The Uncharted Veterinary Podcast

UVP - 195 - I Tried To Unplug On Vacation... and Failed

14 Sep 2022

Contributed by Lukas

This week on the Uncharted Podcast, Stephanie Goss is going rogue. She invited Tyler Grogan, Veterinary Technician and Uncharted Social Media Goddess ...

UVP - 194 - Practice Manager Seeks Fun Veterinarian For Work Marriage

07 Sep 2022

Contributed by Lukas

Practice manager and owner Jenn Galvin joins Dr. Andy Roark to tackle a tough question from the mailbag! If you're a practice manager who wants to fin...

UVP - 193 - We Have A Manager...They Don't Manage

31 Aug 2022

Contributed by Lukas

Have you ever worked somewhere that the team felt frustrated at the lack of accountability for repeated mistakes and the drastic differences in work e...

UVP - 192 - How To Compete For New Grad Hires

24 Aug 2022

Contributed by Lukas

Jason Szumski, c/o 2023, joins Dr. Andy Roark to share some research on what graduating veterinary students are looking for in a first job and to answ...

UVP - 191 - What To Do With A Judgmental Manager

17 Aug 2022

Contributed by Lukas

Have you ever judged someone on your team when you happened across them sitting down at work and staring into space? Or heard someone say "If there is...

UVP - 190 - The Whole Team Says "I've Never Been Shown How To Do That"

10 Aug 2022

Contributed by Lukas

The team has been together for almost a year and yet they seem to be collectively saying "I've not been show how to do that..." about many things. Sim...

UVP 189 - How Adobe Animal Hospital is Doing Work-From-Home and Virtual Medicine

03 Aug 2022

Contributed by Lukas

This week on the podcast, we have a cross-over episode! That's right, this is a Cone of Shame episode. Imagine a CSR working from home, checking a cli...

UVP - 188 - The Tech's Personal Life Is Impacting Work

27 Jul 2022

Contributed by Lukas

You have a teammate who is amazing at their job. They have great skills for the work. They get the job done well, safely and on time. There is just on...

UVP - 187 - Cyber Bullying And What It Means To Be Cancelled

20 Jul 2022

Contributed by Lukas

If you are in veterinary medicine, you've heard conversation about cyber bullying. Ranging from clinic's getting beat up in local social media groups ...

UVP - 186 - How to Know If You Are The Toxic One?

13 Jul 2022

Contributed by Lukas

Have you ever asked yourself the question "Am I toxic?" This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the mai...

UVP - 185 - My New Practice Doesn't Write SOAPs

06 Jul 2022

Contributed by Lukas

Could you imagine working in a practice that literally doesn't write more than the presenting problem and any treatments done during an exam in the ch...

UVP - 184 - My Lead Tech Tries To Tell Me How To Practice

29 Jun 2022

Contributed by Lukas

Imagine that you work in a practice as a new grad and form friendships with the people who are literally helping shape you into a vet. You leave the p...

UVP - 183 - Firing Them Will Catch Everyone By Surprise

22 Jun 2022

Contributed by Lukas

What happens if there is a vet on the team who you are friendly with but who isn't a cultural fit for the team and you decide it is time to part ways?...

UVP - 182 - Implementing An Effective Team Training Program

15 Jun 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark is joined by the wonderful Dr. Amanda Donnelly. Amanda is a sought after-speaker, consultant, and author with...

UVP - 181 - Growth Opportunities For Technicians

08 Jun 2022

Contributed by Lukas

UVP - 181 - Growth Opportunities For Technicians by Uncharted Veterinary Community

UVP - 180 - The New Hire WAY Oversold Themselves...Now What?

01 Jun 2022

Contributed by Lukas

Have you ever hired someone or had someone join the team and when they get started, it is obvious to the whole team that this person WAY oversold thei...

UVP - 179 - When The Hot - Head Is The One In Charge

25 May 2022

Contributed by Lukas

Have you ever worked in a practice where there is a hot-head in the building? Someone who is reactive? Someone who flies off the handle or is extremel...

UVP 178 You Saved What Information Where? Information Security In Your Practice

18 May 2022

Contributed by Lukas

This week on the podcast, Stephanie is joined by Joe Axne of IT Guru to talk about some of the wacky things that clinics do when it comes to informati...

UVP 177 Is My Doctor Afraid Of Animals?

11 May 2022

Contributed by Lukas

A veterinarian who seems afraid of their patients... is it possible? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter...

UVP 176 Team Boycotts New Doc Before She Even Starts

04 May 2022

Contributed by Lukas

Can the team sabotage a new doctor before they even start? This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a letter from the ...

