Voices of CX

Writing the Blueprint for Customer Obsession: Marbue Brown - S10E8

19 Dec 2022

Contributed by Lukas

This week, I had the chance to read the blueprint for customer obsession (literally) with the help of Marbue Brown. He’s a CX practitioner with year...

B2B Content Marketing with a Growth Strategy: A. Lee Judge – S10E7

05 Dec 2022

Contributed by Lukas

This week, we got into the weeds of digital content production with A. Lee Judge. Lee is the co-founder and CEO of Content Monsta, a B2B marketing con...

CX Professionals Worldwide Get Back to Basics: Rick Denton - S10E6

28 Nov 2022

Contributed by Lukas

This week, I talked to fellow podcaster and CX professional Rick Denton. He hosts the CX Passport podcast and believes that the best meals are served ...

Behavior Design; Map Key Behaviors by being Uncomfortably Specific: Kristen Berman - S10E5

14 Nov 2022

Contributed by Lukas

This week, I had the pleasure of speaking with Kristen Berman. She’s a behavioral scientist, CEO, and co-founder of Irrational Labs, helping teams a...

Why Setting Guest Expectations is a Huge Challenge for Hospitality: Mike Kuenne - S10E4

07 Nov 2022

Contributed by Lukas

This week, I was joined by Mike Kuenne, owner and principal of Kuenne Advisory LLC. We discussed the complex reality of setting expectations in the ho...

Design Thinking at the Agency Exporting Silicon Valley: Marcela Lay - S10E3

31 Oct 2022

Contributed by Lukas

This week, I had a good friend on the show, Marcela Lay, SVP and Head of Client Strategy at Y Media Labs. Of all her passions, the one she makes her n...

Making Qualitative CX Data Practical and Scalable: Alex Genov - S10E2

24 Oct 2022

Contributed by Lukas

This week, I had the pleasure of speaking with Alex Genov, Head of Marketing Insights and Customer Research at Zappos. We discussed the tension betwee...

How Storytelling Creates Customer Value Through Shared Experiences: Graham Brown - S10E1

17 Oct 2022

Contributed by Lukas

To kick off the Voices of CX Podcast’s season 10, we hosted Graham Brown. Graham and I took a good look at the human experience, complete with deto...

Scientific Data Analysis and the Death of Predictive Analytics: Peter Shafer - S9E10

11 Jul 2022

Contributed by Lukas

This week on the Voices of CX Podcast we hosted Peter Shafer, VP of Sales and Marketing at The Prosper Group. He gets up in the morning to connect the...

Where Conversion Rate Optimization Meets Human Behavior: AJ Davis - S9E9

27 Jun 2022

Contributed by Lukas

This week on the Voices of CX Podcast we hosted AJ Davis, Founder and CEO of Experiment Zone, to discuss the utility of Conversion Rate Optimization, ...

Voice of the Customer - the Not-So-Secret Weapon of the Customer-Centric: Marilyn Mead - S9E8

13 Jun 2022

Contributed by Lukas

This week on the Voices of CX Podcast we hosted Marilyn Mead, VP of Marketing at Winmo. We discussed how applying the authentic voice of the customer ...

The Importance of Small Business and their Consumers // CX In Context

09 Jun 2022

Contributed by Lukas

On this week's CXIC, we unpacked the idea that CX is the backbone of the small business world with Hank Ebeling. 🟠About Hank Ebeling Hank Ebeling...

Crushing the Competition With Service: CX For Small Businesses: Hank Ebeling - S9E7

31 May 2022

Contributed by Lukas

This week on the Voices of CX Podcast we hosted Hank Ebeling, founder and owner of H4 Training gyms, and in a refreshing change of pace, the first sma...

The Importance of Treating People Like People In Business // CX In Context

24 May 2022

Contributed by Lukas

On this week's CXIC, we took a note from the book of Warren Buffett: 'People will forget what you said, people will forget, but people will never forg...

Even B2B Storytelling Is Made For People: Crystal Garrett - S9E6

16 May 2022

Contributed by Lukas

This week on the Voices of CX Podcast we hosted a special guest: Crystal Garrett, Sr. Copywriter at Salesforce and - if you've been listening to the p...

How COVID Supercharged the Decentralization of Work // CX In Context

13 May 2022

Contributed by Lukas

Welcome to CX In Context! Sometimes, we can’t get into as much detail as we’d like during the podcast. On CX In Context, our host Mary takes the t...

