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Tommy Mello

πŸ‘€ Speaker
9732 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

They want us out there today.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

That's easy for us.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

The hard ones are like,

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

the price shoppers that are like, I'm getting three estimates, especially on new doors.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

It's like, they're just going to go.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Typically, if you could prove the quality and you get the financing dial, then it's good.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

But yeah.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Well, what's interesting, if you look at Google Trends, 94% of people are looking for repair.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

6% are looking for new equipment.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And we're good at taking a service call and selling new equipment.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

But it seems like some of our meta campaigns are just really getting people shopping for doors.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And that's not our bread and butter.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

But yeah, you're right.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I mean, in our newer markets, it's a lot harder.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

It's harder to hire too.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

What's interesting, the more TV, radio, CTV, all that stuff that we do, the better we could recruit in that market.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I love that.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So how many clients do you work with?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

That's amazing.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So what do you know about home service versus home improvement?