The Uncharted Veterinary Podcast

UVP 095 The Phones DO. NOT. STOP.

21 Oct 2020

Contributed by Lukas

Dr. Andy Roark and Stephanie Goss dig into what to do when you're doing it all right, but the front desk is still overwhelmed! Let's get into it! HE...

UVP 094 NEW RESEARCH - What Really Keeps Techs Engaged & Satisfied

14 Oct 2020

Contributed by Lukas

This week on UVP Dr. Andy Roark and David Liss, RVT VTS (ECC, SAIM) discuss new research about what really keeps technicians engaged! If you like thi...

UVP 093: Million Dollar Technician (HOF)

07 Oct 2020

Contributed by Lukas

This week Dr. Andy Roark and Stephanie Goss are off at the (virtual) GSD conference, so we're bringing you a Hall of Fame episode to honor technician ...

UVP 092: GSD Online Conference Next Week!

30 Sep 2020

Contributed by Lukas

On this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down what you can expect at the GSD online conference Oct...

UVP 091: How Do I Protect the Staff from Toxic Bosses?

23 Sep 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Sensei Stephanie Goss go to the mail bag to tackle a practice th...

UVP 090: Death of Dentistry - When Clients Don't See the Value

16 Sep 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss break down how to get YOUR team to show clients the value of dentistr...

UVP 089: Keeping Morale Up During COVID-19 (HOF)

09 Sep 2020

Contributed by Lukas

One of our HALL OF FAME Episodes! This week on Uncharted, we're talking about how to keep veterinary staff morale up during these daunting times.

UVP 088: Is It Time to Quit My Dream Job?

02 Sep 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast... What do you do when you're a new grad who was promised that you'd get to work with other doctors and ...

UVP 087: When the Staff Stands Around

26 Aug 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss go to the mailbag to answer a question about what can be done when th...

UVP 086: Start of School Survival Guide

19 Aug 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss the looming disaster that is the school year 2020. Have you t...

UVP 085: HOF Why Are You So Special?

12 Aug 2020

Contributed by Lukas

Learn To Speak To Groups From Dr. Andy Roark! NEW WORKSHOP AUGUST 19th. Learn more: https://unchartedvet.com/finding-your-voice/ Is your vet practice...

UVP 084: HOF Schedule Your Way Out of Mayhem

05 Aug 2020

Contributed by Lukas

HALL OF FAME EPISODE! This episode is one of our all-time most popular sessions. Originally published in August 2019, it's a nice reminder of normal a...

UVP 083: Staff Divided on COVID

29 Jul 2020

Contributed by Lukas

NEW EFFICIENCY WORKSHOP - Wednesday August 5th Learn more at: https://unchartedvet.com/smarter-simpler-faster-efficiency-in-the-summer-of-covid/ This...

UVP 082: Summer + Covid Overwhelm

22 Jul 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about the hard truths of the COVID Summer, and the three things ...

UVP 081: Help! I'm Being Micromanaged!

15 Jul 2020

Contributed by Lukas

WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ ...

UVP 080: How NOT to Promote from Within

08 Jul 2020

Contributed by Lukas

WORKSHOP ALERT: Make Practice Faster, Easier, and Less Stressful! Learn more: https://unchartedvet.com/work-smarter-not-harder-interactive-workshop/ ...

UVP 079: When Pet Owners Walk in at the Last Minute

01 Jul 2020

Contributed by Lukas

WORKSHOP ALERT! Work Smarter, Not Harder: Interactive Workshop on Thriving in the Summer of COVID - July 15th at 8pm EDT, 5pm PDT! Learn more here: ht...

UVP 078: Gossiping Doctors

24 Jun 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about when associate vets lean into ...

UVP 077: Marketing Cheap and Smart - How to Repurpose Content

17 Jun 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark is joined by Melanie Kramer - Director of Uncharted Veterinary Conference and Editorial ...

UVP 076: Ignored by Management: When Do You Quit Your Job?

10 Jun 2020

Contributed by Lukas

Uncharted Online Conference is ON US! Grab your spot right now before it's too late! https://unchartedvet.com/uvc-2020-virtual-conference/ We are sup...

Racial Injustice & Vet Med: What We Can Do Right Now

06 Jun 2020

Contributed by Lukas

In this bonus episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss actionable steps for addressing racial injustice ...

