Voices of CX

podcast

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how...

Business 126 recordings 2018 → today Every two weeks updated Dec 19, 2022
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Thales Teixeira - Products Don't Disrupt Markets; Customers Do - S5E9 contributed by Lukas · May 18, 2020
Brian Carlson - When Patient Experience Meets Quality of Care - S5E8 contributed by Lukas · May 11, 2020
Dr. Gleb Tsipursky - Never Go With Your Gut - S5E7 contributed by Lukas · May 4, 2020
Hilary DeCamp - Optimizing Your Market Research for Modern Consumers - S5E5 contributed by Lukas · Apr 20, 2020
Chris Strub - How to Leverage a One-Post Social Media Strategy - S5E4 contributed by Lukas · Apr 13, 2020
Patricia Houston - Stop Shifting the Burden to Your Customers - S5E3 contributed by Lukas · Apr 6, 2020
Rob Markey - Are You Undervaluing Your Customers? - S5E2 contributed by Lukas · Mar 30, 2020
James Dodkins - The CX Rockstar's Return Tour - S5E1 contributed by Lukas · Mar 23, 2020
Joe Pine - The Experience Economy is All About Time Well-Spent - S5E6 contributed by Lukas · Dec 23, 2019
Jeff Toister - Jumpstart Your CX with a Service Culture Mindset - S4E14 contributed by Lukas · Nov 18, 2019
Sangram Vajre - Boost Your Win Rate with Account Based Marketing - S4E13 contributed by Lukas · Nov 11, 2019
Don Peppers - How Extreme Trust is Changing the CX Game - S4E12 contributed by Lukas · Nov 4, 2019
Ted Wright - Word of Mouth: the Stone Age Marketing that Still Works - S4E11 contributed by Lukas · Oct 28, 2019
Mark Schaefer - How Brands can Beat the Marketing Rebellion - S4E10 contributed by Lukas · Oct 21, 2019
Brian Solis - Be a Champion of Creativity in your CX - S4E9 contributed by Lukas · Oct 14, 2019
Stacy Sherman - On the Front Lines of Customer Experience - S4E8 contributed by Lukas · Oct 7, 2019
Neal Schaffer - Maximize your Social in the Age of Influence - S4E7 contributed by Lukas · Sep 30, 2019
Ryan Foland - Ditch the Act; Show Customers your Authentic Self - S4E6 contributed by Lukas · Sep 23, 2019
Melanie Deziel - How to Tell Better Brand Stories - S4E5 contributed by Lukas · Sep 16, 2019
Nir Eyal - Becoming Indistractable in an Online World - S4E4 contributed by Lukas · Sep 9, 2019
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Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platfo...

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