The Uncharted Veterinary Podcast

295 - Help! I Have A Micromanaging Manager

10 Jul 2024

Contributed by Lukas

This medical director is struggling with a micromanager who is now overstepping on the medicine side of the practice. Dr. Andy Roark and practice mana...

294 - Old Skool Medicine Makes Me Cringe

03 Jul 2024

Contributed by Lukas

A veterinary professional who thought they found their dream clinic is starting to see some old-fashioned medicine that needs to go. In this episode o...

293 - Our Boss Refuses To Hire

26 Jun 2024

Contributed by Lukas

This clinic is struggling with big changes, leading to being short-staffed, and the kicker? The boss simply cannot hire right now. This week on the Un...

292 - Helping Vets Balance Wellbeing & The Practice Needs

19 Jun 2024

Contributed by Lukas

How do we balance supporting the team’s well-being with the demands of running a successful veterinary practice? This week on the Uncharted Podcast,...

291 - Speak The Team Language

12 Jun 2024

Contributed by Lukas

The practice manager at this clinic struggles between business operations and team communication. Dr. Andy Roark and Stephanie Goss address a mailbag ...

290 - My Boss Oversteps Boundaries

05 Jun 2024

Contributed by Lukas

An associate veterinarian who loves their job, is struggling with a practice owner's overbearing management style that pushes the boundaries of work-l...

289 - Do Wellness Plans Make Sense For You

29 May 2024

Contributed by Lukas

Shawna Castillo, Director of Care Plans at Otto, joins us to tackle a critical question from a practice manager struggling with client credit limitati...

288 - Does Anyone Care About The Details

22 May 2024

Contributed by Lukas

A frustrated veterinary practice leader wonders why it seems like the details no longer matter to their team. This week on the Uncharted Veterinary Po...

287 - Doctor Development - New Grad And Established Associate

15 May 2024

Contributed by Lukas

This practice owner aims to develop a plan for both a new, eager graduate and an established associate who is less enthusiastic about development. Dr....

286 - We Need A Call - Out Policy

08 May 2024

Contributed by Lukas

An associate is struggling with their perception that the management team is not holding an otherwise exceptional team member accountable for excessiv...

285 - We Can't Get Clients In

01 May 2024

Contributed by Lukas

Clients are feeling extremely frustrated by not being able to get seen with a sick pet quickly enough for their liking and unfortunately, the front de...

284 - Medical Director Not Managing The Naughty Doctor

24 Apr 2024

Contributed by Lukas

One experienced doctor's toxic behavior is jeopardizing team morale and driving away staff and new graduate veterinarians. In this episode of the Unch...

283 - Why Are They All Leaving? What Am I Doing Wrong?

17 Apr 2024

Contributed by Lukas

This practice has spent a lot of time and energy to work on their culture and the team that is there loves working together, loves their clients and t...

282 - Returning To Work Post Mental Health Suicide Leave

10 Apr 2024

Contributed by Lukas

Content Warning: Mentions of suicide may be triggering to some listeners. What are some key practices in preparing the clinic for a team member return...

281 - Be Efficient, High Quality and Low-Stress?

03 Apr 2024

Contributed by Lukas

This week on the Uncharted Podcast, Stephanie Goss and Dr. Andy Roark dive into another intriguing submission from the mail bag. This time, they tackl...

280 - Work is Good, Still Burned Out

27 Mar 2024

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and veterinary practice management whiz, Stephanie Goss dive into a heartfelt letter from a listene...

279 - Our Manager is Gossiping About The Team

20 Mar 2024

Contributed by Lukas

In this week's episode of The Uncharted Podcast, Dr. Andy Roark and Stephanie Goss dive into a letter from the mailbag. It's from a kennel technician ...

278 - Personal Touch In A Digital World

18 Mar 2024

Contributed by Lukas

In this episode of the Uncharted Podcast, Dr. Andy Roark jumps into a crucial mailbag but this time with special guest Dr. Sarah Wolff. Together they ...

277 - Top 3 Things Practices MUST Be Doing To Keep Clients Coming In The Doors

13 Mar 2024

Contributed by Lukas

This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss invited special guest Bill Schroeder to come discuss something all ...

276 - Managing With A Married Couple

06 Mar 2024

Contributed by Lukas

Dr. Andy Roark and practice management super geek, Stephanie Goss are back with another letter from our mailbag. This time a manager writes in who is ...

275 - Rec Letters That Work

28 Feb 2024

Contributed by Lukas

On this week's episode of the Uncharted Podcast, Dr. Andy Roark and practice management super nerd, Stephanie Goss take on a new kind of mailbag. This...

274 - How Do I Give Them Time Off AND Keep Everyone Happy?