How Digitizing and Decentralizing Creates Great Customer Experiences: Jonathan Shroyer - S9E5

02 May 2022

Contributed by Lukas

This week on the Voices of CX Podcast, we talked to Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise Virtual Solutions. His pas...

Keeping Up with Changing Customer Expectations in Hospitality // CX In Context

26 Apr 2022

Contributed by Lukas

Welcome to CX In Context! Sometimes, we can’t get into as much detail as we’d like during the podcast. On CX In Context, our host Mary takes the t...

Lessons From Legendary Companies In The Hospitality Industry: Alec Dalton - S9E4

18 Apr 2022

Contributed by Lukas

This week on the Voices of CX Podcast, we talked to Alec Dalton, Co-founder & Partner of the Hospitality Leadership Academy about service concepts he'...

Human Experience: Why Love Should be Part of Your Office Culture // CX In Context

12 Apr 2022

Contributed by Lukas

Welcome to CX In Context. Sometimes on the Voices of CX Podcast, we just run short of time and can't get into as much detail during an episode as we'd...

Elevating the Human Experience: Amelia Dunlop - S9E3

04 Apr 2022

Contributed by Lukas

This week on the Voices of CX Podcast, we talked to Amelia Dunlop, Chief Experience Officer at Deloitte Digital. She talked about her greatest passion...

3 Things to Keep in Mind When Starting Your Company's Social Media // CX In Context

29 Mar 2022

Contributed by Lukas

Welcome to CX In Context. Sometimes on the Voices of CX Podcast, we just run short of time and can't get into as much detail during an episode as we'd...

How Hootsuite Teaches Brands to Serve Customers Better - Matt Fingerhut - S9E2

21 Mar 2022

Contributed by Lukas

This week on the Voices of CX Podcast, we talked to Matt Fingerhut, Senior VP of Hootsuite's Global Customer Organization. We'll dive into how Hoot...

CX In Context // Bite-size business insights from the Voices of CX Podcast

16 Mar 2022

Contributed by Lukas

Welcome to CX In Context. Sometimes on the Voices of CX Podcast, we just run short of time and can't get into as much detail during an episode as we'd...

All About Voices of CX with Mary Drumond: The 100-Episode Special - S9E1

08 Mar 2022

Contributed by Lukas

On this week's episode, we brought on...the host! That's right, Mary Drumond, Worthix CMO and Editor-in-Chief of the Voices of CX blog gets the script...

The Best of Voices of CX Season 8

21 Dec 2021

Contributed by Lukas

For this episode, we curated the best of Voices of CX Season 8 to find the ones that pushed our thoughts on CX in new and exciting directions. Our Pi...

Chris Wallace - Scaling Frontline CX Knowledge Throughout Your Company - S8E13

13 Dec 2021

Contributed by Lukas

On this week’s episode, we talked to Chris Wallace about scaling the best of your frontline employee’s knowledge, experience and expertise all the...

Michael Keplinger - Finding the Why Behind the Buy in Consumer Packaged Goods - S8E12

06 Dec 2021

Contributed by Lukas

On this week's episode, we talked to Michael Keplinger about a topic we don't normally get to explore - consumer packaged goods. Which is crazy, becau...

Chelsea Kim - Pay it Forward with Empathy; a New Way to Bank - S8E11

29 Nov 2021

Contributed by Lukas

On this week's episode, we talked to Chelsea Kim about why the banking industry (and all industries, for that matter!) need to focus on kindness, and ...

Caroline Buck - Bringing Customer Centricity to Pet Food - S8E10

15 Nov 2021

Contributed by Lukas

On this week's episode, we talked to Caroline Buck about her unlikely journey from the world of UX and brand marketing to direct-to-consumer pet food....

Nicholas Zeisler - Getting CX Right, Starting with Process Engineering - S8E9

08 Nov 2021

Contributed by Lukas

On this week's episode, we talked to Nicholas Zeisler about process engineering, and how designing more efficient CX processes doesn't mean more layof...

Howard Tiersky - A Customer-Centric Approach to Digital Transformation - S8E8

01 Nov 2021

Contributed by Lukas

On this episode, we talked to Howard Tiersky, CEO at FROM, The Digital Transformation Agency, whose goal is to bring companies up to speed with custom...