UVP 175 Exactly HOW Do I Talk to A Negative Coworker?

27 Apr 2022

Contributed by Lukas

Are you a leader in your practice whose palms sweat and you might completely forget how to say what you need to say when confronting a negative staff ...

UVP 174 Do You Really NEED an online pharmacy?

20 Apr 2022

Contributed by Lukas

This week on the podcast, Stephanie Goss is joined by Jenn Galvin, Practice Manager/Practice Owner. Jenn is an Uncharted member with a passion for spr...

UVP 173 I Don’t Like My Boss’ Style

13 Apr 2022

Contributed by Lukas

When your direct boss sucks the life out of you, what do you do? This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a mai...

UVP 172 I'm The Boss Now, Can We Still Be Friends?

06 Apr 2022

Contributed by Lukas

When you become the boss, can you still be friends with your team? This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a m...

UVP 171 The Entire World Is On Backorder

30 Mar 2022

Contributed by Lukas

This week on the podcast, Stephanie Goss is joined by Nicole Clausen of Veterinary Care Logistics. These days, it feels like the whole world is on bac...

UVP 170 (HOF) Making Staff Meetings Worth It

23 Mar 2022

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeli...

UVP 169 The Struggle Of Modernizing An Older Practice

16 Mar 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are talking through a question that came in through the mailbag from a friend and colleagu...

UVP 168 The Team is Mad When I Won’t Cover For Them

09 Mar 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who was struggling w...

UVP 167 Can You Teach Someone How To Be A Team Player?

02 Mar 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are walking through their take on a conversation that Stephanie recently had with a fellow...

UVP 166 My Client Doesn't Believe In Science

23 Feb 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from Dr. The Earth Is Round. This veterinarian is frustrated...

UVP 165 My Tech Takes Risks

16 Feb 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an is...

UVP 164 It’s Finally Time to Fix The Gossip Culture

09 Feb 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a challenge from a practice manager who has quite the challenge and an incred...

UVP 163 - How Do I Keep Client Negativity from Impacting the Team?

02 Feb 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager. The entire world is struggling thes...

UVP 162 The Leadership Actions that Drive Culture

26 Jan 2022

Contributed by Lukas

This week, Dr. Andy Roark and Dr. Dave Nicol talk about Nicol’s co-authored research piece Leadership Actions and their Effects on Practice Culture....

UVP 161 Is People Insurance the Problem with Pet Insurance?

19 Jan 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are joined by Melissa Gutierrez, Senior Vice President and General Manager of Pets Best In...

UVP 160 Balancing Act

12 Jan 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice owner whose inquiring mind wants to know: ho...

UVP 159 The Case For Cubex In The Short - Staffed Clinic

10 Jan 2022

Contributed by Lukas

This week, Dr. Andy Roark and Stephanie Goss have a bonus episode for you! We recently sat down with Joey Campagna, the head of Marketing and Business...

UVP 158 Can We Offer Flexibility?

05 Jan 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a technician who is looking around at our field and won...

UVP 157 Between a Rock and a Hard Place

29 Dec 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are weighing in on a recent conversation that Stephanie had with a fellow manager. This ma...

UVP 156 How Do I Know If This Place Is a Fit?

22 Dec 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a soon to be veterinary technician. Our soon to be tech...

UVP 155 Making Staff Meetings Worth It

15 Dec 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle an email from the mailbag. We received a note from a multi-site Medical Director who is feeli...

UVP 154 Age Of Pet Insurance

08 Dec 2021

Contributed by Lukas

This week’s episode is brought to you, ad free, by our sponsor - Pets Best Pet Health Insurance. This week on the podcast, Dr. Roark and Stephanie h...

UVP 153 It’s Not the End of the World

01 Dec 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. We received an email from Dr. It’s Not the End of the World. They...

UVP 152 We Aren’t Broken (The Stories We Tell Ourselves Matter)

24 Nov 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. We received a note from a veterinary technician who is feeling ver...

UVP 151 Doctor Sensitive Can’t Take Criticism

17 Nov 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a letter from the mailbag. A practice owner wrote in, feeling very frustrated by an associate...

UVP 150 HOF When Bad Reviews Come On Sunday

10 Nov 2021

Contributed by Lukas

"This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagre...

UVP 149 Common Sense Problem Solving Isn’t Very Common

03 Nov 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a series of questions posed by a Practice Manager. The manager is wondering how to get the te...

UVP 148 HOF Where Do You Find New Hires?!

27 Oct 2021

Contributed by Lukas

HOF Episode 113 This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “W...

