Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

Business 651 recordings 2008 → today Every two weeks updated 3 days ago
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601–620 of 651
Asking for Complaints? Yes, No, Maybe? contributed by Lukas · Apr 18, 2012
Doing Right - pays! contributed by Lukas · Apr 15, 2012
How to Choose a Customer Loyalty Metric (CSAT, NPS, CES) contributed by Lukas · Oct 7, 2010
The Easy Way to Customer Service Excellence contributed by Lukas · Sep 8, 2010
How to Deliver Service Plus Chocolate! contributed by Lukas · Aug 29, 2010
Walk Before You Run, But Run for Service contributed by Lukas · Aug 19, 2010
5 Categories of Customer Preferences You Should Know contributed by Lukas · Aug 12, 2010
How to build brand equity contributed by Lukas · Jul 9, 2010
Customer Connections by the Facts Not by Total Nonsense contributed by Lukas · Jun 25, 2010
How to move customers up the loyalty ladder contributed by Lukas · Jun 16, 2010
How to assess the online or user experience contributed by Lukas · May 26, 2010
Is Customer Loyalty Dead or Alive? contributed by Lukas · May 19, 2010
How to Be an Innovator contributed by Lukas · May 14, 2010
The Gravity of Customer Experience Enhancement contributed by Lukas · May 6, 2010
Sex doesn‘t Sell that Well! How to make real visceral connections with customers contributed by Lukas · Apr 29, 2010
How to execute ”EASY” - A Boom or Bust Proposition contributed by Lukas · Apr 22, 2010
Turning Trends into Customer-Centric Products contributed by Lukas · Apr 15, 2010
Elevating Customer Experience - Where you should start! contributed by Lukas · Apr 8, 2010
How Customer Loyalty Data Translates to Customer Experience Elevation contributed by Lukas · Apr 1, 2010
Is Social Media Dead? Credibility through Customer Experience contributed by Lukas · Mar 24, 2010
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple