Let's Talk Loyalty
Episodes
#470: Diving into the World of Caffè Nero's Loyalty Program
12 Dec 2023
Contributed by Lukas
This episode focuses on Caffè Nero's loyalty programme, featuring insights from James Flett, the Marketing Director for Caffè Nero.James has worked ...
#469: HEMA's Heritage and Values Drive Customer Loyalty : (Short Summary Show)
12 Dec 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty, Tom Peace reviews the original podcast where Paula was joined by Karlijn Van Den B...
#468: The North Face - Driving Loyalty for the World's Premier Exploration Company
06 Dec 2023
Contributed by Lukas
Today’s episode is available both in audio format, as Let's Talk Loyalty and also in video format on www.Loyalty.TV.This episode is perfect for thos...
#467:Virgin Active launches Virgin Active Rewards in its move to a Social Wellness Brand
05 Dec 2023
Contributed by Lukas
Dean Kowarski, Global CEO of Virgin Active, shares incredible insights in today’s Let’s Talk Loyalty show. This podcast is a real maste...
#466 : Investigating the Pro Premier Rewards Program by Floor & Decor (Short Summary Show)
04 Dec 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Matt Goldberg ...
#465: The Ford Motor Company Celebrates 120 Years of Loyal Customers!
29 Nov 2023
Contributed by Lukas
This episode is also available in video format on www.Loyalty TV. Today's episode is the first time we are featuring an automotive brand as our guest,...
#464: Driving Relevant Rewards in the Global Travel Loyalty Market with Valuedynamx
28 Nov 2023
Contributed by Lukas
Today’s episode features our friends in ValueDynamx, a platform designed to make loyalty programs more relevant to customers by offering curated off...
#463: "Sleep Number" Leverages Loyalty to Drive Advocacy (Short Summary Show)
27 Nov 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Lisa Erickson, formally ...
#462: Loyalty in the Philippines - Telecom Giant Shares its Globe Rewards Successes
22 Nov 2023
Contributed by Lukas
Today’s episode is available as audio as well as video on Loyalty TV. This episode features loyalty in the telecommunications sector. Our guest, Jer...
#461:Understanding Loyalty in Europe - Getting to know the Greek Market and the OPAP Loyalty Programmes
21 Nov 2023
Contributed by Lukas
This episode focuses on the loyalty market in Greece and the OPAP loyalty programmes, featuring expert insights from Spyros Doukas.Spyros le...
#460:New Models Driving Loyalty: Sharing Data, Ownership & Renting Fashion (Short Summary Show)
20 Nov 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Simon Rowles Managing Di...
#459: United Airline's "Mileage Plus" - Luc Bondar Shares Loyalty Learnings and Success.
16 Nov 2023
Contributed by Lukas
Today’s episode is available in both audio and also video format on www.Loyalty TV.United is now the largest airline in the world as measured by ava...
#458: IAG Loyalty shares Strategy, Innovation and Insights
14 Nov 2023
Contributed by Lukas
This interview with two senior executives at IAG Loyalty is a must listen for all loyalty professionals. Rob McDonald, Chief Comm...
#457: Understanding the Innovative Bilt Rewards Program (Short Summary Show)
13 Nov 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Dave Canty from Bilt Rew...
#456: Casey's Digital Transformation (and Pizza's) Driving Customer Loyalty and Retail Success
09 Nov 2023
Contributed by Lukas
This episode is also available in video format on www.Loyalty TV. Today's episode features a loyal listener and friend of the show, Mike Templeton, He...
#455: Kik Textiles - Winner of the 2023 “Best Loyalty Launch” Award at the International Loyalty Awards in London.
07 Nov 2023
Contributed by Lukas
Today we showcase another award-winning loyalty program – this time in Europe. Kik Textiles is a huge European retail chain, employing more than 26,...
#454: Understanding Web 3.0, Crypto-currencies, Metaverse and NFT's (Short Summary Show)
07 Nov 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Stuart Evans, ...
#453: Loyalty Methods - A Unique Approach Powering Iconic Brands
02 Nov 2023
Contributed by Lukas
This episode of "Let's Talk Loyalty" is also available in video format on www.Loyalty.TVLoyalty Methods is the platform powering some iconic loyalty p...
