Voices of CX

podcast

Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how...

Business 126 recordings 2018 → today Every two weeks updated Dec 19, 2022
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Gustavo Imhof - CX Metrics and KPIs in the Age of A.I. - S2E17 contributed by Lukas · Dec 3, 2018
Sue Duris - The Startup Playbook to CX - S2E16 contributed by Lukas · Nov 26, 2018
Nate Brown - Making Customer Feedback Matter - S2E15 contributed by Lukas · Nov 19, 2018
Shep Hyken - Disrupt The Competition and Create Fierce Loyalty - S2E14 contributed by Lukas · Nov 12, 2018
Annette Franz - Employee Experiences Come First - S2E13 contributed by Lukas · Nov 5, 2018
S2 E12: Ian Golding - Customer What? contributed by Lukas · Oct 29, 2018
Ulla Sommerfelt and Jan Parr - How Design is Fueling Customer Experience - S2E11 contributed by Lukas · Oct 22, 2018
Colin Shaw - Practicing CX Beyond Philosophy - S2E10 contributed by Lukas · Oct 15, 2018
Ramsay Brown - Using A.I. to Map the Brain and Program Behavior - S2E9 contributed by Lukas · Oct 8, 2018
Max Israel - Setting The Stage for Design Driven Feedback - S2E8 contributed by Lukas · Oct 1, 2018
Dr. Nammy Vedire - Using Deliberate Innovation to Drive Growth - S2E7 contributed by Lukas · Sep 24, 2018
Michael Barber - Why Marketers Should Embrace Customer Experience - S2E6 contributed by Lukas · Sep 17, 2018
Dominic Venturo - US Bank- Redefining Experiences Through Innovation - S2E5 contributed by Lukas · Sep 10, 2018
Prof. Dr. Phil Klaus - CX Vanguards, Outperform Your Competition By 600% - S2E4 contributed by Lukas · Sep 3, 2018
Dan McCarthy - A Statistical Analysis of Your CX - S2E3 contributed by Lukas · Aug 27, 2018
Yu-Kai Chou - Gamify the Experience - S2E2 contributed by Lukas · Aug 20, 2018
Brian Solis - Designing the Future of CX - S2E1 contributed by Lukas · Aug 13, 2018
Best of Season 1 contributed by Lukas · Jul 2, 2018
Jeanne Bliss - Would You Do That to Your Mother? - S1E8 contributed by Lukas · Jun 18, 2018
Rachael McBrearty - Designing a Customer Experience System - S1E7 contributed by Lukas · Jun 11, 2018
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Voices of CX is a Customer Experience podcast hosted by Mary Drumond where she interviews top marketers, industry experts, thought leaders, and academics on how their markets overlap with CX. The topics of this podcast focus on technological innovations in data science, market research and surveys; behavioral analytics and design; the implementation of Artificial Intelligence for marketing platfo...

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