Voices of CX

podcast

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how...

Business 126 recordings 2018 → today Every two weeks updated Dec 19, 2022
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Jeannie Walters - Make Compassion part of the Patient Experience - S4E3 contributed by Lukas · Sep 2, 2019
Joey Coleman - Be the Composer of your CX Symphony - S4E2 contributed by Lukas · Aug 26, 2019
Tiffani Bova - Using CX as your Ultimate Growth Tool - S4E1 contributed by Lukas · Aug 19, 2019
James Dodkins - Doing Customer Experience like an Actual, Real-Life Rockstar - S3E11 contributed by Lukas · Jun 3, 2019
Jim Kalbach - Creating Value through Mapping Experiences - S3E10 contributed by Lukas · May 28, 2019
Said Baaghil - Focus on Being Strikingly Different - S3E9 contributed by Lukas · May 20, 2019
Denise Lee Yohn - Closing the Gap Between Brand Vision and Customer Expectations - S3E8 contributed by Lukas · May 13, 2019
Adam Toporek - Customer Experience That Sticks - S3E7 contributed by Lukas · May 6, 2019
Dennis Wakabayashi - The Secret to C-Suite Centricity - S3E6 contributed by Lukas · Apr 30, 2019
David Fish - The Importance of Actively Affecting Your Customers' Experiences - S3E5 contributed by Lukas · Apr 22, 2019
Diane Magers - How the CXPA Created a Collaborative CX Community - S3E4 contributed by Lukas · Apr 15, 2019
Matt Dixon - Why Reducing Effort Is The Secret to Retention - S3E3 contributed by Lukas · Apr 8, 2019
Professor Marcus Cunha Jr - Leading the World's Best Marketing Research Program - S3E2 contributed by Lukas · Apr 1, 2019
Jay Baer - Creating Word of Mouth Advertising with Talk-Triggers - S3E1 contributed by Lukas · Mar 25, 2019
Dan Gingiss - Why Your CX Strategy Needs Social Media - S2E23 contributed by Lukas · Jan 28, 2019
Patrick Campbell - Market Research-- The Secret to Profitability - S2E22 contributed by Lukas · Jan 21, 2019
Michael Bartlett - Becoming a Certified CX Professional (CCXP) - S2E21 contributed by Lukas · Jan 14, 2019
Sidney Evans - Helping Brands Deliver Robust CX - S2E20 contributed by Lukas · Jan 8, 2019
Sammy Courtright - The Surprising Impact of Wellness on Your CX - S2E19 contributed by Lukas · Dec 17, 2018
Tom Goodwin - Stop Contemporizing Old Technology - S2E18 contributed by Lukas · Dec 11, 2018
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Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platfo...

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