Leslie Short - Create a Company Culture You Can Be Proud Of with DEI - S8E7

25 Oct 2021

Contributed by Lukas

On this episode, we talked to Leslie Short, and how she’s bringing the best of Diversity, Equity and Inclusion (DEI) to big corporations that strugg...

Dan Steinman - Customer Success is Vital to the Consumption Model - S8E6

18 Oct 2021

Contributed by Lukas

On this episode, we talked to Chief Customer Evangelist at Gainsight, Dan Steinman. Dan has been deeply involved in the field of Customer Success befo...

Dan Gingiss - What Makes a Remarkable, Shareable Customer Experience? - S8E5

04 Oct 2021

Contributed by Lukas

On this week's episode, Dan Gingiss joined the Voices of CX Podcast to promote his new book, The Experience Maker: How to Create Remarkable Experience...

Jill Raff - Great Employee Experience Drives Great Customer Experience - S8E4

27 Sep 2021

Contributed by Lukas

Jill Raff joined us on Season 8 of the Voices of CX Podcast to talk about the full value of the employee experience, how it directly impacts the custo...

Shareef Mahdavi - Why Patient Experience and Customer Experience Deserve to be Equal - S8E3

20 Sep 2021

Contributed by Lukas

On this week's episode of the Voices of Customer Experience, we talked to Shareef Mahdavi, president and co-founder of SM2 Strategic. As a speaker and...

Shep Hyken - He Said He'll Be Back - S8E2

13 Sep 2021

Contributed by Lukas

On this week's episode, star speaker, friend of the show and returning guest Shep Hyken rejoins the Voices of CX Podcast to discuss his new book, I'll...

Wayne McCulloch - The Best CS Framework Starts with Empathy - S8E1

07 Sep 2021

Contributed by Lukas

🟠About Wayne McCulloch One of the world’s leading customer success experts and a Top 100 Customer Success Strategist, Wayne McCulloch works with ...

Megan Burns - Marriage Counseling the Customer-Brand Relationship - S7E13

28 Jun 2021

Contributed by Lukas

Megan Burns is one of the world’s leading experts on customer experience and culture change. She advises leaders and organizations on how to use the...

David Sakamoto - CS Begins with Empathetic Project Planning - S7E12

21 Jun 2021

Contributed by Lukas

David Sakamoto brings deep passion and experience in leading customer experiences, developing teams, scaling businesses, and optimizing delivery of pr...

Ben Labay - Create Malleable Teams With Data - S7E11

14 Jun 2021

Contributed by Lukas

Ben is the CEO of the experimentation and CXO agency, Speero, by CXL. He combines a decade of academic and research training with UX & business develo...

Clare Muscutt - How a Sisterhood of CX Rose from 2020 - S7E10

07 Jun 2021

Contributed by Lukas

Clare is internationally recognized as ‘the thought leader who did the job’ and delivered award-winning commercial results, leading the CX functio...

Sirte Pihlaja - Play Your Way to 3-Dimensional Thinking - S7E9

31 May 2021

Contributed by Lukas

Sirte Pihlaja (CCXP, Trained Facilitator of LEGO® SERIOUS PLAY®) is the CEO of Shirute Ltd, the first customer experience agency in Finland. She is ...

Scott McKain - Creating Iconic Distinction in CX - S7E8

24 May 2021

Contributed by Lukas

Scott McKain is a globally recognized authority on how organizations and professionals create distinction to attract and retain customers — and stan...

Fabrice Martin - Give Analysts Superpowers with NLP - S7E7

17 May 2021

Contributed by Lukas

Fabrice is responsible for the vision, roadmap and go-to-market strategy for the Clarabridge CX Suite of products. He brings more than two decades of ...

deBBie akwara - Find Your Own Expression of CX - S7E6

10 May 2021

Contributed by Lukas

deBBie akwara (popularly referred to as the CX Queen), is a leading CX entrepreneur and CX educator in Africa. She is the founder of Nigeria’s 1st b...

Mark Hamill - Recognizing Excellence in Customer Centricity - S7E5

03 May 2021

Contributed by Lukas

Mark is from Belfast, Northern Ireland and spent 10 years in the UAE before moving back to the UK in 2019. Recently he has moved to Hungary with his f...