UVP 074: Do Docs on ProSal Get Ripped Off? How About Techs Judged on Skill?

03 Jun 2020

Contributed by Lukas

We are supported by PSI Vet! The PSIvet Healthcare Initiative hopes to introduce new ways to ensure all Veterinary Professionals get the healthcare co...

UVP 073: How and When to Go Back to Normal

27 May 2020

Contributed by Lukas

Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at p...

UVP 072: Does Your Practice Externship Suck?

20 May 2020

Contributed by Lukas

Uncharted listeners get a free month of PetDesk, plus telemedicine tools Two-Way Messaging and Video Chat included free for 3 months! Learn more at p...

BONUS: How To Be There Without Being On Call

17 May 2020

Contributed by Lukas

Get 45 days free with GuardianVets! Head over to https://www.guardianvets.com/getstarted and let them know the Uncharted podcast sent you. On this ...

UVP 071: You're Doing CE Wrong

13 May 2020

Contributed by Lukas

Uncharted listeners get a free month of 2-way messaging and telemedicine at Petdesk! Learn more at: www.petdesk.com/uncharted REGISTRATION FOR UVC ON...

UVP 70: I'm Not Okay With What My Practice Is Doing

06 May 2020

Contributed by Lukas

Uncharted listeners get a free month of 2-way messaging and telemedicine at Petdesk! Learn more at: www.petdesk.com/uncharted This week on the Unchar...

UVP 069: When Techs Can't Tech Anymore

29 Apr 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the amazing Stephanie Goss go to the mail bag to answer a tough, tough question abou...

UVP 068: On-Call is Burning Me Out!

22 Apr 2020

Contributed by Lukas

This week on the Uncharted Vet Podcast, Dr. Andy Roark and Stephanie Goss tackle a question from the mailbag. What do you do when the on-call schedule...

UVP 067: I'm New and People Are Mad I Don't Know How To Do Everything

15 Apr 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the Now-Healthy Stephanie Goss tackle a mailbag question from Molly. "I'm new and pe...

UVP 066: Our New Lead Tech Isn't Cutting It

08 Apr 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Patient Zero Stephanie Goss take a question from the mail bag. Why isn't this new le...

UVP 065: Top Management Questions About COVID-19

01 Apr 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss review the most common questions they are getting on COVID-19 and vet...

UVP 064: Keeping Morale Up During COVID-19

25 Mar 2020

Contributed by Lukas

This week on Uncharted, we're talking about how to keep veterinary staff morale up during these daunting times. We are supported by the amazing peop...

UVP 063: Making the Best of Uncertain Times

18 Mar 2020

Contributed by Lukas

What can we do when the world in shifting under our feet and times are so uncertain? If you're feeling alone and wish you had a group of supportive ...

BONUS: Emergency COVID-19 Planning for Your Practice

12 Mar 2020

Contributed by Lukas

In this bonus episode of the Uncharted podcast: What should you be doing right now to prepare your clinic for, or deal with, COVID-19? Dr. Andy Roark...

UVP 061: I Changed the Vacation Policy & A Staff Member is Rebelling

11 Mar 2020

Contributed by Lukas

This week on the Uncharted podcast, Dr. Andy Roark and Stephanie Goss take a question about changing vacation policy for the staff. The staff says you...

UVP 060: I'm Trying to Maternity Leave and EVERYTHING IS ON FIRE!

04 Mar 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question from the mail bag about m...

UVP 059: Vets on Production Want Extra Pay For Everything!

26 Feb 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast... Dr. Andy Roark and practice management goddess Stephanie Goss tackle the issue of veterinarians who a...

UVP 058: Compassion for Personal Issues Vs Needs of the Clinic

19 Feb 2020

Contributed by Lukas

This week, Dr. Andy Roark and Stephanie Goss discuss how to balance being empathetic and compassionate for a single employee with the needs of the tea...

UVP 057: How (And Why) Dr. Andy Roark Gets Great Patient Photos

12 Feb 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast... People often ask how Dr. Andy Roark gets SO MANY photos with patients and clients for social media. I...

UVP 056: Staff Are Talking About Interviewing At Other Clinics

05 Feb 2020

Contributed by Lukas

Deep breaths.... Deep breaths.... This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss talk a...

UVP 055: Help! I Want More Family Time!

