Let's Talk Loyalty
Episodes
Bank of America's Preferred Rewards Program (#669)
15 May 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.I’m delighted to be...
Loyalty KPI's with Brierley PLUS Capillary's Latest Acquisition Announced (#668)
13 May 2025
Contributed by Lukas
Today I'm chatting with Don Smith - well known to many of you for his role as the Chief Consulting Officer of Brierley which is now a Capillary Servic...
How to Build Loyalty That Works? Global Lessons in Personalization, Culture, and Trust with Comarch (#667)
08 May 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.This episode celebrat...
Host Announcement - Former President of AAdvantage - Bridget Blaise-Shamai (#666)
06 May 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.I’m thrilled to be ...
Porsche, Latam Airlines and La Quinta Hotels Driving Customer Engagement Using Gamification (#665)
01 May 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.For a masterclass in ...
Monetizando tu programa de lealtad: Retail Media (#664)
29 Apr 2025
Contributed by Lukas
This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. ¿Te has preguntado cómo las grandes marcas de retail están revolucionando su est...
Unlocking Insights: The Latest in European Loyalty Trends with Mando Connect (#663)
24 Apr 2025
Contributed by Lukas
Carly Neubauer, Managing Director of Elevate Loyalty and OneTap Group, introduces two leading strategists from Mando Connect—Charlie Hills and James...
Crafting Loyalty for Superfans: Martina Lipp on Revamping Disney's Global Program (662)
22 Apr 2025
Contributed by Lukas
Martina Lipp is a true expert in the loyalty space with a career spanning some of the most iconic brands. Martina’s impressive track record includes...
Rethinking Membership Loyalty: Strategies for Scale with Steve Allmen, CAA (#661)
17 Apr 2025
Contributed by Lukas
In this episode Bill speaks with CLMP™ and recognized industry figure, Steve Allmen, EVP, Strategy and Partnerships, Canadian Automobile A...
Inside South Africa’s Loyalty Landscape: A Conversation with Amanda Cromhout (#660)
15 Apr 2025
Contributed by Lukas
In this episode Charlie Hills interviews Amanda Cromhout, the CEO and Founder of Truth. Based in South Africa, Truth is a boutique consultin...
Earning Loyalty at New Heights: WestJet’s Upgraded Rewards Program (#659)
10 Apr 2025
Contributed by Lukas
In this episode Bill speaks with CLMP™ and recognized industry figure, Steve McClelland, Vice President of Loyalty, WestJet. Steve is...
Poundland Perks: Loyalty Made Simple with Emma Collins (#658)
08 Apr 2025
Contributed by Lukas
This episode focuses on Poundland Perks … the new loyalty programme from Poundland in the UK. With Emma Collins, the Head of Dig...
IndiGo: Launching a loyalty programme at scale in the world’s 5th largest economy (#657)
03 Apr 2025
Contributed by Lukas
This interview with Neetan Chopra from IndiGo is highly insightful from learning about a relatively young airline, a very young loyalty prog...
Experience with programs: The Star Entertainment Group, David Jones, NewsCorp, Qantas, Global Red, Brierley & Partners, Coca Cola(#656)
01 Apr 2025
Contributed by Lukas
Han Bailey has worked with some of the largest brands and loyalty programs in Australia and the US, including The Star Entertainment Group, David Jone...
Getting to know Voyage Loyalty, The Loyalty Programme for Seafarers (#655)
27 Mar 2025
Contributed by Lukas
This episode focuses on Voyage Loyalty … a fascinating loyalty programme for V.Group. It creates a more engaging and valuable employment experience ...
Will Points-based Currency Potentially Usurp Cash as King? (654)
25 Mar 2025
Contributed by Lukas
This episode features one of our industry's well known loyalty leaders when it comes to loyalty finance and loyalty strategy, Evert de Boer....
The World's LARGEST Loyalty Programs? (#653)
20 Mar 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s topic is su...
Santander Unique Rewards #(652)
18 Mar 2025
Contributed by Lukas
This episode of Let's Talk Loyalty & Loyalty TV is in Spanish. En el episodio de Let’s Talk Loyalty en Español está con nosotros Katia Cortes,...
The Three ‘F’s of Loyalty at Air New Zealand (#651)
13 Mar 2025
Contributed by Lukas
Kate O' Brien has been the General Manager of Loyalty at Air New Zealand for the past five years. Kate leads and holds responsibility for the Loy...