Mark McClure - Empathy Works With Companies, Too - S7E4

26 Apr 2021

Contributed by Lukas

Mark McClure currently serves as the Executive Vice President of Customer Experience at Babel Street where he successfully leads his team with all pos...

Robbie Kellman Baxter - Creating Highly Personalized Membership Experiences - S7E3

19 Apr 2021

Contributed by Lukas

Robbie Kellman Baxter is a consultant, author and speaker. She is also the author of The Membership Economy and The Forever Transaction, and hosts the...

Ryan Mason - Identifying Pain Points to Carve Out Your Niche - S7E2

12 Apr 2021

Contributed by Lukas

Ryan Mason is the savvy Founder & CEO behind Luxe Brand, America’s leading luxury shoelace provider, of which has been featured on Good Morning Amer...

Michael Houlihan And Bonnie Harvey - Teaching Empathy Through Storytelling - S7E1

05 Apr 2021

Contributed by Lukas

Bonnie Harvey is the co-founder of Barefoot Cellars along with partner Michael Houlihan. She was Vice President and “The Original Foot” for 19 yea...

Flipping the Script with Mary Drumond - S6E5

22 Dec 2020

Contributed by Lukas

For the Season Finale of Voices of CX: Off the Cuff, we decided to flip the script and put Mary Drumond herself on the hot seat. As the host, she’s ...

How the Ethics of AI Impacts Consumers Feat. Ramsay Brown - S6E4

08 Dec 2020

Contributed by Lukas

This week, Kevin Berry, the brain behind the Worthix AI (we call her LUCI) joins us on Voices of CX Off The Cuff. As our in-house technology genius, h...

Increase Engagement with Segmentation Feat. Hilary DeCamp - S6E3

01 Dec 2020

Contributed by Lukas

Mary Drumond sits down with Worthix’s Director of Customer Success, Peter Sooter, to talk about how to increase engagement of surveys and market res...

Turn Stories Into Conversions - Feat. Melanie Deziel - S6E2

17 Nov 2020

Contributed by Lukas

Mary Drumond sits down with Worthix’s Head of Content, Steve Berry to talk about practical applications of concepts that Melanie Deziel discussed in...

What Makes an Effective B2B Social Media Strategy? Featuring Chris Strub - S6E1

10 Nov 2020

Contributed by Lukas

We're back for season 6 of Voices of CX! This time around, we're going "off the cuff" and chatting with Worthix employees about tangible takeaways fro...

Gabe Larsen - When New Business is Scarce, Make Every Experience Count - S5E12

08 Jun 2020

Contributed by Lukas

Gabe Larsen leads Kustomer’s worldwide marketing efforts, including advertising, brand, communications, demand, and digital. Prior to joining Kusto...

Becky Roemen - Contact Centers are Untapped CX Value Centers - S5E11

01 Jun 2020

Contributed by Lukas

Becky Roemen is an experienced Customer Experience transformation strategist with demonstrated success and thought leadership. Her innate passion for ...

Brian Lamar - Survey Fatigue and How to Fix It - S5E10

25 May 2020

Contributed by Lukas

Brian is currently VP of Insights at EMI Research Solutions, where his role is understanding the sample landscape and best practices. He designs, anal...

Thales Teixeira - Products Don't Disrupt Markets; Customers Do - S5E9

18 May 2020

Contributed by Lukas

Prof. Thales Teixeira is the co-founder of digital disruption consultancy Decoupling.co. Previously, he was the Lumry Family Associate Professor at Ha...

Brian Carlson - When Patient Experience Meets Quality of Care - S5E8

11 May 2020

Contributed by Lukas

Currently serve as Vice President of Patient Experience for Vanderbilt University Medical Center. Brian joined Vanderbilt in 2007 as Administrator of ...

Dr. Gleb Tsipursky - Never Go With Your Gut - S5E7

04 May 2020

Contributed by Lukas

Known as the Disaster Avoidance Expert, Dr. Gleb Tsipursky is on a mission to protect leaders from dangerous judgment errors known as cognitive biases...

Hilary DeCamp - Optimizing Your Market Research for Modern Consumers - S5E5

20 Apr 2020

Contributed by Lukas

Hilary oversees LRW’s quantitative research methods, strategies and tactics. She especially loves to collaborate with LRW clients and staff to solve...