21 Feb 2024

Contributed by Lukas

This week on the podcast, veterinary practice management super nerd Stephanie Goss gets to dive into another mailbag but this time, with RVT and Manag...

273 - When The Vet Won't GO FASTER

14 Feb 2024

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark is joined by veterinary practice management expert, Dr. Amanda Donnelly and together they tackle an...

272 - Does Writing People Up Ruin Team Trust And Culture?

07 Feb 2024

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and practice management wiz, Stephanie Goss, tackle the intricacies of performance improvement plans in the v...

271 - I Can't Handle It Anymore, How Do I Teach Them Self - Awareness

31 Jan 2024

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and former practice administrator and veterinary practice management super nerd Stephanie Goss dive into an e...

UVP - 270 - How The Heck Do I Make Them Feel Appreciated... And Say Thank You !

24 Jan 2024

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and practice management super geek, Stephanie Goss are talking about love. Love languages that is. We receive...

UVP - 269 - Top Tricks For Talking Money With Clients

22 Jan 2024

Contributed by Lukas

In this week's episode, Dr. Andy Roark is joined by Adam Christman and Louise Dunn to discuss their favorite tips for handling financial conversations...

UVP - 268 - We've Got A Narcissist In The Practice- What Do I Do?

17 Jan 2024

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle an email from a member of a hospital leaders...

UVP - 267 - Going From Being Their Friend To Being Their Boss

10 Jan 2024

Contributed by Lukas

This week on the Uncharted Veterinary Podcast, Stephanie Goss and her special guest co-host, Maria Pirita, CVPM dive into a discussion about how to na...

UVP - 266 - How Do I Make Them See Me As a Doctor and Not a Tech?

03 Jan 2024

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and practice manager Stephanie Goss chat about the personal and professional challenges faced by a new veteri...

UVP - 265 - Unplugged 2023 - Did We Do Better Than Last Time?

27 Dec 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management geek Stephanie Goss takes the reins and invites her close friends Tyler Grogan, CVT - Director...

UVP - 264 - 2023- A Year Of Learning

20 Dec 2023

Contributed by Lukas

On this week's episode, Dr. Andy Roark and veterinary practice management nerd Stephanie Goss look back at the past year and talk about some of the th...

UVP - 263 - Leadership Lessons Learned With Special Guest, Dr. Molly McAllister

13 Dec 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and a shining light in vetmed in Dr. Molly McAllist...

UVP-262-Making Sure It's Written Down-How Do We Keep Discipline Consistent Across The Practice(s)?

06 Dec 2023

Contributed by Lukas

Dr. Erica Pounds joins Dr. Andy Roark to answer a question about if, when, and how discipline and disciplinary actions should be systematized across p...

UVP - 261 - There Something In The Water - EVERYONE Is Pregnant!

29 Nov 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Unchart...

UVP - 260 - Hospitality In Veterinary Medicine: It's An Art

22 Nov 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss, is joined by a very special guest co-host. Debbie Boone, CVPM join...

UVP - 259 - Do We Actually Know What Burn Out Is?

15 Nov 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr Andy Roark and practice management super geek, Stephanie Goss, tackle another awesome submission to the Unchart...

UVP - 258 - Help- Am I Witnessing A Mutiny?

08 Nov 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek, Stephanie Goss, are in our mailbag to tackle a question from an assoc...

UVP - 257 - Can Financial Discussions Impact Veterinary Professionals' Well-being?

06 Nov 2023

Contributed by Lukas

This week on our bonus episode of the Uncharted Podcast, practice management nerd Stephanie Goss is joined by special guest, Dr. Phil Richmond. When S...

UVP - 256 - How Do You Stop Oversharing?

01 Nov 2023

Contributed by Lukas

UVP - 256 - How Do You Stop Oversharing? by Uncharted Veterinary Community

UVP - 255 - I'll Admit It - Some Animals Make Me Nervous! With Guest Co - Host Amanda Schwarzwalder

25 Oct 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by special guest, Amanda Schwarzwalder, CVPM, RVT, KPA CTP, VTS ...

UVP - 254 - If You And I Hang Out, Does Everyone Have To Be Invited?

18 Oct 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in our mailbag to tackle a question from a practice...

UVP - 253 - Why Do We Struggle So Much With Failure?

11 Oct 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving in and grabbing another email from our mailb...

UVP - 252 - We Are TOO Big To Not Have A Manager, Right?

04 Oct 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are talking through an interesting challenge that a vet...

UVP - 251 - Burnout Is Real - True Stories Of Leadership With Phil Richmond

27 Sep 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management geek Stephanie Goss invited Dr. Phil Richmond back to the podcast to tackle a personal perspec...

UVP - 250 - I Should Switch From Salary To Pro - Sal, Right?

20 Sep 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are back and taking a fantastic email from our mailbag....

UVP - 249 - Can You Clone Yourself As a Manager?

