Banking Uncovered Podcast

Banking Uncovered Episode 26: Inside America’s high net worth households: Understanding the $50 trillion opportunity

18 Dec 2025

Contributed by Lukas

High-Net-Worth (HNW) households account for one in 10 US households, yet they control a disproportionate share of the nation’s wealth. Acco...

Banking Uncovered Episode 25: From bricks to clicks - the future of bank branches in a digital-first world

08 Dec 2025

Contributed by Lukas

In this episode of Banking Uncovered, host Charles Green sits down with Brett King, world-renowned futurist, bestselling author, and fintech found...

Banking Uncovered Episode 24: The next wave of digital banking – lessons from Singapore’s MariBank

24 Nov 2025

Contributed by Lukas

In this episode of Banking Uncovered, host Charles Green speaks to Natalia Goh, CEO of MariBank and member of Singapore’s Government Technology and ...

Banking Uncovered Episode 23: The latest trends in digital UX for banking apps and what the future holds

17 Nov 2025

Contributed by Lukas

2025 marks a pivotal shift in consumer behaviour in financial services -the year mobile banking overtook online banking as the primary way customers i...

Episode 22: From novelty to growth - what’s next for fintechs?

15 Oct 2025

Contributed by Lukas

In this episode of Banking Uncovered, host Charles Green speaks to Hubert Petka, Group Director at RFI Global, about the growth and maturity of fintec...

Episode 21: How Citi elevates customer experience in digital wealth management

26 Aug 2025

Contributed by Lukas

In this episode of Banking Uncovered, Charles Green speaks to Gourab Kundu, Citi Wealth’s head of digital growth for Asia South, based in Singapore,...

Banking Uncovered Episode 20: Banking on affluence - how to attract the growing wealth segment in Asia

05 Aug 2025

Contributed by Lukas

Wealth is rising rapidly across Asia, in both the number of affluent consumers and the value they hold. In this episode of Banking Uncovered, Charles ...

Banking Uncovered Episode 19: The future of SME banking – from digital transformation to operational efficiency

15 Jul 2025

Contributed by Lukas

In this episode of Banking Uncovered, host Charles Green is joined by Rishi Lalwani, currently Global Head of Lending for SME Banking at Standard...

Banking Uncovered Episode 18: Reimagining payments – Why Square is Australia’s Most Recommended Merchant Service provider

03 Jun 2025

Contributed by Lukas

In this episode of Banking Uncovered, we explore how Square is transforming the payments landscape for merchants and small businesses and redefining t...

Banking Uncovered Episode 17: The consumer trends defining the future of US financial services in 2025

08 Apr 2025

Contributed by Lukas

The US financial landscape is evolving fast. While fintech adoption lagged behind other markets, a rapid shift is underway—31% of US household...

Banking Uncovered Episode 16: Cash, fintechs and regulation - A global perspective on the future banking landscape

26 Mar 2025

Contributed by Lukas

In this episode of Banking Uncovered, we take a deep dive into the evolving financial landscape, exploring the complex relationship between cash, fint...

Banking Uncovered Episode 15: Delivering customer excellence - why relationship banking still matters in a digital world

06 Mar 2025

Contributed by Lukas

Westpac’s digital banking strategy has significantly enhanced customer experience, with its mobile app achieving an NPS of 21.7 - one of its best sc...

Banking Uncovered Episode 14: Affordability, sustainability, customer experience and the future of home loans

14 Jan 2025

Contributed by Lukas

The property market is experiencing a wave of change, from the recovery of UK lending and the US market emerging from a ‘hibernation period’, to f...

Banking Uncovered Episode 13: Transforming fintech, the role of AI and reimagining the future of financial services

10 Dec 2024

Contributed by Lukas

For most Americans, their financial institution is the last thing on their minds - they’re too busy navigating pay cheque-to-pay cheque living, risi...

Banking Uncovered Episode 12. Jim Marous: Futureproofing finance part 2 – Customer engagement, branding and next-level innovation in banking

07 Nov 2024

Contributed by Lukas

Customer engagement in banking is shifting from passive loyalty to active engagement, driven by innovation and increasing customer expectations. Today...

Banking Uncovered Episode 11. Jim Marous: Futureproofing finance part 1 – Digital innovation, AI and the dawn of the fintech

29 Oct 2024

Contributed by Lukas

Intention to switch main bank accounts around the world is at an all-time high. In the world’s largest markets, up to 34% of consumers are consideri...

Banking Uncovered Episode 10: Building trust through transparency - RAA Insurance's focus on a member-centric service

18 Sep 2024

Contributed by Lukas

RAA Insurance won three prestigious awards in the Australian Banking & Finance Awards 2024, Most Recommended General Insurer, Best Motor Insurer a...

Banking Uncovered Episode 9: The digital banking revolution - Brett King on the rise of challenger banks

27 Aug 2024

Contributed by Lukas

The banking sector has undergone a radical transformation over the past decade. Fourteen years ago, when our podcast hosts first met our guest, there ...

Banking Uncovered Podcast Episode 8: Innovating banking - Steve Weston on digital transformation and customer engagement at Barclays

13 Aug 2024

Contributed by Lukas

Steve Weston, Head of Everyday Money Management at Barclays, discusses his career journey, including his role in founding neobank Volt and his return ...

Banking Uncovered Episode 7: Why financial institutions are slowly moving away from their traditional ways

23 Jul 2024

Contributed by Lukas

Did you know that half of SMEs globally are increasingly turning to non-traditional financial providers? As their trust in these new financial solutio...

Banking Uncovered Episode 6: Robot customers, robot bankers or robot fraudsters? A look at the future of SME banking.

09 Jul 2024

Contributed by Lukas

RFI Global data shows that 75% of consumers and 1 in 4 SMEs in the UK are looking to switch their main bank - a HUGE threat to the high street banks t...

Banking Uncovered Episode 5: Inside SME banking, digital trends and the fintech evolution

25 Jun 2024

Contributed by Lukas

Bank switching rates for SMEs in the UK and other countries are high, and SMEs are expecting more innovative solutions.  In this episode of the Bank...

Banking Uncovered Episode 4: How are fintechs disrupting the money transfer market?

11 Jun 2024

Contributed by Lukas

Banking Uncovered co-host Chloe James, speaks to Surendra Chaplot, Global Head of Product, at standout fintech, Wise about the biggest opportunities f...

Banking Uncovered Episode 3: The importance of trust, culture and customer-centricity

28 May 2024

Contributed by Lukas

Charles Green, RFI Global’s Founder, speaks to Rupert Lee Browne, Chairman and Founder of Caxton, about how to build a fintech brand that engenders ...

Banking Uncovered Episode 2: The importance of building a digital bank as a platform

21 May 2024

Contributed by Lukas

Charles Green, RFI’s Founder, speaks to Olivier Crespin, four times bank founder, about the captivating world of digital banking and the opportuniti...

Banking Uncovered Episode 1: The future of digital banking - enhancing customer relationships with data

07 May 2024

Contributed by Lukas

Charles Green, RFI’s Founder, speaks to Mohamed Keraine, Global Head of Digital Banking at Standard Chartered about the future of digital banking: h...

Global Digital Banker Podcast | S4 Ep2 with Railsbank, Ben Smith

19 May 2022

Contributed by Lukas

In Season 4, Episode 2 of the Global Digital Banker Podcast, RFI Global's Kate Wilson discusses the exciting role embedded finance plays in today's ba...

Global Digital Banker Podcast | S4 Ep 1 with Volt Bank’s CEO and Founder, Steve Weston

05 May 2022

Contributed by Lukas

In Season 4, Episode 1 of the Global Digital Banker Podcast, RFI Global's Anna Shaw sat down with Volt Bank's CEO and Founder, Steve Weston. In this...

Season 3, Episode19: Banking Predictions 2022 with RFI Global

15 Dec 2021

Contributed by Lukas

In the Season 3 Finale of the podcast Kate and Anna are joined by Mark Schultz, Amit Khan and Hubert Petka, the Global Heads of Product at RFI Global ...

Season 3, Episode 18: Adrian Toynton FIS

09 Dec 2021

Contributed by Lukas

In this week's episode, Kate Wilson speaks to FIS' Head of Banking Solutions APAC, Adrian Toynton, to get his thoughts on the accelerated digitialisat...

Season 3, Episode 17: Youth Banking with Dom Pym - Up

25 Nov 2021

Contributed by Lukas

In this weeks episode we look back to the Australian Banking Innovation Summit where Anna Shaw has a fireside chat with Dominic Pym, Co-Founder of Up ...

Season 3, Episode 16: The drive to e-commerce with Hayley Fisher - Adyen

17 Nov 2021

Contributed by Lukas

Season 3, Episode 15: Building Better Banks with Monica Millares from BigPay

11 Nov 2021

Contributed by Lukas

Season 3, Episode 14: Women in Leadership Roles with Mary Kate Loftus at M&T Bank

21 Oct 2021

Contributed by Lukas

Season 3, Episode 13: Deep Dive into Payments with Anne Pieckielon

07 Oct 2021

Contributed by Lukas

Season 3 Episode 12: The Future of Customer Onboarding for Australian Banks with Backbase and Heritage Bank

23 Sep 2021

Contributed by Lukas

Season 3 Episode 11: Building Sustainable Customer Relationships with Pega

16 Sep 2021

Contributed by Lukas

A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling unde...

Season 3 Episode 10: Sarah Altuwijri - Banque Saudi Fransi

02 Sep 2021

Contributed by Lukas

Hosts:  Kate Wilson and Anna Shaw - RFi Group   Producer:  Taylor Henderson - RFi Group

Season 3, Episode 9: Carolyn Breeze and Luke Fossett - GoCardless on Open Banking

26 Aug 2021

Contributed by Lukas

Season 3, Episode 8 - Buy Now Pay Later with Zip, humm and Laybuy

29 Jul 2021

Contributed by Lukas

Season 3 Episode 7: Rebecca Schot-Guppy, Fintech Australia

15 Jul 2021

Contributed by Lukas

Season 3 Episode 6: Kristy Duncan - Women in Payments: Women in Leadership

01 Jul 2021

Contributed by Lukas

Hosts:  Kate Wilson - Research Director & Deputy GM - RFi Group  Anna Shaw - Head of Client Insights - RFi Group   With Guest:  Kristy Duncan - CE...

Season 3 Episode 5: Financial and digital inclusion and the value of collaboration with Mariko Braswell and Dr. Vinita Godinho

17 Jun 2021

Contributed by Lukas

Join Anna Shaw and Kate Wilson as they discuss financial wellness and inclusion. Joined by Mariko Braswell from Move78 and Dr. Vinita Godinho from Fin...

Season 3 Episode 4: Beau Bertoli - Prospa; SME Recovery from the Pandemic

03 Jun 2021

Contributed by Lukas

Season 3, Epsiode 3: James Brown - Fintech NZ: Solving key challenges with Fintech

19 May 2021

Contributed by Lukas

Season 3 Episode 2 - Sutapa Banerjee: Inclusive financial services and the role of behavioural insights

06 May 2021

Contributed by Lukas

Season 3 Episode 1: Joe McGuire, MyMy - Fintech and financial inculsion

22 Apr 2021

Contributed by Lukas

Season 3 Episode 0:Welcome to the New Season of the Global Digital Banker Podcast

08 Apr 2021

Contributed by Lukas

Season 3 is kicking off with our new hosts Kate Wilson and Anna Shaw!   

Episode 77 - A Global Citizen and Champion for Change – with Jill Docherty, Head of Business Development UK&I; Fintech, Commercial & Strategic Growth Issuers at Visa

03 Nov 2020

Contributed by Lukas

In this episode, we discuss: Jill’s career journey to date, and main function and key priorities Visa Her perspective on the impact of C19 on fina...

Episode 76 - Digital by Default – with Andy Kerr, Executive, Home Ownership at NAB

26 Oct 2020

Contributed by Lukas

In this episode, we discuss:   Andy’s new role and remit leading Home Ownership at NAB The biggest challenges in the current environment – impact...