Chris Strub - How to Leverage a One-Post Social Media Strategy - S5E4

13 Apr 2020

Contributed by Lukas

Chris serves as both a consultant, offering social media best practices to nonprofits, and as an on-scene host, creating hours of real-time live video...

Patricia Houston - Stop Shifting the Burden to Your Customers - S5E3

06 Apr 2020

Contributed by Lukas

Patricia (Tricia) Houston is an award-winning marketing research expert, experiential marketing aficionado, and visionary entrepreneur. She founded MM...

Rob Markey - Are You Undervaluing Your Customers? - S5E2

30 Mar 2020

Contributed by Lukas

Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He joined Bain in 1...

James Dodkins - The CX Rockstar's Return Tour - S5E1

23 Mar 2020

Contributed by Lukas

A fan favorite and the CX Rockstar himself, James Dodkins joins us for another round. For those who don’t know him, James used to be an actual, real...

Joe Pine - The Experience Economy is All About Time Well-Spent - S5E6

23 Dec 2019

Contributed by Lukas

B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial startups alike....

Jeff Toister - Jumpstart Your CX with a Service Culture Mindset - S4E14

18 Nov 2019

Contributed by Lukas

Jeff Toister is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also...

Sangram Vajre - Boost Your Win Rate with Account Based Marketing - S4E13

11 Nov 2019

Contributed by Lukas

Sangram Vajre, co-founder and CMO of Terminus, is a passionate marketing geek who loves to solve problems, both analytically and creatively. Over th...

Don Peppers - How Extreme Trust is Changing the CX Game - S4E12

04 Nov 2019

Contributed by Lukas

Don Peppers is a bestselling author, blogger, and widely acclaimed keynote speaker, and global CX authority. A marketing futurist and accomplished tre...

Ted Wright - Word of Mouth: the Stone Age Marketing that Still Works - S4E11

28 Oct 2019

Contributed by Lukas

Ted Wright has been at the forefront of word of mouth marketing since he helped reignite the Pabst Blue Ribbon brand in 2000. Over the past decade, hi...

Mark Schaefer - How Brands can Beat the Marketing Rebellion - S4E10

21 Oct 2019

Contributed by Lukas

Mark Schaefer is a globally-recognized keynote speaker, educator, business consultant, and author. His blog {grow} is hailed as one of the top marketi...

Brian Solis - Be a Champion of Creativity in your CX - S4E9

14 Oct 2019

Contributed by Lukas

Brian Solis is a world-renowned digital anthropologist, keynote speaker, and bestselling author. Solis has studied and influenced the effects of emerg...

Stacy Sherman - On the Front Lines of Customer Experience - S4E8

07 Oct 2019

Contributed by Lukas

Stacy Sherman is known for her expertise in designing and implementing succesful customer-centric programs that differentiate B2C and B2B brands beyon...

Neal Schaffer - Maximize your Social in the Age of Influence - S4E7

30 Sep 2019

Contributed by Lukas

Neal Schaffer is a leading authority on helping businesses through their digital transformation of sales and marketing through consulting, training, a...

Ryan Foland - Ditch the Act; Show Customers your Authentic Self - S4E6

23 Sep 2019

Contributed by Lukas

Ryan is a Global Keynote Speaker and Managing Partner of InfluenceTree, a personal branding accelerator that teaches people how to build their brand, ...

Melanie Deziel - How to Tell Better Brand Stories - S4E5

16 Sep 2019

Contributed by Lukas

Melanie Deziel, the founder of StoryFuel, is an international keynote speaker and a lifelong storyteller, recognized as one of the world's leading exp...

Nir Eyal - Becoming Indistractable in an Online World - S4E4

09 Sep 2019

Contributed by Lukas

Nir Eyal writes, consults, and teaches about the intersection of psychology, technology, and business. The M.I.T. Technology Review dubbed Nir, “The...

Jeannie Walters - Make Compassion part of the Patient Experience - S4E3

02 Sep 2019

Contributed by Lukas

Jeannie’s motto “Creating Fewer Ruined Days for Customers” has been adopted by business leaders who have benefited from her inspiring keynotes, ...

Joey Coleman - Be the Composer of your CX Symphony - S4E2

26 Aug 2019

Contributed by Lukas

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynot...