29 Jan 2020

Contributed by Lukas

This week, on the Uncharted Veterinary Podcast... Dr. Andy Roark and practice management Goddess Stephanie Goss take a question from the mailbag. "I w...

UVP 054: When a Staff Member Bullies the Boss

22 Jan 2020

Contributed by Lukas

This week Dr. Andy Roark and Stephanie Goss talk about what to do when a staff member humiliates and tears down their boss. This type of behavior is w...

UVP 053: Uncharted Marketing & Strategy Conference - What to Expect

15 Jan 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast... Dr. Andy Roark and the one-and-only Stephanie Goss talk about the April 2020 Uncharted Conference and...

UVP 052: When A Rockstar Tech Stops Being A Rockstar and Gets Negative

08 Jan 2020

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss take a question on what to do when you have a team member who used to be positiv...

COS 008: The Deathly Hallows of Veterinary Medicine (w/ Dr. Michael Miller)

06 Jan 2020

Contributed by Lukas

This week on the Cone of Shame Podcast, Dr. Andy Roark is joined by Dr. Michael Miller (aka the Harry Potter Vet) to discuss the "deathly hallows of v...

UVP 051: Critical Conversations For People Who Hate Conflict

01 Jan 2020

Contributed by Lukas

This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss discuss what to do when the thought of having a hard conversation gives you a...

UVP 050: It's Bad and the Boss Doesn't Care

25 Dec 2019

Contributed by Lukas

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about what you can do when you are trying to make your pra...

UVP 049: I'm short-handed and can't hire staff!

18 Dec 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and the practice management goddess Stephanie Goss discuss what to do when you are losin...

UVP 048: Talking To Docs About Time Management

11 Dec 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Stephanie Goss and Dr. Andy Roark take a question from the mail bag: "How do I talk to and help a docto...

COS 005: 4th Premolar Slab Fracture (HDYTT)

05 Dec 2019

Contributed by Lukas

A Bonus Cone Of Shame Uncharted Podcast Drake is an 8yo MN Labrador Retriever with an upper right 4th premolar slab fracture. I'm asking the amazing D...

UVP 47: Onboarding New Leaders

04 Dec 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss take a question from the mailbag. How do I get my staff to accept a n...

UVP 046: How to Get Your Boss to Let You Come to Uncharted

27 Nov 2019

Contributed by Lukas

This week, Dr. Andy Roark and practice management queen Stephanie Goss talk about how to get your boss to give you what you want... and we use attendi...

UVP 045: The Exam Room Time Vortex

20 Nov 2019

Contributed by Lukas

In this episode of the Uncharted Veterinary Business Podcast, Dr. Andy Roark and the amazing Stephanie Goss talk about keeping your team on time when ...

UVP 044: Handling Client Threats And Abusive Conversations

13 Nov 2019

Contributed by Lukas

This week, Dr. Andy Roark and practice management goddess Stephanie Goss take a question from the mail bag - "How do I coach my boss, who is being abu...

UVP 043: Our worst year ever and I just can't...

06 Nov 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss take a break to catch up on Uncharted Conference registration. (It op...

UVP 042: Am I a good boss? How do I get honest feedback?

30 Oct 2019

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and practice management guru Stephanie Goss take a question from the mail bag. ([email protected]) A l...

UVP 041: Help! I'm totally overwhelmed!

23 Oct 2019

Contributed by Lukas

How do you handle being overwhelmed in your veterinary career? In this episode, Dr. Andy Roark and Stephanie Goss dive into how to handle feeling co...

UVP 040: Personal Business on Company Time - Is my team lazy?

16 Oct 2019

Contributed by Lukas

In this episode, Dr. Andy Roark and the amazing Stephanie Goss tackle an issue that seems to be everywhere right now. What do you do when your team is...

UVP 039: The First 90 Days - Do you let the so-so employee stay or go-go?

09 Oct 2019

Contributed by Lukas

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle the question "What do I do with a so-so...

UVP 038: When pet owners complain about the prices

02 Oct 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss tackle a question from the mail bag. "How...

UVP 037: Wellness Resources For The Whole Team

25 Sep 2019

Contributed by Lukas

In this special episode we're giving Dr. Andy Roark and Stephanie a break with guest host Jamie Holmes. We wanted to give you a special peek into wh...

UVP 036: "It's not your place to question the doctor"

18 Sep 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Lizzo Stephanie Goss weigh in on a particularly difficult questi...

