#246 Todd Davis: 30 Years at FranklinCovey—7 Habits They Don’t Teach in Business School — Part Two
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What leadership skills are not taught in business school?
Hi, everyone. Welcome to our show, Chief Change Officer. I'm Vince Chen, your ambitious human host. Our show is a modernist community for change progressives in organizational and human transformation from around the world. Today, we are talking about leadership, trust, and why AI still can do what humans do best. My guest is Todd Davis, former chief people officer at Franklin Covey, a properly listed leadership training company. Todd is the expert behind the bestseller, The Seven Habits of Highly Effective People, and I spent 30 years coaching leaders and managers on how to actually work well with people. In this two-part series, we get into the real stuff. Why most leaders think they are clear in communicating and giving instructions, but they aren't. How trust is built like a bank account. and why human intelligence is still the biggest competitive advantage. Oh, there's a wild story about these seven habits changing someone's life in the prison. Let's dive right in. A lot of what you talk about in your book, you call them skills, human skills.
I like to call them human intelligence. We live in a world where AI drives the conversation every day. It's about artificial intelligence. But what I've noticed over the past 10 to 15 years is a huge decline in human intelligence. I don't just mean things like empathy or resilience. I'm talking about basic skills such as speaking, writing, listening. We have ears, we have eyes, we have a mouth.
Why is human intelligence still crucial in the age of AI?
Yet, so many people don't even know how to communicate like real human beings. Some don't even know when to say thank you or sorry. And now people are outsourcing their thinking to AI. Writing, which is so deeply connected to thought, analysis, and expression, is being handed over to tools like ChatGPT. I worry that if we continue down this path, we'll start losing the art of being human. What do you think? Is this a real risk? And if so, how do we stop it?
How are interpersonal skills vital for organizational success?
I couldn't agree with you more. In fact, I was just trying to find it here. We just ran and used a study. It was done here in the U.S. of 290 organizations that use AI at least once a week. So they're high users of AI, and their leaders were given a survey of what skills are most important for their success of the organization. And there were, they have 25, I wish I could find, they have 25 skills laid out there, but the top three skills were creativity, interpersonal skills that you're just talking about and creativity, interpersonal skills. And I think it had empathy. So which is one of the interpersonal skills. But their point was, these leaders were saying, AI is wonderful. It's doing a lot of things for us, but it cannot replace these interpersonal skills. This very basic, like you said, this very basic thing that I learned growing up from my parents as far as just respect and thank you and would you have a few minutes and the way that we not just nice things, but things to really connect with other human beings. Right.
And maybe I'll be wrong, but I don't see AI ever replacing that. Even now, I've used AI to put together, I had to do a keynote for a couple of hours with an organization on generational leadership. And I worked in that field and I've done that, but I still, I use ChatGPT and I said, hey, here's the elements I'd like to include. And it put a straw model together for me. I had to apply my piece to that, but I think AI can be a very useful tool. But I think that human connection is, It's a principle. It's always going to be needed. Even if I ask ChatDBT to write me a letter or something, I'm going to want to go over it and make sure it has my tone and saying the things in the way that I want it to come across to the other person.
I am a Gen X. I'm 52, so I did not grow up in the digital world. I grew up analog. I was taught to write letters digitally. with pen and paper. If I didn't know a word, I look it up in a real dictionary, a thick one. That's how I learned English. No Google, no smartphone. Of course, as technology evolved, I adapted. I learned to use calculator, then a PC,
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Chapters
6 chapters
1
What leadership skills are not taught in business school?
0:13–2:53
2
Why is human intelligence still crucial in the age of AI?
2:53–3:40
3
How are interpersonal skills vital for organizational success?
3:40–8:20
4
How can lack of self-awareness affect your career?
8:20–12:17
5
What are the challenges of managing a multi-generational workforce?
12:17–15:12
6
How can the 7 Habits help with generational diversity?
15:12–28:54
Speakers
2 identifiedMore from Chief Change Officer™: Ensemble
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