#452: The 7 Essential Components for Cultivating Customer Loyalty Marigold
31 Oct 2023
Contributed by Lukas
Creating customer loyalty is both an art and a science, and the best brands invest in expert advice as well as the best technology. In today's in...
#451: Investigating Airline Loyalty Programs (Short Summary Show)
30 Oct 2023
Contributed by Lukas
Today, “Let’s Talk Loyalty” meets airline industry thought-leader Mark Ross-Smith, CEO at Loyalty Status Co. Listen in to hear Tom&nb...
#450: REI - (Recreational Equipment Incorporated) - Showcases the Principles Creating Customer Loyalty as a Co-Operative
25 Oct 2023
Contributed by Lukas
This episode of "Let's Talk Loyalty" is also available in video format on www.Loyalty TV. Today's guest joins from a unique and inspirational brand wh...
#449: Celebrating Phaedon - ICF Next's new Brand Identity
24 Oct 2023
Contributed by Lukas
Today’s episode is all about Phaedon - a name you might not have yet heard, but it’s one that you’re going to be hearing a lot in the future for...
#448: Investigating Railway Loyalty Innovation (Short Summary Show)
24 Oct 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Javier Marin Martino...
#447: The Asia Pacific Loyalty Awards
18 Oct 2023
Contributed by Lukas
This episode is also available in video format on www.Loyalty TV.Sarah Richardson is the Founder and Advisory Board Chair of the Australian Loyal...
#446: Understanding Loyalty in Ireland & The European Loyalty White Paper
17 Oct 2023
Contributed by Lukas
This episode focuses on the loyalty market in Ireland, featuring expert insights from Leanne Papaioannou.Leanne is the Founder and CEO ...
#445:How the Irish Times, Wins Customer Loyalty through Innovations (Short Summary Show)
16 Oct 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Cliona Mooney,...
#444: Circle K's Pokémon Go Partnership - An Award-Winning Game Driving Footfall
11 Oct 2023
Contributed by Lukas
This episode is also available in video format on www.Loyalty TV. Today's episode features Circle K, one of the world’s leading convenience and fuel...
#443: South African Loyalty Awards Showcases The Best of the Best
10 Oct 2023
Contributed by Lukas
The 2023 South African Loyalty Awards, designed specifically to celebrate loyalty brilliance and innovation, announced the winning...
#442:How Sandman Hotel Group delivered Digital Transformation with RSVP Rewards (Short Summary Show)
09 Oct 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Fiona McFaul, the Vice Preside...
#441: Loyalty TV Launch - Announcement
04 Oct 2023
Contributed by Lukas
Welcome to this episode of Let’s Talk Loyalty where we are announcing and officially launching “Loyalty TV”.Loyalty TV is a completely new forma...
#440: Learn How Quests, Checkpoints, Experiments and Rewards are Creating Trust with Gamers
03 Oct 2023
Contributed by Lukas
Today’s episode features one of the most exciting new uses of loyalty marketing that I’ve come across.Mistplay is a leading loyalty app for mobile...
#439:UAE Telecoms Giant "Etisalat" Leverages Customer Loyalty for Growth (Short Summary Show)
02 Oct 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Antonio Ricciardi, S...
#438: Blind Loyalty - 101 Loyalty Concepts - Simplified
27 Sep 2023
Contributed by Lukas
Today's episode of Let's Talk Loyalty and Loyalty TV features one of our favorite and most frequent guests on the show, Amanda Cromhout. Amanda is the...
#437: Expedia Partnership Enhances Valuedynamx Proposition
26 Sep 2023
Contributed by Lukas
Today’s episode features insights from our friends in Valuedynamx as they celebrate their latest partnership with Expedia as part of their ongoing p...
#436: Verizon Up, an Experiential Masterclass from Telecoms Giant Verizon (Short Summary Show)
25 Sep 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula talks to Lisa Routel, Verizon’s ...
#435: Driving Ancillary Revenue in Travel Loyalty Programs with Points and Plusgrade
20 Sep 2023
Contributed by Lukas
Today’s guest is well known to everyone working in the travel loyalty industry globally. Danielle Brown is the Chief Marketing Officer of Plusgrade ...
