Boris Valkov

which enables and opens the funnel for the sales and everything else that I have in the business. So this is where, yes. So we just wanted to focus on this part first, make sure that it's very, very clear. It's very, very advanced. And AI helps here a lot because what AI is really good at is scale and understanding of what's going on in the conversation.

which enables and opens the funnel for the sales and everything else that I have in the business. So this is where, yes. So we just wanted to focus on this part first, make sure that it's very, very clear. It's very, very advanced. And AI helps here a lot because what AI is really good at is scale and understanding of what's going on in the conversation.

It's like catching things, all the playbooks and all the best practices and all the objections and all of that AI is so good. It's so much better than a person. And it's also at scale. It's like all the calls.

It's like catching things, all the playbooks and all the best practices and all the objections and all of that AI is so good. It's so much better than a person. And it's also at scale. It's like all the calls.

So the good part about that is that if you're a call center manager, instead of listening to phone calls and kind of, you can still listen to phone calls, but instead of listening, you can go and do this kind of a virtual ride along thing in the call center. You can listen to 1000 calls for less than a Because essentially you'll focus only on the one that matters.

So the good part about that is that if you're a call center manager, instead of listening to phone calls and kind of, you can still listen to phone calls, but instead of listening, you can go and do this kind of a virtual ride along thing in the call center. You can listen to 1000 calls for less than a Because essentially you'll focus only on the one that matters.

And then you can process a thousand calls per minute. And then what's your performance as a call center manager compared to any other call center manager you have out there? That's one. Then from a CSR perspective, so we usually by default grant access to everyone to be able to see the rest of the

And then you can process a thousand calls per minute. And then what's your performance as a call center manager compared to any other call center manager you have out there? That's one. Then from a CSR perspective, so we usually by default grant access to everyone to be able to see the rest of the

So now you have this kind of self-coaching opportunity as well, in addition to your manager, where you were struggling with something, the software will show you very clearly what you're struggling with, and you can go and see how are your best peers doing it. It essentially means you can listen in practice, in your company, in your environment, how to do it. And that's so powerful to coach.

So now you have this kind of self-coaching opportunity as well, in addition to your manager, where you were struggling with something, the software will show you very clearly what you're struggling with, and you can go and see how are your best peers doing it. It essentially means you can listen in practice, in your company, in your environment, how to do it. And that's so powerful to coach.

Yes. So we are the leading call center revenue platform in the home services, home remodeling space. We will be leading the charge for a very long time. We will be on the top in every innovation that happens in this space. And we'll guarantee our customers that they'll always get the best technology, the newest technologies. They'll always be the fastest and the best. So

Yes. So we are the leading call center revenue platform in the home services, home remodeling space. We will be leading the charge for a very long time. We will be on the top in every innovation that happens in this space. And we'll guarantee our customers that they'll always get the best technology, the newest technologies. They'll always be the fastest and the best. So

What is coming is you're going to have all those features we're discussing. They're going to be better. They're going to be faster. They're going to be much deeper to the point where it will be, I don't know what to do. Everything is clear. I just need to take the action. Right now, you need to double check a few things, but still it's super clear the action.

What is coming is you're going to have all those features we're discussing. They're going to be better. They're going to be faster. They're going to be much deeper to the point where it will be, I don't know what to do. Everything is clear. I just need to take the action. Right now, you need to double check a few things, but still it's super clear the action.

So it's going to be to the point where you just need to do that and then you'll be better until you get to the point where, yes, the innovation will get to a point where self-driving cars will come. But as I mentioned, it's going to take years. And of course, this will be a transition process where, yeah, it will be.

So it's going to be to the point where you just need to do that and then you'll be better until you get to the point where, yes, the innovation will get to a point where self-driving cars will come. But as I mentioned, it's going to take years. And of course, this will be a transition process where, yeah, it will be.

Yes. Yeah. So what we do is with Laces, we automatically clean

Yes. Yeah. So what we do is with Laces, we automatically clean

show you everything that you need to know here of course yeah some of those prompting things that you can do and kind of just ask questions this is it will come and this is very easy to do so we can can definitely add those additional helpers but what we're trying to do is we actually know what you need to take action on and we just tell you so for example you come today and we're talking to many many just opens uh

show you everything that you need to know here of course yeah some of those prompting things that you can do and kind of just ask questions this is it will come and this is very easy to do so we can can definitely add those additional helpers but what we're trying to do is we actually know what you need to take action on and we just tell you so for example you come today and we're talking to many many just opens uh