The Resilient Retail Game Plan
Episodes
The Third Golden Rule of Stock Management
25 Apr 2024
Contributed by Lukas
How often are you reviewing your stock? Stock management is not a one-and-done type scenario. I certainly would be able to sit d...
194 | The Second Golden Rule of Stock Management
18 Apr 2024
Contributed by Lukas
How well are you managing the most valuable asset in your business? In other words, your stock. The chances are, if you are a product business ow...
The First Golden Rule for Effective Stock Management
11 Apr 2024
Contributed by Lukas
Is your cash flow problem really a stock management problem? The reason I asked this question is because recently when I ran the Retail ROAR summ...
A Retail Owner's Guide to Effective Branding and Website Design
04 Apr 2024
Contributed by Lukas
In this episode of the Resilient Retail Game Plan, I’m talking with Tamsin Rennie, founder of Monroe Creative, about the critical balance between ae...
Mastering Google Shopping Ads for Retail Success
28 Mar 2024
Contributed by Lukas
Have you used Google Shopping in your business? Maybe you've given it a go, but you're not really sure if you're getting the best results. Or you've t...
Four Golden Rules for Building a Business You Love
21 Mar 2024
Contributed by Lukas
Being in the retail business today has been described to me as standing on one side of the Grand Canyon and being able to see the other side, but havi...
Uncovering What Your Customers Really Want: A Guide to Customer Insights
14 Mar 2024
Contributed by Lukas
Maybe you've been wondering, will my customers buy this? Will they like this new product line I'm developing or purchasing? Or what, quite simply, do ...
Breaking Through Sales Myths: Strategies for Retail Success
07 Mar 2024
Contributed by Lukas
Sales - without it, we don’t have a business, just an expensive hobby. And yet, for many of us, when it comes to thinking about selling our pr...
Preparing Your Retail Business for the UK Recession: A Pep Talk
29 Feb 2024
Contributed by Lukas
Today's podcast is a pep talk. And the theme of the pep talk today is that the UK is officially in recession. So you might think this is an odd t...
Making the Most of Retail ROAR
22 Feb 2024
Contributed by Lukas
Today I want to share three tips on how you can get the most out of the Retail ROAR conference. The conference features a lineup of 10 founders of ret...
185 | Creating a Productive Team with Hayley Watts
15 Feb 2024
Contributed by Lukas
In this episode of the Resilient Retail Game Plan, I am talking with coach and facilitator Hayley Watts about effective team management, productivity,...
184 | Celebrating One Year of Tame Your Tiger
08 Feb 2024
Contributed by Lukas
Today we are celebrating the one-year anniversary of ‘Tame Your Tiger'. I just take a moment to reflect back on the last year and talk a little bi...
183 | Creating Memories: Ruth Sturdy and the Colour Chronicles Story
01 Feb 2024
Contributed by Lukas
In this episode, I got to sit down with Resilient Retail Club member Ruth Sturdy, the founder of Color Chronicles. Ruth shared her journey after ...
182 | Creating an Effective Retail Sales Plan for 2024
25 Jan 2024
Contributed by Lukas
Do you have a sales plan for 2024? If not, do you know what is holding you back from having a sales goal? For some, they don't really grasp the impo...
181 | How to create a business that feels good (not just looks good)
18 Jan 2024
Contributed by Lukas
Do you ever find yourself looking at another business and thinking “I wish that my business was like that!” or “I want my business to be like XY...
180 | 10 Reasons Your Customers Buy in January
11 Jan 2024
Contributed by Lukas
I know that for a lot of people, you're coming off a high from the fourth quarter. And I know it can feel like quite a slap in the face when you go fr...
179 | 7 Lessons I Learned from My Mastermind Members
04 Jan 2024
Contributed by Lukas
Last summer I launched a mastermind for product-based business owners and it has hands down been the most exciting that I’ve done in my business. ...