#434: Travel Loyalty Insights with Collinson and Salesforce
19 Sep 2023
Contributed by Lukas
Today’s episode features two powerhouses of the travel loyalty sector who have joined forces in recent years. Stephen Gilbert is the VP of Salesforc...
#433: Learn How Tupperware are Building Loyalty in Mexico (Short Summary Show)
18 Sep 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Fernando Jimenez who...
#432: Skyjoy from Vietnam - A Fascinating Coalition featuring Vietjet and HD Bank from Sovico Group Vietnam
13 Sep 2023
Contributed by Lukas
Today’s podcast features an amazing country and an amazing airline-led loyalty program that is not even one year old! SkyJoy is the program name for...
#431:Understanding Loyalty in Netherlands& Key Take-Outs from The European White Paper
12 Sep 2023
Contributed by Lukas
This episode focuses on the loyalty market in The Netherlands, featuring expert insights from Emre Polatkan. Emre is a versatile p...
#430: How Can Loyalty Marketers Support Sustainability Goals? (Short Summary Show)
11 Sep 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Isobel Finlayson, Su...
#429: How Roblox and Web 3.0 Technologies are Inspiring Next Generation Loyalty Programs
06 Sep 2023
Contributed by Lukas
Today’s episode is all about the exciting possibilities for the next generation of loyalty programmes using Web 3.0 technologies.Our guest is Connor...
#428: Building a customer-centric organisation through multi-faceted digital transformation
05 Sep 2023
Contributed by Lukas
As we know grocery retailing loyalty is fiercely competitive and long-standing in the loyalty industry.This podcast unpeels the many layers to buildin...
#427: Hong Kong's Leading Loyalty & Lifestyle Platform - Yuu Rewards (Short Summary Show)
04 Sep 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula was joined by Mark Sage, Former Chief Operat...
#426: Virgin's Velocity - the loyalty program from Virgin Australia - Rewarding Customer Loyalty Super Fast!
30 Aug 2023
Contributed by Lukas
Today’s episode features Velocity, the loyalty program from Virgin Australia.As one of the world’s most famous challenger brands, Virgin enjoys a ...
#425: Create Customers Obsessed with Your Brand by Obsessing about Your Customers
29 Aug 2023
Contributed by Lukas
Today’s episode features some industry personalities who have worked on loyalty propositions and marketing for some of the most famousloyalty firms ...
#424 : Del Yeah Rewards: Del Taco's Key Component for Business Growth ( Short Summary Show)
28 Aug 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast hosted by Paula Thomas, where she is joined by...
#423: AB InBev in Mexico - Leading Loyalty for Beer Brands Including Budweiser®, Corona® and Stella Artois®
23 Aug 2023
Contributed by Lukas
Today’s episode featuring an unusual category for us to have on the show but an incredibly interesting one. AB InBev is a company that celebrat...
#422: Understanding Loyalty in Europe - Getting to know VeryMe Rewards from Vodafone
22 Aug 2023
Contributed by Lukas
This episode focuses on multi-award winning UK loyalty programme, VeryMe Rewards from Vodafone, featuring expert insights from Pete O’Donn...
#421 : David’s Bridal - The World's First "Crowdsourced " Loyalty Program ( Short Summary Show)
21 Aug 2023
Contributed by Lukas
In this weeks episode of Let’s talk “a little” loyalty Tom reviews the original podcast where Paula is joined by Kelly N Cook, EVP, Ch...
#420: Loyalty Academy Announces FOUR Scholarship Prizes for Aspiring CLMP's
16 Aug 2023
Contributed by Lukas
Today’s episode celebrates our 4th birthday in Let’s Talk Loyalty, in partnership with our friends in The Wise Marketer Group, where we are togeth...
#419: The Trust Crisis - Australian Research Insights on Consumer Concerns
15 Aug 2023
Contributed by Lukas
Today’s episode features insights on trust from Australia. Mark James and Bonnie McCoy from Customology recently released their updated research on ...
#418 : Driving Loyalty in Convenience Retail with Sheetz USA (Short Summary Show)
14 Aug 2023
Contributed by Lukas
Tom’s latest short summary show covers the original podcast hosted by Paula Thomas where she is joined by Nicole Auman, Director of Brand Marketing ...