UVP 147 The Team is Acting Badly

20 Oct 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where...

UVP 146 Moving On Up (From Small GP to Big Hybrid Practice)

13 Oct 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie discuss a question that a colleague recently asked to get advice from their fellow leaders. Moving U...

UVP 145 Letting Go of the “I Am Giving My Notice” Guilt

06 Oct 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their gui...

UVP 144 The Vet Who Won’t Go Home

29 Sep 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic they were discussing with a colleague recently. This colleague is in a position where...

UVP 143 There is ALWAYS an Excuse (How to Teach Accountability)

22 Sep 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a practice owner who is frustrated ...

UVP 142 Leveraging Relief Vets

15 Sep 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We got an email from a relief vet who was wondering how they ...

UVP 141 Related to the Boss

08 Sep 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic that we recently had the chance to talk through with someone at a workshop we hosted....

UVP 140 There is a Monster in the Clinic

01 Sep 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. We received an email from a new grad associate who has a prob...

UVP 139 When They Know We Won’t Fire Them

25 Aug 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle another topic from the mailbag. Someone reached out and asked a very simple and yet very comp...

UVP 138 GP vs ER - When Did We All Become Enemies?

18 Aug 2021

Contributed by Lukas

UVP 138 GP vs ER - When Did We All Become Enemies? by Uncharted Veterinary Community

UVP 137: Sick of the Sick Days

11 Aug 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A practice manager wrote in and posed some great questions about si...

UVP 136 R-E-S-P-E-C-T… Part Time Need It Too!

04 Aug 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A part time associate DVM has reached out to us and asked how they ...

UVP 135 Team Building Is Fun… Do You Mean I Have to Pay Them Too?

28 Jul 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. A fellow practice manager reached out to Stephanie asking about an ...

UVP 134: SHOW ME THE MONEY!!!!

21 Jul 2021

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie are going to get up close and personal… about money. There has been a tidal wave of conversation o...

UVP 133 Are Benefits Really Needed - Can’t I Just Pay Them?

14 Jul 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss weigh in on a great question from the mailbag. A practice mana...

UVP 132 Minimum Wage is Rising - How Do I Compete?

07 Jul 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss wade into the wage discussion that is rapidly gaining traction...

UVP 131 When and How Do We Take Care of The Team’s Pets???

30 Jun 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss give their takes on a topic that deserves more attention - tea...

UVP 130 There is No Going Back… What Is Our “New” Normal?

17 Jun 2021

Contributed by Lukas

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss are joined by Dr. Jennifer Quammen, the Chief Veterinary O...

UVP 129 The Parents on the Team Want to Leave Early!

16 Jun 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and veterinary practice manager Stephanie Goss tackle a great question from a friend and fellow practice mana...

UVP 128 When Clients Make You Uncomfortable

09 Jun 2021

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie Goss are into discussion about what to do when client behavior makes the team feel uncomfortabl...

UVP 127: Getting the Team to Raise Their Standards of Care

02 Jun 2021

Contributed by Lukas

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic from the mailbag. We received an email from...

UVP 126 Invasion of Privacy - When Clients Ask Your Vaccine Status

26 May 2021

Contributed by Lukas

On this week’s episode of the podcast, Dr. Andy Roark and Practice Manager Stephanie Goss tackle a topic that is being heard on repeat in the clinic...

UVP 125: Bad Review Coming

19 May 2021

Contributed by Lukas

This week on the podcast, Andy and Stephanie dive into a repeat mailbag question - what do we do when someone is in their first 90 days and their “r...

UVP 124 What is With the No-Shows?

12 May 2021

Contributed by Lukas

This week on the podcast, Andy and Stephanie dive into something that they have been hearing about from EVERYONE… an increasing number of late/no-sh...

UVP 123 Interview with Shawn Wilkie of Talkatoo

06 May 2021

Contributed by Lukas

This week on the Uncharted Podcast, Andy and Stephanie chat with Shawn Wilkie from Talkatoo.com. Talkatoo is a desktop dictation solution that augment...

UVP 122: My Partner is Burning Out… And I Feel Guilty

28 Apr 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle another one from the mailbag! We had an email from a veterinarian who co-owns...

UVP 121 Speed Round: Manage or Lead and Negative Reviews

21 Apr 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle two topics from the mailbag! We had an email from someone who is wondering ab...

UVP 120: My Technician Smells Like Weed

14 Apr 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management Goddess Stephanie Goss talk about what managers, doctors and pra...

UVP 119: Clients Are Getting Vaccinated...Why Can't They Come In?