178 | 5 Questions To Ask As You Scale Your Retail Business
28 Dec 2023
Contributed by Lukas
Do you want to scale your business? In other words, do you want to grow it further than where it is now? Or maybe you're in the process of growing it ...
177 | 4 Trends That Will Reshape the Retail Industry in 2024
21 Dec 2023
Contributed by Lukas
In this episode, we will discuss four key retail trends for 2024: sustainability and green fatigue, the rise of artificial intelligence, social commer...
176 | The Power of Influencer Marketing in Retail with Lindsay Schneider
14 Dec 2023
Contributed by Lukas
In episode 176 of the Resilient Retail Game Plan, host Catherine Erdly, founder of the Resilient Retail Club, engages in an insightful discussion with...
175 | Negotiation Strategies and Techniques for Retail Business Growth with Simon Duncan
07 Dec 2023
Contributed by Lukas
In this episode of the Resilient Retail Game Plan, we are discussing the art and skill of negotiation in the retail business with Simon Duncan. We del...
174 | Scaling Your E-commerce Business with Yoni Kozminski
30 Nov 2023
Contributed by Lukas
Have you thought about what it would take to scale your e-commerce business to $5 million or more? What about getting an investment to grow your busin...
173 | Finding Value Beyond Business with Toks Aruoture
23 Nov 2023
Contributed by Lukas
We know that starting a business is not for the faint of heart. Even those who are full of confidence can sometimes be plagued with the fear of losing...
172 | From Fast To Slow Fashion With Emma & Leanne Duncan
16 Nov 2023
Contributed by Lukas
It’s no secret that the fashion industry is problematic. From materials to manufacturing to the retail models themselves, a lot of damage is wrought...
171 | Your Business And Black Friday
09 Nov 2023
Contributed by Lukas
Originating in the USA as a post-thanksgiving sales event, Black Friday has, over the last decade, become a major, and sometimes divisive shopping eve...
170 | All Things TikTok With Penny Walker
02 Nov 2023
Contributed by Lukas
TikTok is a relative newcomer in the world of social media, but it’s been making serious waves since it entered the fray back in 2016. Hugely popul...
169 | Strategic Content Production & Youtube With Matthew Hughes
26 Oct 2023
Contributed by Lukas
Video has become a commonplace and indispensable tool for small business owners. My often repeated adage that ‘people buy from people’ is exempli...
168 | The Fourth Quarter Cash Flow Crisis
19 Oct 2023
Contributed by Lukas
If you’re feeling the pinch at the moment, trust me, you’re not alone. September through October are traditionally a major pinch point for retail ...
167 | Founding, Funding, Fabrication And Fashion With Caroline Gogolak
12 Oct 2023
Contributed by Lukas
In episode 167 of The Resilient Retail Game Plan, I speak to Caroline Gogolak, CEO and founder of the New York fashion brand Saint Art. Producing effo...
166 | What Role A Physical Store Can Play For A Retail Brand With Katie Mitchell
05 Oct 2023
Contributed by Lukas
The retail landscape is constantly evolving. From the continued growth in online shopping, to the collapse of the department store model, as well as t...
165 | All About Paid Advertising With Melanie Eilers
28 Sep 2023
Contributed by Lukas
Paid Advertising can be incredibly effective for small product businesses. We’ve all undoubtedly seen some great sales success stories built off the...
164 | Five Ways That Being Part Of A Community Is A Secret Weapon For You And Your Product Business
21 Sep 2023
Contributed by Lukas
Having run the Resilient Retail Club for the last three years, I’ve seen first-hand the transformative power being part of a community can have on n...
163 | Selling Socks, Saving Wildlife And The Art Of Wholesale With Lucy Jeffrey
14 Sep 2023
Contributed by Lukas
There are many reasons someone starts a business, but a pattern I often see with founders in the Resilient Retail Club is a combination of dissatisfac...
162 | How To Strategise For Christmas Success
07 Sep 2023
Contributed by Lukas
The importance of Christmas for small product businesses can not be underestimated. Some businesses can end up taking half, and I’ve seen in some c...
