Steve Greenblatt

While information didn't get relayed correctly or in a timely manner, so we had to set up

something that usually takes us two or three hours to set up.

We had to set it up in 20 minutes.

Because they were like, why isn't this set up?

We got told, hey, we never got told about it.

The whole building, and I seriously mean the whole building, came together and got the room set up.

You had...

People who were admins, you had people who were administrative assistants, you had everyone who was just like, what can I do to help?

Because they already said that the goal of the university was to educate the student.

And that allows, you know, we could show them, hey, this is why we say it takes so long to do something.

They saw how much work it takes.

And now they don't question because I was cool all the time.

It's like, well, why haven't you gotten to that?

Well, hold on.

I got a hundred tickets.

I got to respond.

Which one do you want me to take care of first?

Like we're only one person or we're only a small team.

So having the culture that the people understand what's going on is valuable and allow you to have those downtimes.

Will there be downtimes?