Episode 75 - Paris Fintech Forum 2020 - Key learnings and the new names to watch

17 Feb 2020

Contributed by Lukas

This episode is focused on the 2020 Paris Fintech Forum, held on the 28th and 29th of January. At this years’ event there were over 2,700 attendees ...

Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead

14 Jan 2020

Contributed by Lukas

I caught up with Jim Marous, co-publisher of The Financial Brand, publisher of the Digital Banking Report and one of the top 5 most influential peopl...

Episode 73 - Tink's journey to France and beyond!

09 Dec 2019

Contributed by Lukas

I caught up with Jerome Albus, Regional Director - France and Benelux at Tink to discuss the organisations' expansion throughout Europe.   In this ep...

Episode 72 - A Startup Accelerators guide to business growth & funding success

28 Nov 2019

Contributed by Lukas

I caught up with Eamonn Carey, Managing Director at Techstars UK to learn about the ins & outs of London's startup ecosystem.   In this episode, we d...

Episode 71 - How Australia's newest bank is already benefiting from Open Banking

22 Nov 2019

Contributed by Lukas

I caught up with Robert Bell, CEO at 86 400 to learn about how they have already begun to drive open banking innovation in Australia.   In this episo...

Episode 70 - The new banking landscape - Brexit, PSD2 & Consumer data

11 Nov 2019

Contributed by Lukas

I caught up with Laurent Nizri, CEO & Founder of the Paris Fintech Forum to talk about the diverse European fintech landscape, PSD2 regulation, innov...

Episode 69 - An Era of Consent - SCA, Open banking & Digital identity

11 Oct 2019

Contributed by Lukas

This years' Sibos event was titled “Thriving in a hyper-connected world,” recognising the growth opportunities available from digital technologies...

Episode 68 - Revolut's latest offering - Build your own business banking adventure

07 Aug 2019

Contributed by Lukas

In this episode, James Gibson, Senior Product Director at Revolut shares the catalyst behind Revolut's new free business offering, the telco that insp...

Episode 67 - Personalisation for SME banking in Canada

24 Jul 2019

Contributed by Lukas

This week we head north and take a look at the SME banking landscape in Canada. I caught up with Michael Denham, President & CEO of Business Developme...

Episode 66 - Value drivers for Open Banking in the US

11 Jul 2019

Contributed by Lukas

This week we take a look at open platform banking in the US and explore the opportunities for banks and fintechs alike. Guests include Imran Haider, H...

Episode 65 - Money 20/20 Europe - Part 2

27 Jun 2019

Contributed by Lukas

This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam. In this...

Episode 64 - Money 20/20 Europe - Part 1

12 Jun 2019

Contributed by Lukas

This month we have an exciting two part Money 20/20 Europe special covering several of the thought leaders from the recent event in Amsterdam. In this...

Episode 63 - Continued growth amongst UK challengers

24 May 2019

Contributed by Lukas

This week we share interviews from Innovate Finance Global Summit with some of UK's big challengers. Ryan shares an exciting new SME offering, Jaidev ...

Episode 62 - Delivering game-changing innovation

07 May 2019

Contributed by Lukas

In this week's episode, we caught up with Benoît LeGrand, Chief Innovation Officer at ING & CEO of ING Ventures to discuss all things innovation. Be...

Episode 61 - Opportunities in payments in SME banking in Canada

10 Apr 2019

Contributed by Lukas

This week we caught up with some of the key business and payments thought leaders in the Canadian market to discuss all things cross channel innovatio...

Episode 60 - Women in Payments across the UK

03 Apr 2019

Contributed by Lukas

  This week we caught up with some of the keynote speakers from the Women in Payments Symposium in London to discuss all things payments across disru...

Episode 59 - Trust, simplicity and transparency - a winning recipe for home lending

26 Mar 2019

Contributed by Lukas

This week we focus on Trust, simplicity and transparency as a winning recipe for home lending. Guests include: Gerald Ferguson, Managing Director – ...

