Voices of CX
Activity Overview
Episode publication activity over the past year
Episodes
Gustavo Imhof - CX Metrics and KPIs in the Age of A.I. - S2E17
03 Dec 2018
Contributed by Lukas
Gustavo Imhof has been recognized as one of the rising stars of Customer Experience. Recently nominated a "30 Up and Coming Leaders in CX" --aged belo...
Sue Duris - The Startup Playbook to CX - S2E16
26 Nov 2018
Contributed by Lukas
Sue Duris is Co-Founder/Director of Marketing and Customer Experience of M4 Communications, a marketing and customer experience consulting firm that h...
Nate Brown - Making Customer Feedback Matter - S2E15
19 Nov 2018
Contributed by Lukas
Nate Brown is the Co-founder of CX Accelerator. While Customer Service is his primary expertise, Nate is able to leverage experience in professional s...
Shep Hyken - Disrupt The Competition and Create Fierce Loyalty - S2E14
12 Nov 2018
Contributed by Lukas
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Stree...
Annette Franz - Employee Experiences Come First - S2E13
05 Nov 2018
Contributed by Lukas
Annette Franz is founder and CEO of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customer...
S2 E12: Ian Golding - Customer What?
29 Oct 2018
Contributed by Lukas
Ian Golding, is a Certified Customer Experience Professional and Customer Experience specialist. A certified Lean Six Sigma Master Black Belt, Ian has...
Ulla Sommerfelt and Jan Parr - How Design is Fueling Customer Experience - S2E11
22 Oct 2018
Contributed by Lukas
Ulla is CEO and co-founder of the EGGS group. Her dream is to create the world’s best workplace for creative people and she is well underway to real...
Colin Shaw - Practicing CX Beyond Philosophy - S2E10
15 Oct 2018
Contributed by Lukas
Colin Shaw has been recognized by LinkedIn as one of the world's top 150 business INfluencers, where he has 220,000 followers of his work. Also by Bra...
Ramsay Brown - Using A.I. to Map the Brain and Program Behavior - S2E9
08 Oct 2018
Contributed by Lukas
Ramsay Brown is a NeuroTechnologist, Futurist Philosopher, and Escaped Circus Bear. Trained at USC's Brain Architecture Center, Rams worked on Brain M...
Max Israel - Setting The Stage for Design Driven Feedback - S2E8
01 Oct 2018
Contributed by Lukas
Max Israel is founder and CEO of Customerville, creator of the design-driven customer experience management platform used by companies in over 20 coun...
Dr. Nammy Vedire - Using Deliberate Innovation to Drive Growth - S2E7
24 Sep 2018
Contributed by Lukas
Namratha Vedire (Nammy) holds a Ph.D. in Electrical Engineering from Yale University. Her doctoral dissertation on the development of algorithms for 5...
Michael Barber - Why Marketers Should Embrace Customer Experience - S2E6
17 Sep 2018
Contributed by Lukas
Michael Barber is Senior Vice President, Chief Creative Officer at Godfrey. His work has been featured in The New York Times, The Wall Street Journal,...
Dominic Venturo - US Bank- Redefining Experiences Through Innovation - S2E5
10 Sep 2018
Contributed by Lukas
Dominic Venturo is executive vice president and chief innovation officer for U.S. Bank. In this role, he leads a team of visionaries who see potential...
Prof. Dr. Phil Klaus - CX Vanguards, Outperform Your Competition By 600% - S2E4
03 Sep 2018
Contributed by Lukas
Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists. He is the founder of Dr. Phil Klaus & Associates ...
Dan McCarthy - A Statistical Analysis of Your CX - S2E3
27 Aug 2018
Contributed by Lukas
Dan is an Assistant Professor of Marketing at Emory University's Goizueta School of Business. His research specialty is the application of the leading...
Yu-Kai Chou - Gamify the Experience - S2E2
20 Aug 2018
Contributed by Lukas
Yu-kai Chou is an Author and International Keynote Speaker on Gamification and Behavioral Design. He is the Original Creator of the Octalysis Framewor...
Brian Solis - Designing the Future of CX - S2E1
13 Aug 2018
Contributed by Lukas
Brian Solis is Principal Analyst and Futurist at Altimeter, the digital analyst group at Prophet. He studies disruptive technology and its impact on b...
Best of Season 1
02 Jul 2018
Contributed by Lukas
Listen to the Highlights of the season in this special episode hosted by Mary Drumond. Season 2 coming soon! Subscribe for updates! Follow Mary Drumo...
Jeanne Bliss - Would You Do That to Your Mother? - S1E8
18 Jun 2018
Contributed by Lukas
Jeanne Bliss pioneered the role of the Chief Customer Officer, holding the first ever CCO role for over 20 years at Lands’ End, Microsoft, Coldwell ...
Rachael McBrearty - Designing a Customer Experience System - S1E7
11 Jun 2018
Contributed by Lukas
Rachael McBrearty, a customer experience executive and pioneer in the use of digital, IOT and analytics, talks with Voices of Customer Experience abou...
Peter Fader - When Customers Don’t Matter - S1E6
04 Jun 2018
Contributed by Lukas
Hear from marketing trailblazer, Peter Fader, Professor of Marketing at The Wharton School of University of Pennsylvania and author of Customer Centri...
Tamara Gaffney - How Adobe is Shaping Customer Experience - S1E5
29 May 2018
Contributed by Lukas
Adobe’s Principal Analyst of Digital Insights, Tamara Gaffney, talks about The Experience Index and its focus on measuring consumer expectation and ...
Larry Rosenberger - The Four Pillars of Behavior Analytics - S1E4
21 May 2018
Contributed by Lukas
Former FICO CEO and Research Fellow, Larry Rosenberger and, Guilherme Cerqueira CEO of Worthix, took the stage together at FICO World 2018, where they...
Emilia Chagas - Customer Centricity in Startups - S1E3
11 May 2018
Contributed by Lukas
From the mind of a start-up CEO, we will talk Customer Centricity in Startup Culture. Nine-year content management veteran, Emilia Chagas, CEO and Co-...
Ryan Hamilton - How to Drive and Impact Customer Decisions - S1E2
08 May 2018
Contributed by Lukas
Ryan Hamilton and Worthix's CEO Guilherme Cerqueira discuss what CX executives and marketers can start doing today to better understand decision ratio...
Joe Pine - What's Next in Customer Experience - S1E1
30 Apr 2018
Contributed by Lukas
Joe Pine was the voice calling out about the coming of the experience economy long before it hit. His book, "The Experience Economy", written in 1998 ...