Winning Over the Fickle Customer: Marigold CMO Ashley Deibert shares insights from the 2025 Consumer Trends Index (#650)
11 Mar 2025
Contributed by Lukas
Our guest today is Ashley Deibert, Chief Marketing Officer, Marigold. Ashley leads marketing at Marigold and oversees global go-to-mark...
Customer Advocacy and Emotional Loyalty Driven by Value-Based Alignment (#649)
06 Mar 2025
Contributed by Lukas
Customer advocacy and emotional loyalty are driven by value-based alignment rather than product, service and price points. Explore a new take on ...
Profitability in Loyalty Programmes - Powered by Collinson (Ep 648)
04 Mar 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s topic is an...
#647:Loyalty in the Age of the Emotional Consumer – Insights from Kate Wheaton, Ogilvy One
27 Feb 2025
Contributed by Lukas
In this episode Charlie Hills interviews Kate Wheaton, the Head of Strategy for Ogilvy One. Through her long career, Kate has worked on some...
#646: Bridging Academia and Industry: Exploring the Future of Loyalty with Darron Kirkley
25 Feb 2025
Contributed by Lukas
In this episode Aaron Dauphinee speaks with CLMP™ and loyalty academic, Darron Kirkley from the University of South Carolina (US...
Mothercare, Adidas & Liverpool FC - Capturing Brand Loyalty in Indonesia (Ep #645)
20 Feb 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today's episode featu...
#644: LATAM Pass– La evolución constante de un Programa de Lealtad (Spanish Episode)
18 Feb 2025
Contributed by Lukas
This episode is in Spanish and is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.En ...
#643: Wiser Loyalty in 2025: Real-World Strategies from C-Suite Leaders
13 Feb 2025
Contributed by Lukas
Today’s guest is Dave Sims, a well-known professional in North American loyalty circles. Dave is a Navy veteran who started his career with Proctor ...
#642: Managing 5 loyalty programmes into a new era of hyper personalisation in India: Arvind Fashions Ltd.
11 Feb 2025
Contributed by Lukas
Arvind Fashions Ltd is a USD 500 m turnover fashion business, which has been in existence for over 30 years. Its loyalty base boasts over 10 million ...
#641: NASCAR Nurtures Auto-Racing Excitement with Fans at Home or at the Track
06 Feb 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today we’re bringin...
#640: Comarch Shares Its Customer Loyalty Predictions 2025 Report
04 Feb 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.2025 is the time of y...
#639: C-Suite Guest - Blue Rewards from Al Futtaim Group Shares Loyalty Success Stories and Evolution
30 Jan 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today, we are delight...
#638: United Airlines Industry-Leading Loyalty Program MileagePlus (Archive Episode)
28 Jan 2025
Contributed by Lukas
Today we are re-publishing this fantastic episode from our archive as our planned episode has been delayed for technical reasons. United Airlines rema...
#637: Antavo's 2025 Global Customer Loyalty Report
23 Jan 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today, we are thrille...
#636:- Fundamentos para gestionar estrategias de lealtad exitosas
21 Jan 2025
Contributed by Lukas
This episode is in Spanish and is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.En ...
#635: A Future Look at Loyalty Technologies with Tim Murphy
16 Jan 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.This episode was reco...
#634: Mastering Loyalty Commerce: Insights from Valuedynamx
14 Jan 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.In this episode Charl...
#633: A disruptive mindset creates 60% market share and 92% loyalty member penetration for retail banking in South Africa – Capitec Live Better Rewards
09 Jan 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Capitec Live Better R...
#632: Behind the Scenes of Australia’s Favourite Loyalty Program… Plus a Special Edition
07 Jan 2025
Contributed by Lukas
Phil Hawkins, a loyalty veteran with over 30 years experience in the loyalty industry and a well known leading loyalty personality in Australia. ...
#631: Let's Talk Loyalty and Loyalty TV in 2025 - NEWS and Updates
02 Jan 2025
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.As 2025 kicks off, Pa...
#630: SAS Group in Scandinavia - Global Alliance Strategy and an Award-Winning Campaign
19 Dec 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s interview f...
#629: Driving Loyalty Forward: Inside Arnold Clark Rewards with Emily Walker and Hema Kukadia
18 Dec 2024
Contributed by Lukas
This episode focuses on Arnold Clark Rewards… the new loyalty programme from Arnold Clark. With Emily Walker, the Head of Media & Brand Marketin...
