How AI Is Closing Deals for Home Service Businesses with Chiirp (Ryan Fenn)
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What insights did Ryan Fenn gain from starting his windshield repair business?
There's hundreds of millions of people sitting on social media, looking at their phones all day, every day, and you can be in front of them in a few seconds. And if you play that game, the sky's the limit.
Welcome to the Home Service Expert, where each week Tommy chats with world class entrepreneurs and experts in various fields like marketing, sales, hiring and leadership. to find out what's really behind their success in business. Now, your host, the home service millionaire, Tommy Mello. Before we get started, I wanted to share two important things with you. First, I want you to implement what you learned today. To do that, you'll have to take a lot of notes, but I also want you to fully concentrate on the interview. So I asked the team to take notes for you. Just text Note, N-O-T-E-S to 888-526-1299. That's 888-526-1299. And you'll receive a link to download the notes from today's episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out.
I'll share with you how I attracted and developed a winning team that helped me build a $200 million company in 22 states. Just go to elevateandwin.com forward slash podcast to get your copy. Now, let's go back into the interview. All right, guys, big day for me. I got Ryan Finn in the house. He's the CEO and founder of Chirp. He's based out of Eagle Mountain, Utah, and knows a lot about automations. I met Ryan years and years ago at a vertical track garage door event that we were hosting. And He and I and one of his major developers, Kevin, said we can make this work for your company. It was very complicated. And now hundreds and hundreds, if not millions of dollars a month, we're adding back to the bottom line.
He's the CEO of Chirp and the host of the Windshield Hustle. He's got a home services marketing platform built with one core belief, speed and personal connection, close more deals. Ryan's entrepreneurial journey began out of necessity in 2010 when he had a newborn son and just $500 to his name. He launched a windshield repair business to support his family. That experience taught him the power of immediate follow-up and authentic communication. After successfully scaling his home service business, After successfully scaling his service business and selling for over $2 million in online education, Ryan founded Chirp to help contractors instantly respond to leads through automated texting, email, and multi-channel follow-up.
Today, Chirp's thousands of home service businesses and home improvement businesses integrates with leading CRMs like ServiceTain and Housecall Pro and generates over $10 million annually. Ryan remains passionate about helping contractors capture, convert, and close more opportunities without working harder. And the coolest thing is I happen to have a lot of inside knowledge. We're getting on the newest UX and the latest technology. And the one thing I asked you, Ryan, is I need to be able to AB test. We know Russell Brunson. We know the top marketers on the planet. They're gonna AB test till they're, it's just a never nonstop cycle. And when you AB test, you can do more than anybody. And I'm excited to be on the new platform.
That's what we're going to talk about today. So just tell us a little bit. You know, you've been on the podcast before, but give a quick overview of who you are, what you're excited about.
Yeah, super excited to be back. Thanks for having me, Tommy. I'm honored. Last time I was here, I was 30 pounds heavier, so a few pounds heavier. Yeah, you've done great on that journey. If you go back to the old video, you can tell quite a difference. Yeah, super happy to be back. Yeah, we've spent the last. So for those that don't know, I'm not traditional software guy. I came from the trades, like you said. I started my first business back in 2010. uh as a windshield repair guy and i would do that you know i guess i started off going door to door that was how i would get um my first customers and then i got into a gas station i i saw this girl doing it uh when i was visiting my parents in california i saw her doing she was washing windshields i was like dang she's she's smarter than me she's she's letting the customers come to her right and
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Chapters
8 chapters
1
What insights did Ryan Fenn gain from starting his windshield repair business?
0:00–9:07
2
How does automation improve follow-up in home service businesses?
9:07–23:15
3
What role does AI play in optimizing customer communication?
23:15–26:00
4
How can contractors effectively use A/B testing to improve sales?
26:00–29:25
5
What strategies help in scaling a home service business?
29:25–38:36
6
How can contractors identify and fix revenue leaks in their business?
38:36–41:47
7
What is the importance of personal branding in the home service industry?
41:47–46:22
8
How can contractors leverage community and relationships for business growth?
46:22–1:03:46
Speakers
3 identifiedMore from The Home Service Expert Podcast
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Doing Whatever You Want, Is Keeping Your Business Small (Here's Why) | Mark C Winters
Own 15% Of Your Market Before You Even Think About A New One | Aaron & Zac