Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Episodes
Is your business making WOWful Connections with your customers?
18 Feb 2010
Contributed by Lukas
Dr. Michelli offers practical tips for strengthening your knowledge of and connection with customers.
How to Choose a Strategic Business Alliance
10 Feb 2010
Contributed by Lukas
Dr. Michelli helps you choose wisely when it comes to picking a business alliance.
How do you know?
03 Feb 2010
Contributed by Lukas
Dr. Michelli offers a powerful and critical tool for getting the data you need to address your critical business concerns.
Starbucks - Dead or Alive
28 Jan 2010
Contributed by Lukas
Despite commentary to the contrary, Dr. Michelli discusses how Starbucks' revitalization can help you enhance your business.
Transform or Control? Resolving an Important Leadership Challenge
20 Jan 2010
Contributed by Lukas
While different leadership approaches are championed by varying theorists, Dr. Michelli offers an evidence based approach to a common leadership dilem...
Keys to Customer Centric Business Tactics
14 Jan 2010
Contributed by Lukas
Using Home Depot as an example, Dr. Michelli links sound business tactics to core strategic objectives.
How to translate mission into Vision
10 Dec 2009
Contributed by Lukas
How do you make a lofty corporate mission relevant to all employees? Dr. Michelli benchmarks an effective strategy used at UCLA.
Are you service-centric?
03 Dec 2009
Contributed by Lukas
How good is the service that you and your company delivers? Using Zappos as an example, Dr. Michelli explores how to increase your service centricit...
Shakespeare and Business
27 Nov 2009
Contributed by Lukas
What wisdom can be gleaned from Hamlet regarding business decision making? Dr. Michelli examines lessons learned from literature, errant business deci...
4 Key Business Strategies
30 Oct 2009
Contributed by Lukas
Do you know the strategy you are deploying with regard to product, service, and customer experience? Dr. Michelli offers an exercise for leadershi...
6 Keys to True Leadership
06 Oct 2009
Contributed by Lukas
Listen to Dr. Michelli's podcast this week to win a signed copy of 6 time Pro Bowl Denver Bronco linebacker, Karl Mecklenburg's new book "Heart of a S...
Effective ways to create a lasting leadership legacy
24 Sep 2009
Contributed by Lukas
Dr. Michelli offers effective insights on creating a lasting leadership legacy and expanding your enduring sphere of influence.
8 Best Ways to Get Consumers‘ Attention
17 Sep 2009
Contributed by Lukas
Dr. Michelli offers insights on how to authentically forge consumer relationships and strategically position your marketing message,
Too Much of a Good Thing?
29 Aug 2009
Contributed by Lukas
Can a customer experience be too enriched? Dr. Michelli tackles that question and helps you look at that very issue in your business.
A Customer by Any Other Name
20 Aug 2009
Contributed by Lukas
Dr. Michelli discusses a fairly arbitrary distinction between customers and employees which is maintained by many business leaders. He challenges th...
Differently Different
06 Aug 2009
Contributed by Lukas
Dr. Michelli offers a tool for assessing how to authentically present your products and services as being different from the competition.
Define and Refine
25 Jul 2009
Contributed by Lukas
Dr. Michelli help you explore how to examine and reposition your customer experience to maintain consumer relevance.
It‘s WOW Time!
17 Jul 2009
Contributed by Lukas
Dr. Michelli offers a synopsis of the Verde Group's results on what creates "wow" experiences for customers. He encourages you to elevate aspects hi...
2020 Vision
08 Jul 2009
Contributed by Lukas
Dr. Michelli helps you look ahead to the consumer in the year 2020, thanks to the work of Doug Anderson the Senior Vice President of Research and Dev...
USP and You
01 Jul 2009
Contributed by Lukas
What's your USP and what does it have to do with driving sales in this economy? Dr. Michelli helps you answer those questions in this weeks podcast.
Better Numbers Better Connections
22 Jun 2009
Contributed by Lukas
Dr. Michelli examines an important index for understanding existing customer behavior and spend patterns. He places this number in the context of cu...
While Standing in Your Business
11 Jun 2009
Contributed by Lukas
What is the world coming to? Dr. Michelli addresses challenges to privacy and customer-centric service posed by emerging technologies and aggressive ...
Get Off the Phone
05 Jun 2009
Contributed by Lukas
Dr. Michelli emphasizes customer experience excellence through the "three steps of service" and "it's not about you" concepts.
Unto Thine Own Self Be True
29 May 2009
Contributed by Lukas
Dr. Michelli examines an important business strategy for difficult economic times.
Doing the Best in the Worst
21 May 2009
Contributed by Lukas
Dr. Michelli expands on several of his Twitter posts (www.twitter.com/josephmichelli) which examine how some companies are improving customer servi...
Computer Jennerated Service
14 May 2009
Contributed by Lukas
Dr Michelli discusses the place for both virtual and true human service in this week's podcast about Alaska Airlines' Jenn. Further, he encourages a...
Interview with Dr. Michelli on BNET
22 Jul 2008
Contributed by Lukas
Listen to an interview with Dr. Michelli about The New Gold Standard entitled Leadership Secrets of the Ritz-Carlton as presented on the Useful Commut...