#628: The Wiser Loyalty Series - 2024 Review and Exciting News for 2025
17 Dec 2024
Contributed by Lukas
After an amazing first year of "The Wiser Loyalty Series", Founder and CEO of Let's Talk Loyalty and Loyalty TV, Paula Thomas, today hosts an episode ...
#627: Loyalty As an Inspiring and Energising Lever for Digital Transformation in MOL Group
12 Dec 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today we’re back wi...
#626: Serviclub, el programa de lealtad de YPF en Argentina (Spanish Episode)
11 Dec 2024
Contributed by Lukas
This episode of Let's Talk Loyalty is in Spanish. En el episodio de hoy, nos adentramos en el fascinante mundo de Serviclub, el programa de lealtad qu...
#625: The Choice is Yours to Give Loyalty
10 Dec 2024
Contributed by Lukas
The Wiser Loyalty Podcast Series is a production of Let’s Talk Loyalty and The Wise Marketer. In each episode, executive faculty members from the Lo...
#624: Dell's Global Strategy Lead Shares Insights on the Evolution of Loyalty
05 Dec 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s interview i...
#623: Crafting Loyalty with Thermomix: Insights from Kristy Elsworth
04 Dec 2024
Contributed by Lukas
Join Kristy Elsworth, Executive Manager of Ecommerce & Loyalty at Thermomix Australia, as she shares expert tips on building impactful loyalty pro...
#622: Sustainability in Loyalty – Three Shades of Green
03 Dec 2024
Contributed by Lukas
The Wiser Loyalty Podcast Series is a production of Let’s Talk Loyalty and The Wise Marketer. In each episode, executive faculty members from the Lo...
#621: MyAutogrill - A Leading Loyalty Programme for Travellers in Italy
28 Nov 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s interview f...
#620: Gamification driving sustainable behavioural change
27 Nov 2024
Contributed by Lukas
This podcast is a masterclass in how gamification is not child’s play and how the loyalty industry can reap significant rewards (excuse the pun) by ...
#619: A Future Look at Loyalty Technologies
26 Nov 2024
Contributed by Lukas
It is the end of another month for the Wiser Loyalty podcast series for Let’s Talk Loyalty. In this series loyalty industry SMEs prov...
#618: Adore Society Shares Personalisation, AI and AB Testing Strategies for Loyalty Success
21 Nov 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s insightful ...
#617: Building Loyalty with Benefit Loves: Insights from Rachel Mercer, Loyalty Operations Manager at Benefit Cosmetics
20 Nov 2024
Contributed by Lukas
This episode focuses on Benefit Loves… the loyalty programme from Benefit Cosmetics. Members can book treatments, earn Hearts fo...
#616: Aiming to Understand the Customer: Tech to take a 360 Degree View
19 Nov 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the The Wise Marketer Group,Bill Hanifin, and his CMO, Aaron Dauphinee continue...
#615: Accor Plus - The Subscription Loyalty Proposition Leading the Global Hotel Industry
14 Nov 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today we are meeting ...
#614: Stix: el punto de las grandes marcas
13 Nov 2024
Contributed by Lukas
This episode of Let's Talk Loyalty is in Spanish. En el episodio de Let’s Talk Loyalty en Español tenemos a Eduardo Leonidas quien es Founder y CEO...
#613: Technology of AI is Changing the Way Marketers Work
12 Nov 2024
Contributed by Lukas
Welcome to the Wiser Loyalty podcast series for Let’s Talk Loyalty where our loyalty industry SMEs provide their weekly perspectives on co...
#612: TrueBlue from JetBlue - Airline Loyalty Driving Passenger Loyalty
07 Nov 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today I am thrilled t...
#611: Building Loyalty: Bupa Global's Life Rewards with Rob Harker
06 Nov 2024
Contributed by Lukas
Join Carly Neubauer, Managing Director of Elevate Loyalty and OneTap Group, in this episode of Let's Talk Loyalty as she welcomes Rob Harker, the Head...
#610: What’s Trending in Loyalty Tech?
05 Nov 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the The Wise Marketer Group, Bill Hanifin, and his CMO, Aaron Dauphinee j...
