Customer Experience: Is it caring or speed?

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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time not yet transcribed

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Recorded29 Oct 2013

Publisherfeed.podbean.com ↗

Handlerec:15197507

Show notes

What matters more to customers "speed" or "caring?" Dr. Michelli addresses research and reality when it comes to these important aspects of customer experience....

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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