The Uncharted Veterinary Podcast
Episodes
391 - Veterinarian with 100 Excuses
25 Mar 2026
Contributed by Lukas
An associate veterinarian who always has an explanation, a reason, or someone else to point to when things go wrong can quietly erode team trust, frus...
390 - Is CVPM Worth It?
18 Mar 2026
Contributed by Lukas
Ron Sosa, CVPM and Executive Director of Uncharted Veterinary Conference, joins Maria Pirita to tackle the question every practice manager secretly wo...
389 - They Think I’m Useless Because I Don’t Draw Blood
11 Mar 2026
Contributed by Lukas
Can you be an effective practice manager of a veterinary hospital if you never scrub out? In this episode, Dr. Andy Roark and Maria Pirita, CVPM respo...
388 - Stepping Down Without Stepping Backward
04 Mar 2026
Contributed by Lukas
Veterinary leadership burnout can leave even the most dedicated practice managers wondering if life would be easier back at the front desk, free from ...
387 - Corporate is Changing the Clinic Schedule
25 Feb 2026
Contributed by Lukas
Dr. Andy Roark and Maria Pirita, CVPM, tackle one of the most emotionally charged realities in veterinary medicine, when corporate leadership changes ...
386 - Former Vet is Poaching Staff!
18 Feb 2026
Contributed by Lukas
A former associate leaves your veterinary practice, opens their own clinic, and now your team members are getting recruited, leaving you worried about...
385 - When Veterinary Leaders Become the Shock Absorbers
11 Feb 2026
Contributed by Lukas
What happens when the people meant to lead and support the team slowly become the emotional shock absorbers for the entire hospital? In clinics everyw...
384 - Help! My Clinic Has the Winter Blues
04 Feb 2026
Contributed by Lukas
The veterinary clinic winter blues are real, and many practice leaders quietly struggle when team morale dips even though nothing seems obviously wron...
383 - When the Side Hustle Spills into the Clinic
28 Jan 2026
Contributed by Lukas
What happens when a team member’s side hustle starts spilling into your clinic? In this episode, Dr. Andy Roark and Stephanie Goss unpack a real sce...
382 - My Clinic's Visits Are Dropping...But We're Still Swamped
21 Jan 2026
Contributed by Lukas
Veterinary visits are dropping, the schedule has open slots, and yet your team still feels completely swamped. In this episode of the Uncharted Veteri...
381 - My Team is Quiet Quitting
14 Jan 2026
Contributed by Lukas
Your team is showing up, doing the job, and following the rules, but the energy is gone, the spark is missing, and it feels like everyone is just cloc...
380 - To Buy, to Start, or to Stay - Is Practice Ownership Possible?
07 Jan 2026
Contributed by Lukas
Feeling like practice ownership might have passed you by, even after years of hard work, paid-down debt, and careful planning? In this episode, Dr. An...
379 - HOF: Training Initiative Into the Team
31 Dec 2025
Contributed by Lukas
When your team won’t move unless someone tells them exactly what to do, leadership starts to feel exhausting fast. We’re wrapping up the year by r...
378 - Gifts Under the Tree!
24 Dec 2025
Contributed by Lukas
Veterinary leadership can feel heavy during the holidays. Between emotional cases, personal transitions, and the pressure to finish the year strong, m...
377 - Is My Front Desk Making Clients Angrier?
17 Dec 2025
Contributed by Lukas
When a front desk team member escalates client tension instead of calming it, the entire clinic feels the ripple effect. In this episode, we tackle a ...
376 - Down With The Practice Manager!
10 Dec 2025
Contributed by Lukas
A longtime veterinary technician feels trapped under an inexperienced new manager, and the entire team is slipping into frustration and burnout as lea...
375 - Help My Clinic With These Growing Pains
03 Dec 2025
Contributed by Lukas
When your veterinary clinic starts growing faster than your systems can handle, it can feel like you’re constantly putting out fires instead of lead...
374 - When Are Credentials Worth It?
26 Nov 2025
Contributed by Lukas
Veterinary professionals often pour time, money, and energy into certifications that don’t always deliver the results they expect. In this episode, ...
373 - The Trouble With Friend Groups
19 Nov 2025
Contributed by Lukas
What happens when friendships in your veterinary clinic start to blur the line between connection and cliques? In this episode of The Uncharted Veteri...
372 - My Team Loves CE but Hates Implementation
12 Nov 2025
Contributed by Lukas
Your team comes back from CE full of ideas, energy, and handouts. Two weeks later, it is as if none of it ever happened. Sound familiar? In this episo...