UVP 035: What to Ask in a Job Interview

11 Sep 2019

Contributed by Lukas

This week, on the Uncharted Veterinary Podcast... we take another email from our mail bag (which looks conspicuously like an email inbox instead of a ...

COS 004: New Research On Vet Suicide Behavior - An interview w/ Dr. Tracy Witte

08 Sep 2019

Contributed by Lukas

In this episode of the Cone of Shame podcast, Dr. Andy Roark interviews Dr. Tracy Witte from Auburn University on her new publication in JAVMA. Dr. T...

UVP 034 LIVE: Million Dollar Technician

04 Sep 2019

Contributed by Lukas

Live from Uncharted Staff Drama and Fetch Kansas City!! In their first live podcast, Dr. Andy Roark and Stephanie Goss talk about how technicians ca...

UVP BONUS: Staff Drama Recap

01 Sep 2019

Contributed by Lukas

The Uncharted Staff Drama Conference is over and in the books! In this bonus episode of the podcast, Dr. Andy Roark, Stephanie Goss and Jamie Holms di...

UVP 033: Slammed For Going Home On Time

28 Aug 2019

Contributed by Lukas

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice manager Stephanie Goss answer an email from the mail bag. Our writer ...

COS 003: Blocked Cats - The first 15 minutes (HDYTT)

25 Aug 2019

Contributed by Lukas

Cone of Shame Show!! A blocked cat has just rolled into your clinic. The first 15 minutes are going to be vital. How do you treat that? Megan Brashea...

UVP 032: It's Lonely at the Top

21 Aug 2019

Contributed by Lukas

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss talk about the feelings of isolatio...

UVP 031: Scheduling Your Way Out Of Mayhem

14 Aug 2019

Contributed by Lukas

In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss talk about summer mayhem and how to schedule to handle it. This...

COS 002: Anesthesia in a long dental procedure (HDYTT)

11 Aug 2019

Contributed by Lukas

How Do You Treat That (HYDTT) - In these episodes, Dr. Andy Roark takes a common case from practice and asks an expert in the field "How do you treat ...

UVP 030: When Management Gets Pulled Onto the Floor

07 Aug 2019

Contributed by Lukas

In this episode, Dr. Andy Roark and practice manager Stephanie Goss respond to a practice manager who his struggling to keep her head above water as s...

UVP 029: How and when to fire a client

31 Jul 2019

Contributed by Lukas

In this episode, Dr. Andy Roark and practice manager Stephanie Goss talk about client abuse of veterinary professionals, what constitutes abuse, and h...

COS 001: Emotional Blackmail in Vet Medicine w Dr. Sarah Boston

28 Jul 2019

Contributed by Lukas

This is the first episode of the Cone of Shame Show! We will be doing a pilot season here for the cone, with new episodes publishing on Sundays. Pleas...

UVP 028: Dealing With Angry Clients

24 Jul 2019

Contributed by Lukas

This week, Dr. Andy Roark and Stephanie Goss talk about how to handle angry clients. This episode is a "must-hear" for anyone who works with pet owner...

UVP 027: When you're asked to do a job on top of your job

17 Jul 2019

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss answer a letter from a technician who is also serving the role of inv...

UVP 026: Vets Won't Come In For Staff Meetings

10 Jul 2019

Contributed by Lukas

In this episode, Dr. Andy Roark and the legendary practice manager Stephanie Goss discuss how to get people (doctors AND staff) to come to staff meeti...

UVP 025: Clients Don't Want To See The New Vet

03 Jul 2019

Contributed by Lukas

Dr. Andy Roark and Stephanie Goss talk about getting new doctors up to speed with the team, AND getting clients to see and trust these vets. Don't m...

UVP BONUS: Staff Drama Conference Companion

30 Jun 2019

Contributed by Lukas

Uncharted's Staff Drama Conference is happening August 21-24th in Kansas City, MO! Registration prices will increase in just over 2 weeks, and registr...

UVP 024: #4eyessavelives - Reducing the Risk of Suicide in Your Practice

26 Jun 2019

Contributed by Lukas

This podcast contains detailed discussion of suicide and suicide methods. If you are having thoughts of suicide, text 741-741 to connect with a traine...