Tiffani Bova - Using CX as your Ultimate Growth Tool - S4E1

19 Aug 2019

Contributed by Lukas

Tiffani Bova is the growth and innovation evangelist at Salesforce and the author of the Wall Street Journal and bestselling book GROWTH IQ: Get Smart...

James Dodkins - Doing Customer Experience like an Actual, Real-Life Rockstar - S3E11

03 Jun 2019

Contributed by Lukas

James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages ...

Jim Kalbach - Creating Value through Mapping Experiences - S3E10

28 May 2019

Contributed by Lukas

Jim Kalbach is a noted author, speaker, and instructor in user experience design, information architecture, and strategy. He is currently the Head of ...

Said Baaghil - Focus on Being Strikingly Different - S3E9

20 May 2019

Contributed by Lukas

Said Baaghil is the 'Unconventional' Branding and Marketing adviser whose out-of-the-box ideas ignite companies to rethink how to reach their target a...

Denise Lee Yohn - Closing the Gap Between Brand Vision and Customer Expectations - S3E8

13 May 2019

Contributed by Lukas

Denise Lee Yohn is an author, a keynote speaker, and a brand leadership expert. Through her expertise and personal approach, Denise has inspired busin...

Adam Toporek - Customer Experience That Sticks - S3E7

06 May 2019

Contributed by Lukas

Adam Toporek is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer who helps organizations transf...

Dennis Wakabayashi - The Secret to C-Suite Centricity - S3E6

30 Apr 2019

Contributed by Lukas

Dennis Wakabayashi is a world leading CX strategist, innovator and evangelist working with Fortune 100 brands to transform their businesses by making ...

David Fish - The Importance of Actively Affecting Your Customers' Experiences - S3E5

22 Apr 2019

Contributed by Lukas

Dave Fish is founder and CEO of CuriosityCX an insights, creative, and customer experience agency. He has spent over 20 years understanding the grey a...

Diane Magers - How the CXPA Created a Collaborative CX Community - S3E4

15 Apr 2019

Contributed by Lukas

Diane Magers is CEO of the CXPA-- The Customer Experience Professionals Association. Known as an innovative and creative strategist, Diane has over 25...

Matt Dixon - Why Reducing Effort Is The Secret to Retention - S3E3

08 Apr 2019

Contributed by Lukas

Matt Dixon is the co-author of The Challenger Sale, The Challenger Customer and The Effortless Experience--the book that launched Customer Effort Scor...

Professor Marcus Cunha Jr - Leading the World's Best Marketing Research Program - S3E2

01 Apr 2019

Contributed by Lukas

Professor Marcus Cunha Jr is the director of the Master of Marketing Research program (MRR) at UGA. It is the first and most successful program of thi...

Jay Baer - Creating Word of Mouth Advertising with Talk-Triggers - S3E1

25 Mar 2019

Contributed by Lukas

Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, includ...

Dan Gingiss - Why Your CX Strategy Needs Social Media - S2E23

28 Jan 2019

Contributed by Lukas

Dan is a marketing and customer experience executive who has consistently focused on delighting customers. He is also a keynote speaker, author, and p...

Patrick Campbell - Market Research-- The Secret to Profitability - S2E22

21 Jan 2019

Contributed by Lukas

Patrick Campbell is the Co-Founder and CEO of ProfitWell, the industry standard software for helping companies like Atlassian, Autodesk, Meetup, and L...

Michael Bartlett - Becoming a Certified CX Professional (CCXP) - S2E21

14 Jan 2019

Contributed by Lukas

Michael Bartlett is a recent transplant from the United Kingdom, Michael lives and works in Missouri as the Director of Experience Innovation at JMARK...

Sidney Evans - Helping Brands Deliver Robust CX - S2E20

08 Jan 2019

Contributed by Lukas

Sidney Evans is an international expert and thought leader in branding and communications. He has published numerous articles in such publications as ...

Sammy Courtright - The Surprising Impact of Wellness on Your CX - S2E19

17 Dec 2018

Contributed by Lukas

Sammy Courtright is an attention to detail aficionado from the land down under who’s been with Fitspot from the very beginning. With a BA in Fine Ar...

Tom Goodwin - Stop Contemporizing Old Technology - S2E18

11 Dec 2018

Contributed by Lukas

Tom Goodwin is the EVP, Head of Innovation at Zenith Media, his role is to understand new technology, behaviors and platforms and ideate and implement...