#417: Viva Aerobus Launches Compelling Loyalty Concept in Mexico
09 Aug 2023
Contributed by Lukas
Today’s episode features the exciting story of the "Doters" loyalty program launched by Viva Aerobus in late 2022.Pablo Sordo joins us to share t...
#416: South Africa’s FNB eBucks Rewards is the biggest winner at The International Awards
08 Aug 2023
Contributed by Lukas
Johan Moolman is CEO of FNB (First National Bank)’s eBucks Rewards. eBucks is 23 years old and has recently scooped three ...
#415: Etihad Guest - Powerful Propositions Building Emotional Loyalty (Short Summary Show)
07 Aug 2023
Contributed by Lukas
Listen in to hear Tom’s short summary show from the original podcast hosted by Paula Thomas where she is joined by Kim Hardaker, Managing Direc...
#414: PetSmart Treats - Ranked One of America’s Best Loyalty Programs by Newsweek
02 Aug 2023
Contributed by Lukas
Today’s episode is a treat for anyone who is either a pet lover or a pet parent, as well as retail loyalty professionals.Our guest is Bradley Breuer...
#413: Top 30 Under 40 Loyalty Royalty - Joe Doran from Capillary Technologies
01 Aug 2023
Contributed by Lukas
Today’s episode features some "Loyalty Royalty" an interview with one of the 2023 “Top 30 under 40” award winners at the recent International Lo...
#412: Building Your Program's Profitability - Loyalty's Hidden Potential (Short Summary Show)
31 Jul 2023
Contributed by Lukas
Tune in and catch Tom's brief overview from the original podcast hosted by Paula Thomas where she is joined by Jonathan Hopkins and Angus Fr...
#411: McDonald's Rewards - Global Loyalty Insights
26 Jul 2023
Contributed by Lukas
Today’s episode features a brand that has been at the TOP of our wish list to bring on the show over the past few years. McDonald’s is, of course,...
#410: Sam's Club Shows Success with Subscriptions
25 Jul 2023
Contributed by Lukas
Today’s episode features another leading US retailer that leverages loyalty to grow its business, in this case, to a whopping $84 billion in revenue...
#409: The Boots Iconic "Advantage" Programme Implements New Strategies (Short Summary Show)
24 Jul 2023
Contributed by Lukas
Listen in to hear Tom’s short summary show from the original podcast hosted by Paula Thomas where she is joined by Hollie McLellan, formerly Head of...
#408: Emirates Launches "Skywards Everyday" and shares its Latest Success Driving Loyalty
19 Jul 2023
Contributed by Lukas
Today’s episode features some incredibly exciting updates from the loyalty program I personally use most often, the award-winning Skywards program f...
#407: Understanding Loyalty in Italy & Key Take-Outs from The European White Paper
18 Jul 2023
Contributed by Lukas
This episode focuses on the loyalty market in Italy, featuring expert insights from Cristina Ziliani.Cristina is a Professor of Marketing at...
#406: The Methods and Importance Of Measuring The Value of Loyalty Marketing Investment ( Short Summary Show)
17 Jul 2023
Contributed by Lukas
Listen in to hear Tom’s short summary show from the original podcast hosted by Paula Thomas where she was joined by Brad Macdonald, Epsilon’s...
#405: Emarat Launches Emcan - A Loyalty Leader in the UAE's Fuel and Convenience Sector
12 Jul 2023
Contributed by Lukas
Today’s episode features the UAE’s latest loyalty program which has been recently launched by a fuel retailer.The Emirates General Petroleum Corpo...
#404: AAdvantage from American Airlines - Insight-led Innovation & Industry Leadership
11 Jul 2023
Contributed by Lukas
Today, Let's Talk Loyalty welcomes back an iconic airline brand that is long overdue a return visit to our show.American Airlines first joined us in A...
#403: Loyalty Leads the Transformation of Albertsons (Short Summary Show)
10 Jul 2023
Contributed by Lukas
In this weeks Let’s Talk a Little Loyalty podcast Tom reviews the original show hosted by Paula Thomas where she is joined by Matthew Stev...
#402: Giant Food Celebrates Its Award-Winning Loyalty Strategy
05 Jul 2023
Contributed by Lukas
Today’s episode features industry insights from Giant Food, the #3 grocery chain in the United States.Our guest is Ryan Draude, who is leading ...