371 - Strong Client Relationships Using Smart Automations
10 Nov 2025
Contributed by Lukas
Veterinary client communication is at a crossroads. Teams everywhere are feeling the strain of constant calls, texts, and emails from clients who expe...
370 - Does This Feedback Seem Petty?
05 Nov 2025
Contributed by Lukas
What do you do when the veterinary feedback you’re getting feels personal, unfair, or downright mean? In this episode, Dr. Andy Roark and Stephanie ...
369 - Uncharted Adventures - Halloween Special
29 Oct 2025
Contributed by Lukas
What happens when you mix Halloween, dice, and a veterinary leadership team? You get one of the most entertaining and insightful episodes of The Uncha...
368 - How Do I Explain The Need for New Clients in My Busy Practice?
22 Oct 2025
Contributed by Lukas
If your veterinary team is exhausted, overbooked, and asking why you are still taking on new clients, this episode is for you. In this conversation, D...
368 - How Do I Explain The Need for New Clients in My Busy Practice?
22 Oct 2025
Contributed by Lukas
If your veterinary team is exhausted, overbooked, and asking why you are still taking on new clients, this episode is for you. In this conversation, D...
367 - Should we even BE on social media?
15 Oct 2025
Contributed by Lukas
If you’ve ever felt overwhelmed by negativity in Facebook groups or struggled with whether you should even engage on veterinary social media, this e...
366 - Do I Have a "Money Hungry Vet"?
08 Oct 2025
Contributed by Lukas
When your top-producing veterinarian starts squeezing in extra appointments, turning in higher invoices, and choosing more expensive medications, it c...
365 - Our "Rich" Clients are Declining Services
01 Oct 2025
Contributed by Lukas
When wealthy pet owners happily spend on designer collars and gourmet treats but refuse essential veterinary care, the frustration for veterinary team...
364 - Leveraging At-Home Laser Therapy
29 Sep 2025
Contributed by Lukas
Ever had a case where the client was all in on helping their pet feel better, but regular in-clinic treatments just weren’t practical? Maybe it was ...
363 - Help! My Associate Vet is Bullying The New Grads
24 Sep 2025
Contributed by Lukas
When a new graduate veterinarian joins your team, they bring fresh energy, curiosity, and hope for the future. But what happens when an experienced as...
362 - Surprise! Your Practice Just Got Sold
22 Sep 2025
Contributed by Lukas
When your clinic goes through a veterinary practice sale, it can feel like the ground shifts overnight. Associates wonder what their future looks like...
361 - Always Cleaning When We Need Her
17 Sep 2025
Contributed by Lukas
When your clinic hits chaos, nothing hurts morale faster than a disappearing team member who slips away from the treatment floor when they are needed ...
360 - When Picking Up The Slack Breeds Resentment
10 Sep 2025
Contributed by Lukas
When you’re the one constantly picking up the slack in your practice, frustration can quickly turn into resentment. In this episode of the Uncharted...
359 - Onboarding an Acquired Hospital
03 Sep 2025
Contributed by Lukas
Are you struggling to bring doctors on board after a hospital acquisition? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Ste...
358 - Harnessing Technology and Leadership in the Modern Veterinary Practice
01 Sep 2025
Contributed by Lukas
Veterinary medicine is evolving faster than ever, and many leaders are struggling with the same challenge: how do you guide your team, embrace technol...
358 - Harnessing Technology and Leadership in the Modern Veterinary Practice
01 Sep 2025
Contributed by Lukas
Veterinary medicine is evolving faster than ever, and many leaders are struggling with the same challenge: how do you guide your team, embrace technol...
357 - Better Veterinary Handoffs, Stop the Confusion
27 Aug 2025
Contributed by Lukas
When hospitalized patients don’t have clear veterinary handoffs, treatments get delayed, communication breaks down, and teams end up frustrated. In ...
356 - Coach My Awful Leader or Find My Exit?
20 Aug 2025
Contributed by Lukas
When you’re stuck working under a difficult veterinary leader, it can feel like the practice culture is unraveling and your team’s future is on th...
355 - Fixing "Sink or Swim" Culture
13 Aug 2025
Contributed by Lukas
When veterinary clinics run on a sink or swim culture, new hires are tossed into the job after just a few days of shadowing and expected to keep pace ...
354 - Can I Offer Child Day Care as An Employee Benefit?