Episode 58 - The future of marketplace

20 Mar 2019

Contributed by Lukas

This week, we caught up with Ed Maslaveckas, CEO and Co-Founder of Bud to discuss their plans off the back of their recent funding round, how they ide...

Episode 57 - An awakened focus on the business customer

13 Mar 2019

Contributed by Lukas

This week is all about SME and business banking across the UK and Europe. February 27th marked the Global Business Banking Summit in London entitled “...

Episode 56 - Heightened Customer Expectations Drive Buy Now Pay Later Services in Australia

06 Mar 2019

Contributed by Lukas

This week we take at look at how heightened customer expectations are really driving Buy Now Pay Later (BNPL) services across the Australian and New Z...

Episode 55: The Journey to Profitability – The Oaknorth success story

27 Feb 2019

Contributed by Lukas

This week, we caught up with Joel Perlman, Co-Founder, Oaknorth and currently the organisation behind Europe’s largest fintech funding round to date...

Episode 54 - How to Achieve Banking Success in 2019 - Disruption, Engagement and What Consumers Really Want

20 Feb 2019

Contributed by Lukas

This weeks’ episode features an interview from Finnovate Europe where we were joined by Jim Marous, one of the most influential people in banking, a...

Episode 53 - Investing in AI and the Importance of Personalisation

13 Feb 2019

Contributed by Lukas

This week's focus is on technology across AI and personalisation. Guests include Nathan Snell, Chief Innovation Officer, nCino and Todd Copeland, SVP ...

Episode 52 - Capify's growth plans post Goldman Sachs funding - An awakened focus on SMEs

06 Feb 2019

Contributed by Lukas

In today’s episode, Sarah Hollinshead catches up with David Goldin, Founder, President & CEO at Capify to discuss their recent funding from Goldman ...

Episode 51 - From humble beginnings, to becoming the world's largest fully-online bank - The story of Tinkoff

30 Jan 2019

Contributed by Lukas

In this weeks’ episode I caught up with George Chesakov, Head of New Ecosystem Products and CEO of Tinkoff Mobile for Tinkoff Bank in Russia. We dis...

Episode 50 - Customer insights: The biggest Banking and FS trends for 2019

23 Jan 2019

Contributed by Lukas

In this special edition episode we take a look at the biggest trends in banking and financial services from 2018 and share insights and predictions fo...

Episode 49 – How Open Banking is Redefining the SME & Commercial Banking Proposition

16 Jan 2019

Contributed by Lukas

Recent research from RFi Group shows that 30% of businesses in the UK are likely to switch their primary domestic banking relationship within the next...

Episode 48 - Driving customer engagement through digital transformation - 3 case studies across 3 banks

19 Dec 2018

Contributed by Lukas

This weeks’ episode focuses on driving customer engagement through digital transformation with three case studies across three banks. Guests include...

Episode 47 - Truly Transparent Payment Reporting – A Bank and FinTech Partnership

12 Dec 2018

Contributed by Lukas

Alan Shields, Chief Product Officer at RFi Group caught up with Luke Campbell, Acting General Manager for Unsecured Lending at NAB, one of the big 4 b...

Episode 46 - The five driving factors to winning loyalty in Canada

04 Dec 2018

Contributed by Lukas

This week, Chloe James caught up with Jeremy Bornstein, SVP Advisors, Loyalty and New Partnerships at Mastercard Canada who shared his view on the fiv...

Episode 45 - Digital innovation in Asia - omni-digital, international remittance and the rise of super apps

28 Nov 2018

Contributed by Lukas

This weeks’ episode focuses on digital payments and customer-centricity throughout Asia. Sarah Hollinshead caught up with thought leaders from the r...

Episode 44 - Financial needs of SMEs in Australia

21 Nov 2018

Contributed by Lukas

This weeks’ episode focuses on the Financial needs of SMEs within the Australian market. Kate Wilson, Research Director - AU & NZ, RFi Group shares ...

Episode 43 - Emerging digital needs of corporates

14 Nov 2018

Contributed by Lukas

This weeks' episode focuses on the current preference for digital amongst SME’s and commercial banks in Asia, the evolution of cross-border payments...

