Voices of CX

podcast

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how...

Business 126 recordings 2018 → today Every two weeks updated Dec 19, 2022
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David Sakamoto - CS Begins with Empathetic Project Planning - S7E12 contributed by Lukas · Jun 21, 2021
Ben Labay - Create Malleable Teams With Data - S7E11 contributed by Lukas · Jun 14, 2021
Clare Muscutt - How a Sisterhood of CX Rose from 2020 - S7E10 contributed by Lukas · Jun 7, 2021
Sirte Pihlaja - Play Your Way to 3-Dimensional Thinking - S7E9 contributed by Lukas · May 31, 2021
Scott McKain - Creating Iconic Distinction in CX - S7E8 contributed by Lukas · May 24, 2021
Fabrice Martin - Give Analysts Superpowers with NLP - S7E7 contributed by Lukas · May 17, 2021
deBBie akwara - Find Your Own Expression of CX - S7E6 contributed by Lukas · May 10, 2021
Mark Hamill - Recognizing Excellence in Customer Centricity - S7E5 contributed by Lukas · May 3, 2021
Mark McClure - Empathy Works With Companies, Too - S7E4 contributed by Lukas · Apr 26, 2021
Robbie Kellman Baxter - Creating Highly Personalized Membership Experiences - S7E3 contributed by Lukas · Apr 19, 2021
Ryan Mason - Identifying Pain Points to Carve Out Your Niche - S7E2 contributed by Lukas · Apr 12, 2021
Michael Houlihan And Bonnie Harvey - Teaching Empathy Through Storytelling - S7E1 contributed by Lukas · Apr 5, 2021
Flipping the Script with Mary Drumond - S6E5 contributed by Lukas · Dec 22, 2020
How the Ethics of AI Impacts Consumers Feat. Ramsay Brown - S6E4 contributed by Lukas · Dec 8, 2020
Increase Engagement with Segmentation Feat. Hilary DeCamp - S6E3 contributed by Lukas · Dec 1, 2020
Turn Stories Into Conversions - Feat. Melanie Deziel - S6E2 contributed by Lukas · Nov 17, 2020
What Makes an Effective B2B Social Media Strategy? Featuring Chris Strub - S6E1 contributed by Lukas · Nov 10, 2020
Gabe Larsen - When New Business is Scarce, Make Every Experience Count - S5E12 contributed by Lukas · Jun 8, 2020
Becky Roemen - Contact Centers are Untapped CX Value Centers - S5E11 contributed by Lukas · Jun 1, 2020
Brian Lamar - Survey Fatigue and How to Fix It - S5E10 contributed by Lukas · May 25, 2020
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Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platfo...

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