06 Aug 2025
Contributed by Lukas
When veterinary professionals can’t afford to work because childcare costs rival their paycheck, the entire clinic feels the impact. This episode ta...
353 - Vets Don't Agree on Animal Neglect Case
30 Jul 2025
Contributed by Lukas
When it comes to animal neglect in veterinary practice, there are rarely black-and-white answers. In this episode of the Uncharted Veterinary Podcast...
352 - Coaching a Slow Vet Tech To Keep Up
23 Jul 2025
Contributed by Lukas
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle a tough question from a practice leader: Can you coach ...
351 - AI Makes Me Nervous
16 Jul 2025
Contributed by Lukas
Is AI in veterinary practice making your clinic smarter, or setting you up for trouble? Dr. Andy Roark and Maria Pirita, CVPM, tackle an associate vet...
350 - HOF - Can You Maximize Efficiency And Provide High Quality, Low-Stress Care?
09 Jul 2025
Contributed by Lukas
Starting a new veterinary practice is an exciting and rare opportunity to build something truly your own. In this Hall of Fame episode of the Uncharte...
350 - HOF - Can You Maximize Efficiency And Provide High Quality, Low-Stress Care?
09 Jul 2025
Contributed by Lukas
Starting a new veterinary practice is an exciting and rare opportunity to build something truly your own. In this Hall of Fame episode of the Uncharte...
349 - Training Your CSR To Handle Price Shoppers
02 Jul 2025
Contributed by Lukas
When you're running a veterinary practice, especially a mobile or specialty service, one challenge is almost guaranteed to show up at your front desk:...
348 - Supporting a Lead Tech Who Won’t Ask for Help
25 Jun 2025
Contributed by Lukas
What do you do when a lead technician is silently drowning, and no matter how many times you offer help, they won’t take your hand? In this episode ...
347 - Leadership Failed Me
18 Jun 2025
Contributed by Lukas
What do you do when you're promoted, unsupported, and then demoted? That’s the raw question tackled by Dr. Andy Roark and Stephanie Goss in this epi...
346 - Help! My Practice Manager is Not Medically Trained
11 Jun 2025
Contributed by Lukas
Veterinary clinics are evolving and so are the people leading them. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Piri...
345 - When The Team Goes Rogue
04 Jun 2025
Contributed by Lukas
What do you do when your team is great on paper, skilled, kind, even gets along well, but when things get busy, the plan collapses and everyone starts...
344 - Veterinary Leadership Through Fresh Eyes
28 May 2025
Contributed by Lukas
Dr. Andy Roark sits down with Anthony Pierlioni, VP of the Turtle Room and Manager of Training & Facilitation at VCA, to talk about his book, Vet...
343 - My Boss is the Practice Bully
21 May 2025
Contributed by Lukas
Is your boss the reason morale is low and turnover is high? In this episode of the Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Go...
342 - Management Wants to Silence Us
14 May 2025
Contributed by Lukas
In this episode Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss respond to a mailbag letter about a sensitive workplace issue: managem...
341 - Scaling Your Practice Without Sacrificing Culture
07 May 2025
Contributed by Lukas
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Roy Jain, Chief Operating Officer of Blue River Pet Care, to explor...
340 - When We Can't Pay for Tech School
30 Apr 2025
Contributed by Lukas
In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Maria Pirita unpack a tricky, heartfelt mailbag letter from a practice manager...
339 - Technician Schedule Drama
23 Apr 2025
Contributed by Lukas
What do you do when your veterinary technician schedule falls apart only weeks into opening your dream clinic? In this episode of the Uncharted Veteri...
338 - Training Initiative Into The Team
16 Apr 2025
Contributed by Lukas
Veterinary leaders often find themselves stuck in a frustrating loop: despite good staffing, experienced employees, and decent workflows, the team sim...
337 - Spectrum of Care and Mentorship in Vet Med
09 Apr 2025
Contributed by Lukas
In this crossover episode of the Cone of Shame Veterinary Podcast and Uncharted Veterinary Podcast, Dr. Andy Roark sits down with Dr. Kate Boatright t...
336 - Coaching Through Insecurity
02 Apr 2025
Contributed by Lukas
Coaching through insecurity is one of the most challenging aspects of veterinary leadership. When a team member struggles with confidence, frustration...
335 - Giving In to the High Maintenance Client
26 Mar 2025
Contributed by Lukas
Some clients require extra attention, but where do you draw the line? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephani...
334 - Medical Quality is Sliding Down
19 Mar 2025
Contributed by Lukas
Veterinary professionals strive to provide the highest quality care for their patients, but maintaining that standard can be challenging, especially i...