Episode 42 - Future of payments - opportunities in the Canadian market

07 Nov 2018

Contributed by Lukas

This weeks’ episode focuses on opportunities within the Canadian payments market. Cyrielle Chiron, Managing Director for North & Latin America at RF...

Episode 41 - Sibos 2018 event special - part two

02 Nov 2018

Contributed by Lukas

In part two of our Sibos 2018 coverage, we bring you interviews with Thomas Nielsen, Chief Digital Officer at Deutsche Bank, Peter Jose; General Manag...

Episode 40 - Sibos 2018 event special - part one

31 Oct 2018

Contributed by Lukas

This week it’s all about SIBOS! The 2018 SIBOS event, entitled ‘enabling the digital economy’, was held in Sydney last week and our team was on ...

Episode 39 - Business sentiment and expansion into ASEAN markets

24 Oct 2018

Contributed by Lukas

Eleanor Page, Global Commercial Director at RFi Group shares data-backed insights into business trends in the region, the 3 key drivers for expansion ...

Episode 38 - The Canadian Insurance Market - Primed for Disruption

17 Oct 2018

Contributed by Lukas

This weeks’ episode focuses on insurance. The Canadian Insurance market is primed for disruption; dominated by large incumbents and protected by reg...

Episode 37 - Perfecting the business banking life cycle

10 Oct 2018

Contributed by Lukas

This week, we caught up with some of the key speakers from the Global Business Banking Conference held in Sydney to discuss their approach to perfecti...

Episode 36 - Value over utilities - AI, self-service and digital advice

03 Oct 2018

Contributed by Lukas

Michelle Joliat, MD & Head of Wealth Digitization, Robotics & Process Transformation at BMO Financial Group shares BMO’s key priorities and upcoming...

Episode 35 - Winning the customer of the future

26 Sep 2018

Contributed by Lukas

This weeks’ episode focuses on some of the key highlights from the Global Digital Banker Conference held in London earlier this month.  Listen...

Episode 34 - Personalisation - The key to winning mortgage customers in canada

19 Sep 2018

Contributed by Lukas

Cyrielle Chiron, Managing Director – North & Latin America at RFi Group shares consumers insights into the Canadian mortgage markets across demograp...

Episode 33 - UK mortgage market - what's trending now?

12 Sep 2018

Contributed by Lukas

This episode focuses on what’s trending in the UK mortgage market. Victoria Bateman, Managing Director – EMEA at RFi Group shares consumers trends...

Episode 32 - Cyber security - the key risk areas not to be overlooked by banks

05 Sep 2018

Contributed by Lukas

With the growing shift towards digital for banks and financial services organisations and with regulation around data privacy and security continuing ...

Episode 31 - Driving your mobile strategy - what success looks like to consumers

29 Aug 2018

Contributed by Lukas

This week’s episode focuses on mobile banking strategy and what success looks like to consumers. Cyrielle Chiron, Managing Director for North & Lati...

Episode 30 - New payments players - where did they all come from?

22 Aug 2018

Contributed by Lukas

No matter where consumers are in the world, digital interactions with banks are increasing in frequency.  In the US, UK and Australia the percentage ...

Episode 29 - PFM tools - beyond categorisation and pie charts

16 Aug 2018

Contributed by Lukas

Research from RFi Group’s latest Global Digital Banking Study shows that 1 in 4 consumers globally use their mobile phones for budgeting. With the n...

Episode 28 - The current and future drivers of obtaining main bank relationship

08 Aug 2018

Contributed by Lukas

RFi Group research shows that only 40% of consumers globally will ever switch their main bank. In today’s episode we take a look into the importance...

Episode 27 - Ensuring consumer comfortability in an open banking environment

01 Aug 2018

Contributed by Lukas

Research from RFi Group’s latest Global Digital Banking Study shows that over 4 in 5 consumers globally agree that the privacy of their financial da...

Episode 26 - Growth continues in Asia's next FinTech hub

25 Jul 2018

Contributed by Lukas

As at 2018, Hong Kong’s FinTech scene is absolutely thriving. This continuing development is due to a number of factors, including: government suppo...