David Royce

But we always tell people because we don't want to have them on our film if they don't want to.

Sorry.

We only keep, that's only for internal stuff too.

We never like put it outwards so that people could see it.

I think it might freak some customers out.

Some customers probably hear this and like, wait, what the hell did they do this to?

Like nobody, there wasn't really-

So the salesman can kind of gloss over everything.

It's impossible to get through because we always have a second person.

When the technician shows up, that person goes through and that person doesn't get any payment.

There's no commission for the technician to get it to go through.

And we do that intentionally because we don't want a customer who's not going to, we're not going to be able to retain long term.

No.

And so maybe the salesman wasn't as clear, but the technician stopped him and said that maybe they want to do a review.

The most reviews we get that are negative, though, are people like, ah, this idiot knocked on my door, and I don't want people coming to my door.

I'm really sorry.

I know some people are annoyed by it, but you don't have to answer that.

Unless it's a gated community, has a no soliciting sign on it, has like penal code or whatever.

Like we always tell our guys respect that.

Same thing.