#401: Paula Thomas is in the Hot Seat, Sharing the Power of Content Marketing in Loyalty
04 Jul 2023
Contributed by Lukas
This show is extraordinary as we hear Paula’s voice but as the Let’s Talk Loyalty guest rather than show host. Paula shares the evolution of...
#400: "For Love or Money" - Australian Consumer's Loyalty Perspectives For 2022 (Short Summary Show)
03 Jul 2023
Contributed by Lukas
In this weeks episode of Let’s Talk “a little” Loyalty Tom’s reviews Paula’s original podcast with Adam Posner, who talks about hi...
#399: Dubai Golf Shares * Viya* - A Lifestyle Platform Driving Loyalty for Golf, Dining & Entertainment
28 Jun 2023
Contributed by Lukas
Today we meet the CEO of an iconic brand here in the UAE.Dubai Golf was established in 1988 and manages some of the best-loved golf clubs in the whole...
#398: The Loyalty Report 2023
27 Jun 2023
Contributed by Lukas
Today’s episode of Let's Talk Loyalty features our friends in Bond Brand Loyalty and their annual Loyalty Report. The Loyalty Report is an ann...
#397: Leveraging the GHA "Discovery" Program To Drive Customer Loyalty for Independent Hotel Brands (Short Summary Show)
26 Jun 2023
Contributed by Lukas
Listen in to hear Tom’s short summary show from the original podcast hosted by Paula Thomas where she is joined by Kristi Gole, VP, Head of Product ...
#396: Lakeshore Learning Materials - Rewarding Loyalty for Teachers and Parents
21 Jun 2023
Contributed by Lukas
Today's episode celebrates a brand that recognizes and rewards a relatively forgotten segment of the community – those who educate children!Lakeshor...
#395: Understanding Loyalty in Czech Republic & Key Take-Outs from The European White Paper
20 Jun 2023
Contributed by Lukas
This episode focuses on the loyalty market in The Czech Republic, featuring expert insights from Radek Hrachovec.Radek has dedicated the last 20 ...
#394: Everyday Loyalty - Connecting Customers, Members and Merchants (Short Summary Show)
19 Jun 2023
Contributed by Lukas
Listen in to hear Tom’s short summary show from the original podcast hosted by Paula Thomas featuring a conversation with James Berry, Co...
#393: Loyalty and Awards - Travel Loyalty Conference and Connecting in Brazil
14 Jun 2023
Contributed by Lukas
Today’s conversation features our friends from the *Loyalty and Awards* conference, which is the largest annual conference dedicated to loyalty mana...
#392: Leading Retail Loyalty Brand, TFG Delivers Real Personalisation
13 Jun 2023
Contributed by Lukas
Fionna Ronnie is Head of Customer and Loyalty at The Foschini Group. Whilst TFG is based in South Africa, it spans 5 continents, 26 co...
#391: Loyalty Insights from Asia - Speak Like a CEO (Short Summary Show)
12 Jun 2023
Contributed by Lukas
Listen in to hear Tom’s short summary show from the original podcast hosted by Paula Thomas featuring a conversation with Henry Christian...
#390: The Barbeque Legends Club - Helping Aussie's Barbeque Better
07 Jun 2023
Contributed by Lukas
Today’s episode features an award-winning Australian retail brand that has won recognition both as the “Innovation Champion of the Year” as well...
#389: Loyalty in Indonesia with GoTo Group - The Largest Digital Ecosystem in Indonesia.
06 Jun 2023
Contributed by Lukas
Today’s episode features Indonesia's GoTo Group, which is the largest digital ecosystem in the country. This Group is a publicly-traded company, and...
#388: Relaunching The Shangri-La Hotel Rewards Program (Short Summary Show)
05 Jun 2023
Contributed by Lukas
In 2022 Shangri-La transformed their beloved Golden Circle loyalty program into a powerful direct-to-consumer platform, to include digital marketing, ...
#387: Meet Mastercard - One of the World's Largest Loyalty Services Providers
31 May 2023
Contributed by Lukas
Let’s Talk Loyalty today features Mastercard, who as well as being one of the world’s leading payment providers, are also in fact, one of the worl...
