Gabby Troxler
speaker
121 appearances
1 recordings
1 series
first heard Dec 2024
last heard Dec 2024
Gabby Troxler’s voice in public audio — every appearance, attributed to the second.
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Appearances
Um so we encouraged reviews from the get go um by basically sending an email three days after the purchase asking if the plant arrived.
Uh well, that was also kind of a quality quality control one because we were the first ones sending plants in parcels and really telling them if they had a problem, if the plant didn't arrive like it should look, then we would replace it.
Easy as that, no cost.
And if they really liked it, they should give us a Google review.
And that was from the very first
sell or very first plant sold.
Um that was the process.
And so we gathered reviews pretty quickly and
I mean w we've heard that kind of advice over and over, but I'm gonna say it as well.
Only five star reviews won't really give you that trust, so also the odds uh one star review we would leave that on the page or
not on the product page, not as a a ca call out, but in the general reviews.
And we would always make sure to
reply to those reviews.
And really take it as an opportunity maybe not to win that particular customer over, maybe yes, but probably not.
But to win the people who are browsing the reviews over.
and be like, Oh, you had a bad experience, maybe you didn't know about our guarantee that we would like
Absolutely without a problem replace this plan for you and then give some useful links and our hotline number and yeah, this is how we would handle the reviews and of course include them on the product pages as you should.
Mm.
I I think we also had that feeling, or even more so.
um below our ads.
Showing 81–100 of 121 · page 5 of 7
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