Damien Howley, CCO, Nimbello joins Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell in this week's CS Unchurned episode. Tune in to hear them discuss their experiences and insights on- Stories of losing control of customers - Strategies for managing difficult interactions.- Limitations of using happiness as a metric for CS- Use of Net Promoter Score (NPS) as a customer feedback metric. Watch the podcast on Youtube: https://youtu.be/YNNZRrAdAeMLinks from the episode- Buy the book: Control Your Customer - 10 reasons why Customer Success should own Revenue - Will AI kill off Net Promoter Score?- 6 bad habits that cost CSMs a fortune👉 Get the advice and insights you need to thrive in Customer Success - Subscribe to CS Insider Report👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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