[Un]Churned – The No. 1 Podcast for Customer Retention

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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right pl...

Business 223 recordings 2022 → today Weekly updated yesterday
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#OpenToWork series ft. Yaswanth Reddy (CS leader) contributed by Lukas · Dec 9, 2022
How to Lead a Thriving Customer Success Organization With LeeRon Yahalomi (Regie.ai) contributed by Lukas · Dec 7, 2022
Developing an empathic team to deliver an excellent customer experience- ft. Teresa Anansia, Zendesk contributed by Lukas · Nov 20, 2022
Customers will never forget how you made them feel - ft. Alice Jeffery, Mimecast contributed by Lukas · Nov 19, 2022
The first thing to do in a downturn - ft. Geoffrey Moore, Best-Selling Author contributed by Lukas · Nov 7, 2022
17: The love for being a tech mom ft. Emilia D’Anzica and Sabina Pons, Growth Molecules contributed by Lukas · Nov 7, 2022
The magical ingredients to an excellent customer experience - ft. Eduarda Camacho, CCO, BMC Software contributed by Lukas · Oct 31, 2022
Decoding the Customer Retention Strategy - ft. Ariel Benzakein, VP, CS, Flosum contributed by Lukas · Oct 21, 2022
Debunking the myths of tension between CS and Sales - ft. Dan Ennis & Brittany Rodriguez, Monday.com contributed by Lukas · Oct 15, 2022
Disrupting the Customer Success toolstack - ft. Edward Chiu, Co-Founder & CEO at Catalyst contributed by Lukas · Oct 7, 2022
Why it's critical to market your leadership - ft. Nils Vinje, leadership coach and CS leader, Founder, B2B Leaders Academy contributed by Lukas · Oct 4, 2022
Simplifying the first touch of a trusted relationship ft. Jenny Calvert (Hunt Club) contributed by Lukas · Sep 27, 2022
Why we've got customer marketing all wrong ft. Jeff Ernst, CEO of SlapFive & Kaily Baskett contributed by Lukas · Sep 20, 2022
Ensuring organizational success with x-functional hyper-alignment ft. Ryan Weisert, Senior Director, Enterprise CS, Iterable contributed by Lukas · Sep 13, 2022
How x-functional alignment powers Hubspot ft. Jonathan Corbin, HubSpot contributed by Lukas · Sep 4, 2022
Is customer success just another arm of the revenue function? ft. Chris Hicken Co-founder & CEO of 'nuffsaid contributed by Lukas · Aug 30, 2022
Conducting Effective Meetings ft. Rachel Provan contributed by Lukas · Aug 23, 2022
Sneak Peek at the Gainsight Pulse -2022 ft. Kellie Capote contributed by Lukas · Aug 15, 2022
Leading With Empathy ft. Jay Nathan of Higher Logic contributed by Lukas · Aug 8, 2022
Is Customer Success a function or movement? ft. Alex Farmer contributed by Lukas · Aug 2, 2022
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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leade...

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