161 | My Predictions For Christmas 2023
31 Aug 2023
Contributed by Lukas
If you’re a long-time listener to this podcast or have worked with me, you’ll know I love to start talking about Christmas early - from around May...
160 | How To Make More Money In Your Business
24 Aug 2023
Contributed by Lukas
If you’re running a small product business and are feeling a bit squeezed for cash flow right now, you’re not alone! August and September are trad...
159 | Staying Agile And Revolutionising Wholesale For Independent Retailers With Charlotte Broadbent
17 Aug 2023
Contributed by Lukas
From decreased footfall to financial constraints, retailers across the board continue to be hit hard in the wake of not only the Covid-19 Pandemic but...
158 | Scaling Up And Growing A Supportive Team With Helen Dukes
10 Aug 2023
Contributed by Lukas
When you start and run your own business it’s often not long before you realise you might need an extra pair of hands. Whether you’re struggling ...
157 | Building In Sustainability And Changing The Fashion Business Model With Cally Russell
03 Aug 2023
Contributed by Lukas
In episode 157 of The Resilient Retail Game Plan, I speak to Cally Russell, CEO and Co-founder of waste-free clothing brand ‘This Is Unfolded’, su...
156 | Post-Purchase Upselling With Ruth Even Haim
27 Jul 2023
Contributed by Lukas
Trying to increase a customer's average spend or basket size can be tricky. With a lot of focus across e-commerce on the pre-purchase experience, ...
155 | Building A Business On Amazon With Emily Johnson
20 Jul 2023
Contributed by Lukas
No business has shaped online retail, perhaps all retail, the way that Amazon has. Since its founding in 1994, the e-commerce giant has grown to becom...
154 | Seven Tips For Using Summer To Get Ready For Christmas
13 Jul 2023
Contributed by Lukas
When it comes to retail it’s never too early to start talking about Christmas! In fact, if you’ve left it this long without considering the big da...
153 | The Difference Between Being A Designer/Maker And Building A Brand With Sabira Silcock
06 Jul 2023
Contributed by Lukas
In episode 153 of The Resilient Retail Game Plan, I speak to Sabira Silcock of sustainable jewellery brand, SKEN Studios. Handmade in Manchester, Sabi...
152 | Getting Serious With Jen Fuller
29 Jun 2023
Contributed by Lukas
A lot of small product business founders have likely experienced that same exciting moment of thinking or feeling that what may have started as a hobb...
151 | The Slow Burn To Success With Sallie King
22 Jun 2023
Contributed by Lukas
Whether you’re someone who’s just started a creative product business and are chasing that first sale or whether you’re an experienced founder t...
150 | Ten Minute Tips: Running A Promotion That Doesn’t Damage Your Brand
15 Jun 2023
Contributed by Lukas
“How do I run a promotion that doesn’t damage my brand?” is a question I get asked all the time. It’s a valid concern, evidenced no better th...
149 | Ten Minute Tips: Creating A Product Your Customer Really Wants
08 Jun 2023
Contributed by Lukas
As you’ve undoubtedly heard me say before, the best sales strategy is a great product strategy. Everything works better for you and your business wh...
148 | Using Artificial Intelligence In Your Creative Product Business
01 Jun 2023
Contributed by Lukas
Artificial intelligence certainly is a hot topic at the moment! There’s a lot of heady discourse flying back and forth in the news, as well as conce...
147 | Seven Vital Ways To Avoid Giving Up On Slow Sales Days
25 May 2023
Contributed by Lukas
It’s a fact of running a small product business that some days are better than others. When you spend so much time and put so much passion into crea...
146 | From Side Hustle To Full Time With Hannah Burn
18 May 2023
Contributed by Lukas
It probably holds true that many small product business owners dream of the day that they can hand their notice in at work and dedicate themselves to ...
145 | A Resilient Retail Reflection: Ten Highlights From The Last Three Years
11 May 2023
Contributed by Lukas
Celebrations are in order! May is not only the month of my birthday but it also marks the third anniversary of The Resilient Retail Club. When I start...