13 Sep 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management geek Stephanie Goss has invited her friend and coworker from Uncharted, Maria "The World is a ...

UVP - 248 - Numbers Vs. Culture - Does It Have To Be War?

06 Sep 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag questi...

UVP - 247 - HoF #218: Performance Reviews That Don't Suck

30 Aug 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received ...

UVP - 246 - I’m Afraid I Suck As A Manager… And I Want To Go Back To The Floor

23 Aug 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation after reading a mailbag questi...

UVP - 245 - Lead To Thrive - The Science Of Crafting A Positive Workplace With Josh Vaisman

16 Aug 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice management geek Stephanie Goss is joined by a very special guest, former practice manager and author of t...

UVP - 244 - Discounting For Friends And Family - Will It Piss The Team Off?

09 Aug 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are dive into a mail bag question from a new practice o...

UVP - 243 - How Can I Scale My Practice If I Can't Add DVMs?

02 Aug 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are deep in conversation that was inspired by a recent ...

UVP - 242 - When Is Burned Out TOO Burned Out To Continue Working?

26 Jul 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are diving back into the mailbag to tackle an email fro...

UVP - 241 - Lessons Learned From Leadership - Part Two

19 Jul 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are picking up where we left off after last week. If yo...

UVP - 240 - Lessons Learned From Leadership - Part One

12 Jul 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are changing it up big time today. Stephanie recently w...

UVP - 239 - I Can't Afford To Give Them All Raises

05 Jul 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practic...

UVP - 238 - How Do We Speak Their Language - The Next Gen Of Pet Owners

28 Jun 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practic...

UVP - 237 - Fear In Veterinary Medicine

21 Jun 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are taking a recent topic they were discussing with a c...

UVP - 236 - A Case For (and Against) Saturdays

14 Jun 2023

Contributed by Lukas

Leslie Mamalis, Senior Consultant at Summit Veterinary Advisors, joins Dr. Andy Roark to walk through how she advises veterinary clinic owners or lead...

UVP - 235 - Are We Still Doing Non - Competes?

07 Jun 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag with a question that might just ligh...

UVP - 234 - When Non - Veterinarians Disagree With Veterinarians On Medicine

31 May 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from a practic...

UVP - 233 - Vet Vs. Wellness Plans

24 May 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to take on a question from an associ...

UVP - 232 - Hall Of Fame- Letting Go Of The "I'm Giving My Notice Guilt" (original Episode #145)

17 May 2023

Contributed by Lukas

This week on the podcast, Dr. Roark and Stephanie tackle a topic from the mailbag. Dr. Fed Up writes in and asks for help with letting go of their gui...

UVP - 231 - How AI Can Grow Your Veterinary Practice

11 May 2023

Contributed by Lukas

Veterinary marketer Brandon Breshears joins Dr. Andy Roark to discuss how AI can be put to work in growing veterinary practices. He talks about the he...

UVP - 230 - The Future Of Financing Pet Healthcare

08 May 2023

Contributed by Lukas

Jonathan Wainberg joins Dr. Andy Roark to discuss how lending and insurance will play a role in pet owners affording veterinary care in the coming yea...

UVP - 229 - They HAVE To Be Talking Behind My Back, Right?

03 May 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management geek Stephanie Goss are in the mailbag to tackle a question about what to d...

UVP - 228 - We Paid For EVERYTHING And Then They Resigned

26 Apr 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice management nerd Stephanie Goss are in the mailbag to tackle a question about what to d...

UVP - 227 - Why Are The Client Money Conversations SO Hard For The Team?

19 Apr 2023

Contributed by Lukas

This week on the Uncharted Podcast, Stephanie Goss is flying without Andy but she invited a friend to join in a very special conversation. Certified V...

UVP - 226 - My CSR Is Giving Out TOO Much Medical Info

12 Apr 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into a conversation about some worries that a practice man...

UVP - 225 - When You Hire Within, They Can't ALL Get The Job

05 Apr 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are in the mailbag to tackle a question about what to do when y...

UVP - 224 - Will Pet Insurance Be Like Health Insurance (i.e. Broken)?

29 Mar 2023

Contributed by Lukas

Alison Lambert joins Dr. Andy Roark to discuss what can be learned about pet insurance in the United States from pet insurance in the UK and Australia...

UVP - 223 - Is It Venting, Decompressing Or Gossiping?

22 Mar 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question from the mailbag being asked by one pr...

UVP - 222 - Airpods And True Crime At Work?