UVP 023: The Staff Keeps Calling Out Sick

19 Jun 2019

Contributed by Lukas

This week, Dr. Andy Roark and Stephanie Goss take a question from the inbox. What do we do when multiple staff members repeatedly call out sick? If y...

UVP 022: The Staff Won't Support New Programs

12 Jun 2019

Contributed by Lukas

This week, Dr. Andy Roark and Stephanie Goss take a question from "Jonathan from New Jersey" about what to do when the staff resists new ideas and pro...

UVP 021: Nonstop Texts For Pet Advice

05 Jun 2019

Contributed by Lukas

This week, Dr. Andy Roark and practice management goddess Stephanie Goss discuss the plague that is free pet advice requests via text, messenger, and ...

UVP 020: My manager won't manage

29 May 2019

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and the amazing Stephanie Goss answer a question about working for a manager who doesn't seem to want to mana...

UVP 019: When Doctors Can Break the Rules (But Techs Can't)

22 May 2019

Contributed by Lukas

In this episode, Dr. Andy Roark and the one-and-only Stephanie Goss tackle a question from the mail bag: "Why is it okay for vets to break the rules w...

UVP 018: New Manager Mutiny

15 May 2019

Contributed by Lukas

Dr. Andy Roark and practice management oracle Stephanie Goss sit down to answer an email from our mail bag. Our writer has a new manager in her practi...

UVP 017: First Job Survival Guide for Veterinarians

08 May 2019

Contributed by Lukas

Dr. Andy Roark and Stephanie Goss break down the specific challenges veterinarians face in their first job, and how to overcome them. If you know some...

BONUS: Uncharted 2019 Conference Recap

05 May 2019

Contributed by Lukas

Uncharted Veterinary Conference happened in Greenville SC last week and it was absolutely incredible. Seriously... it was so awesome that we have take...

UVP 016: BETRAYAL! When Techs Leave for Another Practice

01 May 2019

Contributed by Lukas

Dr. Andy Roark and Stephanie Goss discuss the case of a technician leaving after years of working in a practice. The duo talks about feelings of resen...

UVP 015: Why Can't We Just Ask For Help?

24 Apr 2019

Contributed by Lukas

This week, Andy talks about his heroic experience overcoming a rollerskating accident, and Stephanie thoroughly enjoys mocking him. Then the duo discu...

UVP 014: You're My Favorite Mistake - Playing Favorites In Practice

17 Apr 2019

Contributed by Lukas

Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about vets that have favorite techs, managers that have favorite doctors, and pract...

UVP 013: My Momma Told Me You Better Shop Around - Dealing with Price Shoppers

10 Apr 2019

Contributed by Lukas

Dr. Andy Roark and practice management goddess Stephanie Goss talk money and price shopping in veterinary medicine. Stephanie talks about how the defi...

UVP 012: Sorry We're Running Behind... Again

03 Apr 2019

Contributed by Lukas

Dr. Andy Roark and the veterinary practice management goddess Stephanie Goss talk about vet clinics that run behind, why this happens, and what clinic...

UVP 011: People Keep Changing Our Prices

27 Mar 2019

Contributed by Lukas

Are your clinic prices set in stone, or do your vets and techs treat them like flexible guidelines? People changing the prices in vet clinics is a reg...

UVP 010: Can I Talk to You When You Get a Minute?

20 Mar 2019

Contributed by Lukas

The Uncharted April Conference is SOLD OUT! But you can still get in on the action if you join the online community now. Check it out at www.uncharte...

UVP 009: The Vet Down The Road Is Cheaper

13 Mar 2019

Contributed by Lukas

We have a new email address! Let us know how we're doing (after writing us a review on iTunes, por favor), tell us how we could be better, and/or ask ...

UVP 008: Joy and Happiness In Vet Med

06 Mar 2019

Contributed by Lukas

Joy and Happiness in Vet Med is an excerpt from a keynote lecture by Dr. Andy Roark. Too often in veterinary medicine, we are led to believe we should...

UVP 007: "Love is a Battle Field" Front Vs Back

27 Feb 2019

Contributed by Lukas

In this episode, Dr. Andy Roark and Stephanie Goss talk about why the veterinary front staff and the back staff go to war, what's good about these con...

BONUS: Uncharted Conference Companion - April 2019

23 Feb 2019

Contributed by Lukas

Uncharted Conference Companion - The April 2019 Uncharted Conference is right around the corner! This bonus episode of the podcast has EVERYTHING you ...