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Tommy Mello

πŸ‘€ Speaker
9732 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Well, the other thing that I've kind of figured out is we've got such a strong recruiting and training team.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

that I'm like, how do we take every effing lead we could get?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Like if we could get, let's think about exhausting every lead channel and how many people would we need?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And then also I have two and a half million people in my database.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So then how do I kind of lift up the database?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And what's nice about the database is they don't necessarily need me out today.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So I can say, hey, listen, I've got Margaret, she's 89 years old.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

She's in an emergency.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Can we move this to Thursday?

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And they're fine with it because they don't do this out.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

So there's a lot more flexibility in the database leads.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

Yeah, there's a great company called Champion Group that sends a piece of mail to their members once a month.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

And we did the cost of what that would cost, and it's hundreds and hundreds of thousands of dollars.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I think we need to test it in our market.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

That's what's nice about being in so many markets is we can test things very easily.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

I would say that...

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

rehashing in home service is harder for repairs because if you've got a leaky if your water heater's leaking yes you're getting that replaced on new equipment maybe yeah uh

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

That's the whole Wizard of Oz mentality.

The Home Service Expert Podcast
Why Home Service Owners Lose Customers Before They Ever Pick Up the Phone

He's like, his mentality, this is crazy to me.