07 Apr 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Andy and Stephanie tackle a topic that is at the forefront for so many of our clinics and hospitals rig...

UVP 118: When Techs Give Notice… and Then Turn Bad

31 Mar 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, what do you do when an employee gives notice that they are leaving and then changes their behavior? We ...

UVP 117: Getting the Veterinary Team Vaccinated Against COVID (Or Not)

24 Mar 2021

Contributed by Lukas

This week, Dr. Andy Roark and practice management Goddess Stephanie Goss discuss the looming question of how to get your staff and doctors on board wi...

UVP 116: Dragging Our Feet To Hire New People

17 Mar 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag! It's time to hire and...

UVP 115 The Staff Forgets Their Jobs

10 Mar 2021

Contributed by Lukas

This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss tackle the question “What do you do wh...

UVP 114 When the Boss is Judging Clients

03 Mar 2021

Contributed by Lukas

This week, on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mail bag to answer the questio...

UVP 113 Where Do You Find New Hires?!

24 Feb 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss go to the mailbag: “We are short staff...

UVP 112 There’s a Clique in My Practice… And I’m In It!

17 Feb 2021

Contributed by Lukas

This week, Dr. Andy Roark and Practice Management Goddess Stephanie Goss dive into the mailbag: “There seems to be a gathering "clique" problem on o...

UVP 111 And I Took that Personally

10 Feb 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Practice Management Goddess Stephanie Goss talk about a trend that seems to be on th...

UVP 110: Front Desk as “Other”

03 Feb 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss take a question about how a CSR can bridg...

UVP 109: Asking For A Raise

27 Jan 2021

Contributed by Lukas

When an overworked, underpaid technician writes in to ask how to ask for a raise, Dr. Roark and Stephanie Goss lay down their absolute best advice. I...

UVP 108: The Staff is Turning Against the Clients!

20 Jan 2021

Contributed by Lukas

Clients are carrying a ton of stress these days, and as a group they seem more challenging than ever before. What happens when your staff has had enou...

UVP 107: The Queen Bee Case Thief

13 Jan 2021

Contributed by Lukas

What do you do when one doctor is taking all the lucrative cases and dumping all the headaches on other docs? What do you do when she has made a deal ...

UVP 106: M.I. Bonkers: Is the New Hire Out of Touch… Or Am I?

06 Jan 2021

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, a listener wonders if the brand new technician is completely out of touch with the realities of veterin...

UVP 105: The Team Doesn’t Understand Change is Slow

30 Dec 2020

Contributed by Lukas

This is a classic! What do you do when change needs to happen behind the scenes and your team can’t see it? How do you keep them on board when all t...

UVP 104: 2020: The Year of the Three-Legged Cat

23 Dec 2020

Contributed by Lukas

2020: The Year of the Three-Legged Cat This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss discuss 2020 and what it means...

UVP 103: Five Phrases for a Happier Practice

16 Dec 2020

Contributed by Lukas

Dr. Andy Roark sits down with Dr. Cherie Buisson to talk about one of her articles on DrAndyRoark.com: 5 Little Phrases For A Happier Workplace. You c...

UVP 102: How to Not Take Angry Clients Personally

09 Dec 2020

Contributed by Lukas

Dr. Roark and Stephanie answer a question for you - straight from the mailbag! Hi, can anyone share resources or advice that I can provide for one of...

UVP 101: COVID FOR CHRISTMAS

02 Dec 2020

Contributed by Lukas

Sticking your head in the sand and pretending this winter will be like any other is a mistake. There is a chance you are going to get sick and be out....

UVP 100: When Bad Reviews Come on Sunday

25 Nov 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and practice management goddess Stephanie Goss celebrate 100 episodes by wildly disagree...

UVP 099: Speed Round: Money & Hip Hop

18 Nov 2020

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle not one, not two, but THREE questions from the mail bag. Lin...

UVP 098: Rapid Change Management

10 Nov 2020

Contributed by Lukas

Dr. Roark and Stephanie "Ch-ch-ch-ch-changes" Goss break down how to coach your team through a changing practice in a changing world.... with as few t...

UVP 097: Wellness Plans

04 Nov 2020

Contributed by Lukas

This week on the Uncharted Podcast Dr. Roark, Stephanie Goss, and special guest Bob Richardson, president of VCP dig into the myths about wellness pla...

UVP 096 Making Saturdays in the Clinic Fun

28 Oct 2020

Contributed by Lukas

Dr. Roark and Stephanie have a great question from the mailbag. "Can we make Saturdays in the clinic fun?" Let's get into it! HELPFUL LINKS: www.un...