John Hardy

speaker

259 appearances 2 recordings 2 series first heard Jun 2026 last heard 1 Jul

John Hardy’s voice in public audio — every appearance, attributed to the second.

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recordings per month · last 12 months

Recordings per month over the last 12 months — 2 in all, peaking in Jul 2026 with 1.

Appearances

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The Home Service Expert Podcast · The Operating System Behind America's Biggest Garage Door Company · 30 Jun 2026 podcast

30 plus years, 20 plus years.

And through this journey of the better your best training, be able to step back and be humble enough to say, you know, I've been in this industry for 30 years as not only as an owner, but as an operator of tech and state that they just didn't really know anything for 30 years and how they've been doing it was wrong.

And it's not that they were doing it wrong.

I think that they were trying to state the fact that

There's a lot to be learned from the better your best training.

And then also the feedback that comes from the owners, if they haven't gone themselves, but also from the renewed vigor of the techs that come back.

Seeing the OJAs go from wherever that and just shooting through the roof.

Right.

So there's a lot of testaments that come back and testimonials from other business owners that send their team feedback.

that just speak greatness about their opportunities of being here.

And it's a win all the way around, not only just for the person that gets to come here, but also from the owners that were able to invest in their time.

So the first one I would look at is what you just touched on, which is conversion rate.

You can get all the leads you want, but if they're not going to you, then where are they going?

They're going to your competition.

So I would absolutely take a look at the first and foremost is really getting in the middle of your conversion rate.

That's really the best barometer.

The second one is going to be really looking at your OJA.

What's your ticket average here?

And then really finding a way that you can measure against that, especially pre and post to better your best training.

What are they doing differently?

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