144 | Making The Most Of Father’s Day In Your Business
04 May 2023
Contributed by Lukas
With Easter not long behind us, the next big calendar event on the horizon is Father’s Day. Whilst the dad-centric holiday sees lower spending on av...
143 | Four Key Traits That Product Business Owners Need To Have In Order To Flourish
27 Apr 2023
Contributed by Lukas
The impact of mindset on your business truly cannot be underestimated, it affects everything we do as small business owners, from the way that we inte...
142 | Building Your Small Business On A Budget: Elizabeth Stiles
20 Apr 2023
Contributed by Lukas
In episode 142 of The Resilient Retail Game Plan, I wrap up my short series about building your small business on a budget with my good friend and fa...
141 | Building Your Small Business On A Budget: Jayne Lasley of Fairlie Curved
13 Apr 2023
Contributed by Lukas
In the fourth episode of my mini-series of discussions about building your business on a budget, I speak to Jayne Lasley, founder of “Fairlie Curved...
140 | Building Your Business On A Budget: Steph Douglas of Don't Buy Her Flowers
06 Apr 2023
Contributed by Lukas
In the third of my mini-series of discussions about building your business on a budget, I speak to Steph Douglas, founder of the thoughtful gifting co...
139 | Building Your Business On A Budget: Rebecca Gibbions of Last Night I Dreamt
30 Mar 2023
Contributed by Lukas
In the second of my series of discussions about building your business on a budget, I speak to Rebecca Gibbions of the boutique jewellery brand, ‘La...
138 | Building Your Business On A Budget: Laura Schofield of Otto & Ivy
23 Mar 2023
Contributed by Lukas
Today’s podcast marks the first in a series of discussions about building your business on a budget and in episode 138 of The Resilient Retail Game ...
137 | The Importance Of Investing In Product Photography
16 Mar 2023
Contributed by Lukas
Product photography has changed a lot since the days of a single image on a white background in a 500-page catalogue. As the advertising and marketing...
136 | Five Ways To Share The Reality Behind Your Business Without Guilting Your Customer
09 Mar 2023
Contributed by Lukas
So, the inspiration for today’s episode came out of a conversation I was having with fashion brand consultant, Elizabeth Stiles. We chat often over ...
135 | Building Brilliant Brands And Buyer Behaviour with Cara Bendon
02 Mar 2023
Contributed by Lukas
Branding at its core is rooted in psychology and human behaviour - it’s how your customers think and feel about you, your products and your busines...
134 | “Tame Your Tiger: How To Stop Your Product Business Eating You Alive”
23 Feb 2023
Contributed by Lukas
My first book, “Tame Your Tiger: How to stop your product business eating you alive“ was finally released this week and I couldn’t be more excit...
133 | Five Crucial Figures That You Need To Know To Boost Your Business In 2023
16 Feb 2023
Contributed by Lukas
In today's episode of The Resilient Retail Game Plan, I want to give you my expert support in order for you to understand better the figures that can ...
132 | 12 Ways Your Small Business Can Make The Most Of Mother’s Day
09 Feb 2023
Contributed by Lukas
It may still be a whole six weeks away but Mother’s Day is the biggest gift-giving event in the UK outside of Christmas, out-selling both Valentine’...
131 | 5 Essential Traits That Product Business Owners Need To Have To Thrive In 2023
02 Feb 2023
Contributed by Lukas
Coming off the back of my 5-day challenge, across the various conversations, questions and queries that arose during the week, I noticed some commona...
130 | Four Ways You Can Get Your Small Business Ready For Spring And Beyond
26 Jan 2023
Contributed by Lukas
January is a funny month in retail - starting back up after the highs of the Christmas selling season can make the new year feel exceptionally tough-g...
129 | Six Seductive Reasons Why Your Customer Will Buy From Your Small Business This Valentine’s Day
19 Jan 2023
Contributed by Lukas
Valentine’s day, one of the first annual holiday occasions of the year, is just over the horizon, and it may surprise you to hear that its popularit...
