Zac Dearing

speaker

672 appearances 2 recordings 1 series first heard Feb 2026 last heard 2 Sep

Zac Dearing’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Sep 2026 with 1.

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The Home Service Expert Podcast · How Amazon's Customer Obsession Inspired a Home Service Revolution with Zac Dearing · 2 Feb 2026 podcast

I think you're an organization that a lot of people know a lot about from the outside.

I think the thing that I've really been sort of taken aback by is the humility and the desire to learn and grow.

And I see it throughout the entire organization.

And so I just want to take a moment to really call that out.

And I think it's pretty special.

But now to your questions.

So grew up in Dallas, Texas.

I'm dyslexic, so I actually didn't learn how to read until I was 12.

So law school was an interesting twist on that.

As you mentioned, I've done several different things, but the way I got into home services was through my mom.

She had several HVAC contractors in her house.

She got overwhelmed by the experience, and I got a real window into what it's like for homeowners today to make these really expensive, infrequent purchases.

Case of HVAC, third most expensive purchase someone will make in their lifetime.

Garage door, it's easy to spend $10,000 or $20,000.

I could

really meaningful purchases that historically as an industry, we haven't really thought about it as a shopping experience, right?

We've instead say, here's your two options, right?

Or here's your one option with a bunch of jargon.

And so we're really on a mission to change that.

But I think it all started by seeing the homeowner's experience.

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