#609: Ahold USA Shares Loyalty Insights (Largest Grocery Retail Group on the East Coast)
31 Oct 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today we’re featuri...
#608: Global customer transformation via B2B loyalty with the Largest Brewer in the World.
30 Oct 2024
Contributed by Lukas
Marc St Pierre tells a compelling story of how his team at Anheuser Busch InBev delivered a global business transformation process to automate B2B sal...
#607: Mixing it Up with Analytics-Driven Market Examples
29 Oct 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the Wise Marketer Group,Bill Hanifin, and his CMO, Aaron Dauphinee join y...
#606: India's Largest Footwear Retailer Metro Brands Shares Loyalty Approach and Insights
24 Oct 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s episode com...
#605: LEAL - La plataforma de gestión de relaciones con el cliente(Spanish Episode)
23 Oct 2024
Contributed by Lukas
This episode of Let's Talk Loyalty is in Spanish.Leal es la plataforma de gestión de relaciones con el cliente enfocada en ayudar a las empresas a q...
#604: A Topline on Analytical Approaches
22 Oct 2024
Contributed by Lukas
Let’s Talk Loyalty brings you the Wiser Loyalty podcast series with the CEO and CMO of the Wise Marketer Group, Bill Hanifin and Aaro...
#603: Alshaya Shares Insights as Winner of the 2024 International Loyalty Award (Retail)
17 Oct 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www.Loyalty.TV.Today’s episode fe...
#602: Mastercard's Kyle Clark Shares Ideas and Insights from the Holiday Spend Forecast Report
16 Oct 2024
Contributed by Lukas
Today we’re back chatting with our friends in Mastercard given their recently launched Holiday Spend Forecast Report which is focused on what we can...
#601: If You Want to [Zero] Paaarrrty, Then Check This Out
15 Oct 2024
Contributed by Lukas
This week's Wiser Loyalty podcast series for Let’s Talk Loyalty sees our executive faculty members from the Loyalty Academy™, the CEO of...
#600: BILT Rewards Continues Dramatic Growth Amidst $3.25 Billion Valuation
10 Oct 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s episode fea...
#599: Understanding Loyalty: Learnings from global and U.S. brands like PepsiCo, McDonald’s and many others
09 Oct 2024
Contributed by Lukas
In this episode we are delighted to interview Rich Long. Based in Chicago, Rich has significant cross sector loyalty experience working for global bra...
#598: Data Sources – How much is enough and when it is too much?
08 Oct 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the Wise Marketer Group, Bill Hanifin, and his CMO, Aaron Dauphinee join you th...
#597: KFC (USA) Focuses on Fun and Fandom to Drive Frequency
03 Oct 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www.Loyalty.TV.KFC Corporation, bas...
#596: AI Use Cases for Loyalty Manager's with Comarch's Maria Wróblewska
02 Oct 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today we are talking ...
#595: Time Out for a Terminology Twist
01 Oct 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the Wise Marketer Group,Bill Hanifin, and his CMO, Aaron Dauphinee are bac...
#594: Trust and Taylor Swift - Loyalty Insights from London Business School's Alex Brown
26 Sep 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.This episode explores...
#593: Loyalty Insights for the French Market with the Collinson Group
25 Sep 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today's guest is Fred...
#592: Perhaps It’s In the Mail for Some?
24 Sep 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the Wise Marketer Group,Bill Hanifin,, and his CMO, Aaron Dauphinee are ba...
#591: Latest APAC Consumer Insights Revealed with Collinson International’s 2024 Travel Benefits and Customer Engagement Report
19 Sep 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.This episode features...
#590: Club Cinepolis, un programa de lealtad en transformación
18 Sep 2024
Contributed by Lukas
This episode of Let's Talk Loyalty is in Spanish. Club Cinepolis es el programa de lealtad de Cinepolis, la cadena líder de cines en México y la 4ª...
589: Match Point – Advantage to Loyalty Communications
17 Sep 2024
Contributed by Lukas
Our loyalty SMEs and executive faculty members of the Loyalty Academy™, Wise Marketer Group CEO, Bill Hanifin, and CMO, Aaron Dauphineebring t...
