Customer Experience University - Winning Loyalty & Engagement One Customer at a Time

podcast

New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-...

Business 651 recordings 2008 → today Every two weeks updated 3 days ago
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581–600 of 651
Guilty as Charged - Seeking Consistency contributed by Lukas · Jul 18, 2013
Finding your Customer Experience Core! contributed by Lukas · Feb 22, 2013
The Human Experience - Lessons from bedside in the ICU contributed by Lukas · Jan 11, 2013
Can you handle the truth about social media hype? contributed by Lukas · Sep 10, 2012
Connecting People to a Culture of Connection contributed by Lukas · Sep 7, 2012
Shouldn‘t You be Shadowing Your Customers: Whys, Hows, and Whats for Success contributed by Lukas · Aug 13, 2012
The Basics for Delivering Customer Value contributed by Lukas · Aug 4, 2012
Baking customer loyalty into your overall business strategy contributed by Lukas · Jul 27, 2012
How to respond to ”pinteresting” times in customer engagement contributed by Lukas · Jul 20, 2012
Gummy Worms and Customer Experience Excellence! contributed by Lukas · Jul 15, 2012
Do you want return calls from sales leads? Focus on the personal! contributed by Lukas · Jun 29, 2012
Can you ”gamify” your customer experience? Lessons from the Highway contributed by Lukas · Jun 22, 2012
Customer Experience WOW - Defined and Delivered contributed by Lukas · Jun 15, 2012
Customer Experience - Understanding Emotional Economics contributed by Lukas · Jun 8, 2012
You look like a curator…a key to adding customer experience value contributed by Lukas · Jun 1, 2012
Customer Experience - Art or Science? The answer is YES! contributed by Lukas · May 25, 2012
Customer Experience Limbo - How low can it go? contributed by Lukas · May 19, 2012
Giraffes are ESSENTIAL to your Customer Experience! contributed by Lukas · May 13, 2012
There‘s More to Business than Money! contributed by Lukas · May 5, 2012
A swing and a miss - wait, it‘s a home run? contributed by Lukas · Apr 27, 2012
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop prese...

Dr. Joseph A. Michelli drjosephm.podbean.com RSS Apple