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Tommy Mello

πŸ‘€ Speaker
9732 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah, it's going to cancel.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And I got markets eight days out.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I'll show you my formula, I think you'll dig it.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Please do.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Okay, so I take the revenue goal,

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And then I divide this by the booking rate.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And by the way, it's a contact center.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So it could be a form fill, could be an Angie, it could be a text, could be an email, could be an onsite lead.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So your booking rate minus your cancel rate.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And then I divide that by your conversion rate, that's face-to-face.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Divide that by your average ticket.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And then you times this by your CPL.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And then this is your marketing budget.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And it works perfectly.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah, I love that.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And this is how I buy companies too.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I basically take all these numbers and I say, they're usually beating me on cost per lead because they've been there for 40 years.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah, of course.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And then I plug my numbers in.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

If I'm paying 12X, when I fix all this stuff, I'm actually paying 5X.