#386: Partnerships and Personalising for Airline Loyalty Profitability
30 May 2023
Contributed by Lukas
This episode of Let’s Talk Loyalty shares some early insights from one of the keynote speakers at this year’s Loyalty & Awards conference in R...
#385: Circle K's Award-Winning "PLAY or PARK" Programme in Ireland (Short Summary Show)
29 May 2023
Contributed by Lukas
Circle K Ireland is a highly successful and well-known fuel convenience retail brand in Ireland, the market leader for food, fuel and convenience reta...
#384: Global Leaders Maintain Focus on Customers and Stakeholders
24 May 2023
Contributed by Lukas
Today’s episode features a discussion with Eliot Hamlisch, the CMO of AMC Theatres, the largest movie theater chain in the world. AMC has...
#383: TGI Fridays’ Strategic Focus On Loyalty: Fridays Rewards
23 May 2023
Contributed by Lukas
Lindsay Eichten is a seasoned loyalty executive across multiple industries, but in her role as Director CRM, Loyalty & Media, she leads a sma...
#382: Loyalty Lessons from USA Convenience Chain Yesway (Short Summary Show)
22 May 2023
Contributed by Lukas
Yesway is one of the fastest-growing convenience chains in the United States, and was voted the U.S. Convenience Chain of the Year in 2021.Tune in to ...
#381: "Share" - The Multi Award-Winning Loyalty Programme from Majid Al Futtaim Group UAE
17 May 2023
Contributed by Lukas
This episode features a multi-award-winning loyalty program from one of the leading retail, entertainment and hospitality conglomerates in the Middle ...
#380: Understanding Loyalty in Europe - Getting to know Samsung Members
16 May 2023
Contributed by Lukas
This episode focuses on the pan-European loyalty programme, Samsung Members, featuring expert commentary from Cathryn Lodwidge and Laura Moore.Laura i...
#379: Mando-connect and YouGov Research on What Brits Want From Loyalty (Short Summary Show)
15 May 2023
Contributed by Lukas
In March 2022 Mando-Connect and YouGov launched their first report, “What Brits Want From Loyalty Programs Now“.This comprehensive, independent re...
#378: Loyalty Strategy Insights for 2023 with Epsilon's Shannon Ottinger
10 May 2023
Contributed by Lukas
This episode features one of the loyalty industry’s leading strategy experts!Shannon Ottinger is the Vice President of Loyalty Consulting at Epsilon...
#377: Loyalty Program Principles for Success and the Role of Loyalty Program Communications.
09 May 2023
Contributed by Lukas
This episode is focused on the role of customer communications in driving customer loyalty.Rick Ferguson is a loyalty thought leader, with proven succ...
#376: Leveraging Known Customer Data to Acquire New Members (Short Summary Show)
08 May 2023
Contributed by Lukas
Loyalty programmes are traditionally designed to retain customers, but rarely is that incredible data used by marketing teams to inform how they run a...
#375: Loyalty Trends from the International Loyalty Award Finalists
03 May 2023
Contributed by Lukas
Today we are showcasing lessons and learnings from this year finalists who are each hoping to win one of the highly prestigious “International Loyal...
#374: ASDA Rewards Delights UK Consumers with Its "Pounds Not Points" Proposition
02 May 2023
Contributed by Lukas
ASDA is one of the UK's biggest grocery retailers, and in late 2022, with over seventy years already as a market leader, ASDA launched its first loyal...
#373: Circle K Subscription Loyalty for Car Wash (Short Summary Show)
01 May 2023
Contributed by Lukas
Circle K operates the largest global network of car washes, with more than 2,750 units worldwide and their subscription based loyalty program is hugel...
#372: Epsilon Celebrates Recognition as a Leader in The Forrester Wave (tm) Loyalty Technology Solutions for Q1 2023
26 Apr 2023
Contributed by Lukas
Today's episode of Let's Talk Loyalty celebrates Epsilon's success as a Leader in The Forrester Wave (TM) Loyalty Technology Solutions for Q1 2023. Th...
#371: Customer-Led Innovation and Entrepreneurship
25 Apr 2023
Contributed by Lukas
Today’s episode is a case study of leadership, a commitment to customers and other stakeholders – including the environment – and how a modern, ...