Menu
Sign In Search Podcasts Libraries Charts People & Topics Add Podcast API Blog Pricing

Tommy Mello

πŸ‘€ Speaker
9732 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Why wouldn't you...

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

You know, I know there's Matt Esler is doing one point three billion.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I mean, that guy with with Anderson, he's like the the goat.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And he's like, dude, I got to figure it out.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I mean, he just does.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

But why not go to just big companies that can spend a lot of money?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I mean, it sounds like you work with all a range.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

cyber security is a big concern when you get bigger and just the way i mean i've had unfortunately with our cfo um who's absolutely phenomenal but we need to make sure that if we're going to sign a contract that there's t's are crossed eyes are dotted and they're like we go do a vigorous background they got any access to crm or any apis and they all need that if you're going to have full transparency 360 type data getting back definitely

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And it's complicated.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And we make people jump through a lot of hoops.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So now I like, if there's somebody that wants to talk to me about marketing, I'm like, just make sure you're compliant on all these things or we can't have this conversation.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Where do you think a calm should come in?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Like what's a good calm and then what's a growth calm?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So you ended up with 22.5% of the leads closed.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Which that's unheard of in home service.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Unheard of.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

It's really great in home improvement.