128 | Four Trends That Will Shape Retail In 2023
12 Jan 2023
Contributed by Lukas
So, we’re well and truly into the new year now and just as the pains and challenges of the Covid pandemic are starting to fade gradually, we’re no...
127 | The Most Important Thing You Can Do For Your Business In 2023
05 Jan 2023
Contributed by Lukas
So, we’ve made it - 2023 is here! Times have been tough for the retail industry for a good, long while now and who knows what unforeseen events lie ...
126 | The Importance Of Stress Relief
29 Dec 2022
Contributed by Lukas
That’s it! Christmas Day has come and gone, and with any mercy, you can take some proper time out in these few days before 2023! It’s been a tou...
Four Ways To Boost Your Small Product Business Sales In January
22 Dec 2022
Contributed by Lukas
Christmas finally arrives this coming Sunday - the finish line, if you and your small product business aren’t already over it, is almost in sight.&n...
124 | Five Things You Can Do In Your Business During The Quiet Time
15 Dec 2022
Contributed by Lukas
With the postal strikes looming and the adverse weather conditions currently affecting travel across the whole UK, there’s a good chance many of you...
123 | Five Cash-Boosting Tips For Managing Your Stock At Christmas
08 Dec 2022
Contributed by Lukas
Good stock management is important all year round but now as we arrive about a week into December, at the annual peak selling period, it deserves s...
122 | Getting Your Website and Email Marketing Ready For 2023 With Elle Williamson
01 Dec 2022
Contributed by Lukas
*Resilient Retail News Flash* I'm very excited to share that my new book "Tame Your Tiger: How to stop your product business eating you alive" is no...
121 | Education, Representation & Inspiration With Natalie Bent
24 Nov 2022
Contributed by Lukas
In today's episode of The Resilient Retail Game Plan, I speak to marketing professional and web designer turned illustrator and small business owner, ...
120 | My Five Observations In The Run-Up To Christmas
17 Nov 2022
Contributed by Lukas
We’re now into the golden weeks, the period where we see people spending the majority of their Christmas budget. With many ongoing economic issues, ...
119 | Four Easy Ways To Maximise Your Sales At Christmas Events
10 Nov 2022
Contributed by Lukas
Whether you're setting up shop at a small-scale Xmas craft fair, getting ready for one of the big branded seasonal showcases, or are yet to sign up fo...
118 | Four Ways To Grow Your Sales At Christmas
03 Nov 2022
Contributed by Lukas
As a small business entering the ‘golden weeks’ - the six-week run-up to Christmas - you’re no doubt looking for ways to maximise your sales at ...
117 | Creating, Curating And Community With Beck Prior
27 Oct 2022
Contributed by Lukas
In the age of Amazon and next-day delivery, it is heartwarming to see a growing push towards people shopping local, investing in sustainability and co...
116 | Five Crucial Factors To Keep In Mind When Planning Christmas Promotions
20 Oct 2022
Contributed by Lukas
We might still have Hallowe’en and Thanksgiving ahead of us but as we all know the festive event that we really need to set our sights on is Christm...
115 | Advertising, Algorithms And More With Narada McKoy
13 Oct 2022
Contributed by Lukas
We’ve come a long way since the days of Don Draper and the post-war triad of print, television and billboard advertising. The advent of the internet...
114 | Making The Most Of Markets With Nicki Capewell
06 Oct 2022
Contributed by Lukas
In an ever-increasingly digital world, real-life markets might be one of the purest and oldest forms of ‘offline’ shopping. Mainly operating histo...
113 | Leveraging Live Streaming With Rob Smith
29 Sep 2022
Contributed by Lukas
To run a truly resilient retail business, amongst many things, you definitely have to be adaptable. From the lockdowns of the COVID-19 pandemic and th...
112 | My Top Five Tips For Running Your Business In A Recession
22 Sep 2022
Contributed by Lukas
Recession! After the last few years we’ve all had, as small business owners, it’s the last phrase we want to hear cropping up on the news and in t...