333 - People Over Profits? Let’s Talk Metrics
12 Mar 2025
Contributed by Lukas
When it comes to veterinary leadership, it’s easy to get lost in the numbers—production, revenue, and efficiency metrics often take center stage. ...
332 - Seeing Strengths Not Just Weaknesses
05 Mar 2025
Contributed by Lukas
Ever feel like your veterinary team is stuck in a cycle of nitpicking negativity? You’re not alone. In this episode of the Uncharted Veterinary Podc...
331 - Should I Become a Minority Owner?
26 Feb 2025
Contributed by Lukas
An associate DVM has the chance to buy 40% of their practice, but with a husband-and-wife ownership team, leadership struggles, and a toxic team dynam...
330 - Can You Sell Your Practice and Keep Your Legacy?
24 Feb 2025
Contributed by Lukas
Selling a veterinary practice is a huge decision—one that comes with financial, emotional, and cultural implications. For many veterinarians, their ...
329 - Practice Manager vs Practice Bully
19 Feb 2025
Contributed by Lukas
Workplace bullying is an all-too-common issue in veterinary medicine. Whether it's a toxic team member or an unsupportive leadership structure, dealin...
328 - Team Doesn't Like That It's a Business
12 Feb 2025
Contributed by Lukas
In this episode of The Uncharted Veterinary Podcast, hosts Dr. Andy Roark and Stephanie Goss dive into a common challenge faced by veterinary leaders:...
327 - How I Cut 8 Minutes Off Every Visit
10 Feb 2025
Contributed by Lukas
Dr. Kerri Anderson, owner of Fillmore Animal Hospital in California, joins Dr. Andy Roark on the Uncharted Podcast to share how AI scribes revolutioni...
326 - Stop Being Afraid To Let Them Fail
05 Feb 2025
Contributed by Lukas
Failure is often feared, especially in high-stakes environments like veterinary medicine. But what if embracing failure could be the key to developing...
325 - Appreciation Programs Not Appreciated
29 Jan 2025
Contributed by Lukas
Struggling with team recognition? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a complex yet common challenge in...
324 - Practice Owner Scoffs At Wage Increases
22 Jan 2025
Contributed by Lukas
In veterinary practices, wage conversations are often challenging but crucial to retaining staff and maintaining a healthy work environment. In this e...
323 - Team Fun Gone Wrong
15 Jan 2025
Contributed by Lukas
Veterinary teams thrive on collaboration, creativity, and problem-solving. But what happens when enthusiasm for a team project meets unexpected concer...
322 - Inventory Management Scares Me
08 Jan 2025
Contributed by Lukas
This week on the Uncharted Podcast, Stephanie Goss is joined by the incredible Nicole Clausen—spreadsheet enthusiast, inventory guru, and all-around...
321 - 2025: A Look Ahead
01 Jan 2025
Contributed by Lukas
Ever wonder what the best way to kick off the New Year at your veterinary clinic? Stephanie Goss and Dr. Andy Roark start off 2025 with an inspiring N...
320 - Gifts Under the Tree!
25 Dec 2024
Contributed by Lukas
Dr. Andy Roark, Stephanie Goss and Maria Pirita share nuggets of wisdom as gifts for this veterinary season. In this episode of the Uncharted Veterina...
319 - Checking In Without Getting Sucked In
18 Dec 2024
Contributed by Lukas
Is it possible to balance veterinary medicine and a life outside of work? In this episode of the Uncharted Podcast, Dr. Stephanie Goss and Dr. Lauren ...
318 - How Did You Get From Tech to Manager?
11 Dec 2024
Contributed by Lukas
We've got a new office manager who's wondering, what education do I need now that I'm here? Veterinary medicine is a field of lifelong learning, and c...
317 - What Do We Do When We Are TOO Slow?
04 Dec 2024
Contributed by Lukas
How do you get your team excited for the mundane, downtime tasks? In this episode of the Uncharted Podcast, Dr. Andy Roark and Stephanie Goss tackle a...
316 - Is the Chaos of Practice Ownership Just Part of the Job?
27 Nov 2024
Contributed by Lukas
Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary P...
316 - Is the Chaos of Practice Ownership Just Part of the Job?
27 Nov 2024
Contributed by Lukas
Do you feel overwhelmed by the challenges of running a successful veterinary practice? You're not alone. In this episode of the Uncharted Veterinary P...