15 Mar 2023

Contributed by Lukas

UVP - 222 - Airpods And True Crime At Work? by Uncharted Veterinary Community

UVP - 221 - Conflicting Team Members Who Won't Talk To Each Other

08 Mar 2023

Contributed by Lukas

UVP - 221 - Conflicting Team Members Who Won't Talk To Each Other by Uncharted Veterinary Community

UVP - 220 - I'm Drowning In Lengthy Patient Records

01 Mar 2023

Contributed by Lukas

UVP - 220 - I'm Drowning In Lengthy Patient Records by Uncharted Veterinary Community

UVP - 219 - Our Practice Leader Is Driving People Away!

22 Feb 2023

Contributed by Lukas

UVP - 219 - Our Practice Leader Is Driving People Away! by Uncharted Veterinary Community

UVP - 218 - Employee Reviews

15 Feb 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question you asked in the mailbag! We received ...

UVP - 217 - I Have The Most Highly Paid Staff And I Am Proud Of It

09 Feb 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a conversation they recently had with a col...

UVP - 216 - This Clinic Is ALL Drama

01 Feb 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a mailbag letter from a colleague who joine...

UVP - 215 - Beyond Pizza And Coffee How Do You Show Appreciation

25 Jan 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a mailbag question from someone wondering how we...

UVP - 214 - The Economics and Emotions of Workplace Culture

18 Jan 2023

Contributed by Lukas

Scott Burton MBA, CVPM joins Dr. Andy Roark to discuss the economics and emotions of workplace culture. They talk about the impact of culture on veter...

UVP - 213 - Coaching Spicy Tenured Team Members

11 Jan 2023

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and special guest practice manager Maria Pirita break down the problem of what to do when one of yo...

UVP - 212 - They Admitted Using Drugs... Now What Do I Do?

04 Jan 2023

Contributed by Lukas

This week on the Uncharted Podcast, practice manager Stephanie Goss is joined by her dear friend, Dr. Phil Richmond. Phil is the Chief Medical & T...

UVP - 211 - (HOF)The Team Is Mad I Won't Cover Staff Shortages

28 Dec 2022

Contributed by Lukas

Hall of fame episode. Originally aired as UVP 168. This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recent...

UVP - 210 - When A Great Tech Calls Out ALL. THE. TIME.

21 Dec 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are talking through a question that Stephanie admits she could ...

UVP - 209 - Deteriorating Doctor

14 Dec 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are working on a challenge question from the mailbag. A veterin...

UVP - 208 - What Do We Do When Accidents Happen?

07 Dec 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling some serious questions that Stephanie lumped toget...

UVP - 207 - Playing Nice With Your Competition - What's The Point?

30 Nov 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are tackling a question Andy was asked about working together w...

UVP - 206 - Managing A Neurodiverse Clinic Doctor

23 Nov 2022

Contributed by Lukas

Dr. Amanda Doran joins Dr. Andy Roark to discuss managing (and being) a neurodiverse doctor. Very little of the conversation is specific to veterinari...

UVP - 205 - Overwhelmed And Won't Give Up - Part 2

16 Nov 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are picking up where they left off last week! That's right, thi...

UVP - 204 - Overwhelmed And Won't Give Up! (Pt. 1)

09 Nov 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to make history. That's right, we go...

UVP - 203 - Unforgiving Doctor Is Ticking Off The Staff

02 Nov 2022

Contributed by Lukas

Bret Canfield joins Dr. Andy Roark to take a MEATY question from the mailbag. When you have a doctor who came from a toxic clinic and now has serious ...

UVP - 202 - Consequences When A Client Behaves Badly

26 Oct 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss jump back into the mailbag to discuss a letter from a veterinar...

UVP - 201 - COS Crossover Leaders Should NOT Eat Last

24 Oct 2022

Contributed by Lukas

Dr. Michael Miller joins the podcast to talk about the downside of leaders eating last. He and Dr. Andy Roark discuss what happens when servant leader...

UVP - 200 - Lessons Learned At Uncharted

19 Oct 2022

Contributed by Lukas

This week on the podcast, Dr. Andy Roark and Stephanie "Celebrate Good Times" Goss are having a party with y'all. That's right, we are celebrating our...

UVP - 199 - Who Should Take The Medical History

12 Oct 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss relish in living in the shades of gray. We received a mailbag l...

UVP - 198 - Should I Report My Practice To The State Board?

05 Oct 2022

Contributed by Lukas

When is a leadership practice or decision SO bad that you need to go to the state veterinary board? That's the question being asked today in our mailb...

UVP - 197 - They Hired A B*tch So Now What Do We Do?

28 Sep 2022

Contributed by Lukas

This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss dive into the mail bag and come out with a wonderful question f...

UVP - 196 - Do You Want To Be A Doctor AND A Tech? Can I Change This Practice?

21 Sep 2022

Contributed by Lukas

Can you lead people to water and make them drink? This week's episode starts out with a mailbag question where the writer already has part of their an...