111 | Troubleshooting Trademarks and Cultivating Collabs with Rosie Greener
15 Sep 2022
Contributed by Lukas
In episode 111 of The Resilient Retail Game Plan, I speak to jewellery designer and founder of Good Daze (formerly Mood Good), Rosie Greener. After gr...
110 | My Resilient Retail Predictions For Christmas 2022
08 Sep 2022
Contributed by Lukas
As the days of summer sun start to shorten and we start to pack up our parasols and barbecues, it’s time, of course, to turn our thoughts to Christm...
109 | Nine Ways To Create An Extraordinary Customer Experience
01 Sep 2022
Contributed by Lukas
Everyone has that one story (well, one at the very least) of a time that their customer experience with a business fell short of their reasonable expe...
108 | Five Ways To Avoid Your Product Business Becoming A Burden
25 Aug 2022
Contributed by Lukas
Between the legacy of the Coronavirus pandemic, ballooning energy costs, rising levels of inflation and strikes left, right and centre, I think it’s...
107 | Being Visible, Showing Up And Selling More With Elizabeth Stiles
18 Aug 2022
Contributed by Lukas
E-commerce can be very demanding. It takes enough energy and focus to create, source, produce and manufacture wonderful products - finding the consis...
106 | Six Key Tips For Sustainable Seasonal Selling
11 Aug 2022
Contributed by Lukas
As the summer sun continues to beat down harder than ever, for some of you, it might seem like your sales have dried up along with the nation's rivers...
105 | Risk And Resilience With Emily Canino
04 Aug 2022
Contributed by Lukas
In today’s episode of The Resilient Retail Game Plan, I speak to Emily Canino, founder of Doodlemoo, a UK-based independent lifestyle brand offering...
104 | Representation In Retail With Cherelle Brown
28 Jul 2022
Contributed by Lukas
With the immense number of businesses out there and the sheer amount of products available the world over, you’d be forgiven for thinking that every...
103 | From Social Housing To Design Studio: Significant Shifts with Gayle Mansfield
21 Jul 2022
Contributed by Lukas
One of the consistent trends I’ve noticed throughout the many conversations I’ve had with small business owners is that a great number of their jo...
102 | B Corps: Doing Better Business with Sarah Jordan
14 Jul 2022
Contributed by Lukas
Whether it’s businesses reappraising their supply chains or ditching plastic, HR departments extending their range of opportunities for more inclusi...
101 | The State Of Wholesale in 2022 With Therese Ortenblad
07 Jul 2022
Contributed by Lukas
We’re not quite post-pandemic yet, but the shops are open, trade shows are back and retail, for the most part, has got back into the swing of things...
100 | The Resilient Retail Recap: Your Top Five Interviews
30 Jun 2022
Contributed by Lukas
After almost exactly two years since it started and with over 53,000 downloads at the time of recording, I’m incredibly pleased to say that we’ve ...
99 | Rethinking Your Instagram Strategy
23 Jun 2022
Contributed by Lukas
As the fourth largest social media platform in the world, Instagram has undoubtedly become ubiquitous with the way we connect, interact and for us as...
98 | Playing Your Cards Right With Vicky Simmons
16 Jun 2022
Contributed by Lukas
In episode 98 of The Resilient Retail Game Plan, I speak to Vicky Simmons, founder of the brutally honest, sarcastic greeting cards company, Mean Mai...
97 | The Intersection Of Personalisation And Technology With Simon Belsham
09 Jun 2022
Contributed by Lukas
From content recommendations tailored to viewing habits, to refilling prescriptions via a smartphone, the growing convergence of tech and personalisa...
96 | Brand Building, Pivoting And Sustainability With David Abrahamovitch
02 Jun 2022
Contributed by Lukas
In episode 96 of The Resilient Retail Game Plan, I speak to the founder and CEO of Grind Coffee, David Abrahamovitch. Since starting with their first ...