#588: Lego Nurtures Lifelong Loyalty through Membership & Community
12 Sep 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.The LEGO Group is the...
#587: Transforming Healthcare Loyalty -HCF’s Thank You
11 Sep 2024
Contributed by Lukas
In this episode, Carly Neubauer, Co-Founder and Director of Elevate Loyalty, introduces Eden Caceda, Retention & Loyalty Manager at HCF Australia....
#586: How Artificial Should Your Communications Be?
10 Sep 2024
Contributed by Lukas
Executive faculty members from the Loyalty Academy™, the CEO of the The Wise MarketerGroup, Bill Hanifin, and his CMO, Aaron Dauphinee are back...
#594: Lego Nurtures Lifelong Loyalty through Membership & Community.
08 Sep 2024
Contributed by Lukas
The LEGO Group is the company behind the world’s beloved LEGO® bricks, the world famous toy brand that has been sparking imaginations and inspiring...
#585: Bakers Delight - Winner of Best Loyalty Program Launch (Asia Pacific Loyalty Awards)
05 Sep 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.I’ve just come back...
#584: You Can’t Avoid Loyalty Fraud, But You Can Attempt to Manage It
04 Sep 2024
Contributed by Lukas
Michael Smith, from AI Events is co-Founder of the Loyalty Security Alliance.He talks through the definition of fraud and the difference between tradi...
#583:The Case for Consistent, Clear Communication
03 Sep 2024
Contributed by Lukas
The Wiser Loyalty podcast series for Let’s Talk Loyalty leans into the expertise of the Wise Marketer Group team of CEO, Bill Hanifin, and CMO, Aaro...
#582: Livelo's Award-Winning Proposition Goes from Strength to Strength
29 Aug 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.Today’s episode is ...
#581: Premia Juntos +: El programa de lealtad de Coca Cola FEMSA para tenderos(Spanish Episode)
28 Aug 2024
Contributed by Lukas
En este episodio de Let's Talk Loyalty en español, tuvimos como invitado a Juan Pablo de Velasco quien nos habló sobre la estrategia digit...
#580: Member Care Goes Where?
27 Aug 2024
Contributed by Lukas
It’s another weekly episode with the senior faculty from the Loyalty Academy, Bill Hanifin and Aaron Dauphinee, who are the CEO and CMO of...
#579: Let's Talk Loyalty turns FIVE Today! Announcing Partnership with Capillary Technologies.
22 Aug 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www.Loyalty.TV.Today is a truly mom...
#578: Audacious Success: Dr. Nceba Hene's Rewarding Journey with AfricanBank
21 Aug 2024
Contributed by Lukas
Dr Nceba Hene has a lot to shout about after an incredibly successful start to Audacious Rewards, the rewards programme for AfricanBank. The stor...
#577: Take Care of Business – T&C’s, Privacy, Compliance, and Risk
20 Aug 2024
Contributed by Lukas
Welcome to Let’s Talk Loyalty’s Wiser Loyalty weekly podcast that shares perspectives on constructs from the the Loyalty Academy™...
576: PAYBACK (Germany) Shares Its Latest World Class Successes
15 Aug 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www.Loyalty.TV.PAYBACK is an award-...
#575: Building Loyalty Globally: Inside IKEA Family's Success with Kirsty Chalk
14 Aug 2024
Contributed by Lukas
This episode focuses on the globally loved programme, IKEA Family. It was first launched in Sweden in 1984 and now has over 190 million...
#574:With Top Ops Nothing Drops
13 Aug 2024
Contributed by Lukas
The Wiser Loyalty Series podcasts for Let’s Talk Loyalty leans into the expertise of the Wise Marketer Group team of CEO, Bill Hanifin, and CMO, Aar...
#573: Global Hotel Loyalty Insights with GHA Discovery
08 Aug 2024
Contributed by Lukas
This episode is available in audio format on our Let's Talk Loyalty podcast, and in video format on www.Loyalty.TV.Today’s guest is a...
#572:Journey with Genesis and the PowerShout Program
07 Aug 2024
Contributed by Lukas
In this episode Carly Neubauer chats with Ria Peters from Genesis about her career in loyalty marketing and the innovative PowerShout program. Ria sh...
#571: You’re [almost] Half Way There!
06 Aug 2024
Contributed by Lukas
This is an exciting week of the Wiser Loyalty Series podcasts for Let’s Talk Loyalty! Our industry experts, Bill Hanifin and Aaron Da...