315 - The New Hire Hurricane Just Hit
20 Nov 2024
Contributed by Lukas
Uh-oh, that new hire that seemed like a dream on paper turned out to be a bit of a nightmare in person! This week on the Uncharted Veterinary Podcast,...
314 - Is Selling To Corporate My Only Option
13 Nov 2024
Contributed by Lukas
Stephanie Goss and Bret Halishak discuss the challenges and opportunities for solo veterinary practice owners in an increasingly consolidated industry...
313 - When Asking 'Do You Want To Go Home ' Hurts More Than It Helps
06 Nov 2024
Contributed by Lukas
When the clinic schedule looks light, should the practice owner send techs home to save costs—even if it means stretching the remaining team thin? I...
312 - My Practice Owner Spends Too Much Money
30 Oct 2024
Contributed by Lukas
Ever felt caught in the middle when it comes to practice finances? A practice manager wrote in, sharing their frustration with an owner who regularly ...
311 - Do I Want To Know Why They Are Calling Out
23 Oct 2024
Contributed by Lukas
A practice manager struggles with managing a PTO policy that leads to team members overusing their time off early in the year. In this episode of the ...
310 - Getting Team Buy - In To Change (A Pet HealthZone® Case Study)
21 Oct 2024
Contributed by Lukas
Change can be scary to vet teams and getting their buy-in takes great skill. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark is jo...
309 - Can RVTs And VPAs Coexist
16 Oct 2024
Contributed by Lukas
Should veterinary medicine introduce a mid-level practitioner role? With the landscape of veterinary care changing, there's a proposal in Colorado to ...
308 - Can They Do Homework On The Clock?
09 Oct 2024
Contributed by Lukas
A medical director is having trouble navigating the balance between supporting paraprofessional staff in tech school and ensuring they have the necess...
307 - Training On 'Emotional Intelligence' Is The WRONG Way To Fix Your Client Service Problem
02 Oct 2024
Contributed by Lukas
A Practice Manager is struggling with younger team members' reactions to client disagreements. The leader is frustrated with the team’s hypersensiti...
306 - I Hate That The Team Bashes Clients!
25 Sep 2024
Contributed by Lukas
In this episode, Dr. Andy Roark and Stephanie Goss tackle a mailbag question from a technician struggling with negativity in their clinic, where team ...
305 - Frustrated With Taking Breaks.. And Not Taking Breaks
18 Sep 2024
Contributed by Lukas
A practice manager is frustrated by team members delaying lunches and taking disruptive trips to the breakroom, which leaves the afternoon understaffe...
304 - How Do I Teach Accountability
11 Sep 2024
Contributed by Lukas
A manager with fantastic team leads—dedicated, hardworking, and aligned with the clinic’s mission—struggles to help these leads transition from ...
303 - Schedule Freaks The Team Out
04 Sep 2024
Contributed by Lukas
How do you manage staff anxiety about the upcoming schedule without turning away clients and compromising care? In this episode of the Uncharted Veter...
302 - Outdated Or Just Respectful Navigating Job - Hopping And Text Resignations
28 Aug 2024
Contributed by Lukas
Are traditional expectations around resignations and job stability becoming outdated? A practice owner shares their concerns about the increasing tren...
301 - Out Of Compassion For Clients
21 Aug 2024
Contributed by Lukas
This practice owner is seeking guidance on how to help their team become more empathetic and flexible with clients who may not immediately agree with ...
300 - We Want Them To Love Their Jobs, Is That Too Much To Ask
14 Aug 2024
Contributed by Lukas
A young practice manager is struggling to maintain the momentum and enthusiasm of a high-quality team that, after an initial burst of energy, has star...
299 - When Layoffs Hit Hard With Rebecca Rose
07 Aug 2024
Contributed by Lukas
This Practice Manager, like many, is not looking forward to letting someone at their practice go but what makes this particularly challenging is that ...
298 - Managing A Perfectionist
31 Jul 2024
Contributed by Lukas
This manager faces challenges with constant corrections from a perfectionist team member, causing tension within the team. Dr. Andy Roark and Stephani...
297 - Assoc. Didn't Do Anything Wrong
24 Jul 2024
Contributed by Lukas
A practice owner is struggling how to communicate taking responsibility even when they didn't do anything wrong. In this episode of the Uncharted Vete...
296 - Transitioning From Peer to Leader
17 Jul 2024
Contributed by Lukas
A veterinary professional who recently stepped into the role of tech team lead is facing the challenge of earning their team's trust while aligning wi...