Vince Nardo
👤 SpeakerAppearances Over Time
Podcast Appearances
I don't have the answer.
And that's kind of how we gauge it.
Or they remain static in their department's performance.
So we might look at a department and say, you know what, we want to reduce labor by half a point.
We really want an action plan to reduce our labor costs to half a point.
And everything they come back with is static.
They can't get that reduction.
They just can't see it.
And
What we're often forced to do is not necessarily let that person exit the business, but we level above them.
So we might bring in a new position above them because they're such a good talent.
They're committed to the business.
They've been there a long time.
They're not negating their responsibilities.
So we'll usually hire above them to give them guidance.
It comes down, if you read Maxwell's book, Law of the Lid,
Yeah, yeah, yeah.
You're going to go as tall as your lead.
It really is.
It's a little off the lid.