David Royce

You know, it's not, it's not that hard.

If you already have a great mind around what is the service, that's like half the battle.

Then it's just how do you deliver the message in a way that people can hear you and that you're persuasive, right?

To show that you're a confident, competent service professional.

yeah so yeah uh start reading some suicide start watching sales videos about how people close and and then start creating that practicing back and forth we used to record our sales reps and then we'd have a big screen tv in every office and we put them up on the big screen tv and we'd usually have 15 people and we'd say okay if you like something you don't like something tell us we'll press pause and then we want you to give you know the sales rep feedback on how to improve

And we just keep going all the way through it.

And that's how we get everybody better.

Yeah, I'd probably, I could give you examples of sales books.

Somebody needs to create this actually for this industry.

So I don't know if you guys have got this figured out yet, but I would create training videos that are just in general, not necessarily something specific, but just start with different industries and have people watch them.

Because I do think that the same type of approach can work for a lot of industries.

Yeah.

You know, oftentimes you're out there, you may already have a bunch of customers in the area, which immediately builds credibility with them to let them know, you know, I have service on.

So I have customers here and here.

You know, I'm already in the area today taking care of them.

If you can be here, I'll give you some sort of a discount up front.

But, you know, do you mind if you have a minute?

I'll walk you through what we're doing.

I think it's critical.

I mean, it was for me and I wasn't just great at sales.