CX Passport
Episodes
"The one with the Holiday First Class Lounge Collection (Part 1)" - Various E44
21 Dec 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...đ€ âThe one with the Holiday First Class Lounge Collection (Part 1)âđ§ CX Passport takes a bre...
"The one with First, Better or Different" - Mike Verret E43
14 Dec 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...đąMike Verret gets to the root of personal and brand messaging and how that influences overall custo...
âThe one where CX is Yogaâ - Jay Thattai E42
07 Dec 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...đ€âThe one where CX is Yogaâ Twist your mind instead of your body today and grab todayâs CX Pa...
"The one with VOC...Voice of the Candidate" John Bradley E41
30 Nov 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...When we think of VOC, we often think of Voice of the Customer. But when you talk with talent acquisiti...
"The one where there is no one ideal customer" Elaine Lee E40
23 Nov 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...When youâve been a part of the CX community for decades, you know what matters most. Todayâs guest...
"The one where we Start Reverse" Andre Wiringa E39
16 Nov 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...What if you turned experience, leadership, talent upside down? Find out the greatness that creates in ...
"The one with the Mad Max world of travel today" Mindy Lentz E38
09 Nov 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Contact center agents, especially those in hospitality, are on the front lines of the Max Mad world of...
"The one with People Dependent Return on Investment" Cristina Herrera E37
02 Nov 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...We continue to live in a world of change. It was there before. It is here now. It will be there in the...
"The one where we go (back!) to the movies! Yay!" Todd Weishaar E36
26 Oct 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Find out how on earth the movie theater industry not only stayed alive but has found a way to innovate...
"The one where BPOs are true partners" John Billings E35
19 Oct 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Talk brand and BPOs with John Billings Senior Director, Global Workforce and Vendor Management at Hilt...
"The one with a seamless customer journey" Ido Bernstein-HaCohen E34
12 Oct 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...We are all so tired of customer service interactions that feel like weâre starting over each time we...
"The one with cool visual merchandising" Daniel Black E33
05 Oct 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Customer Experience isnât just âbe niceâ. Thatâs vital but not everything. CX is human, itâs...
"The one with all the gold dust" Gavin Scott E32
28 Sep 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Get all sorts of Customer Service gold dust from Gavin Scott. Learn about the 5 key areas for deliveri...
"The one with Shep's new book 'I'll Be Back'" Shep Hyken E31
21 Sep 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Understand what TRUE customer loyalty looks like AND how to get it from Hall of Fame Speaker, Shep Hyk...
"The one with Damianâs great phrases" Damian Miller E30
14 Sep 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...âCustomer experience isnât just for big companies.â âDonât just chase a score.â âI like ...
"The one with a natural curiosity about the world" Tom DeWitt, Ph.D. E29
07 Sep 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Traveling to 40 countries including long term living in 4 gives you a perspective on the globe that yo...
"The one with the cultural heartbeat" Clinton Cohen E28
31 Aug 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...CX Passport heads to the African continent for the first time with Clinton Cohen of iContact.Youâll ...
"The one with the iconic American road trip" Alec Dalton E27
24 Aug 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...A 48 state road trip? What is Showmanship of Customer Experience? How does the hospitality industry co...
"The one where he creates global retail destinations" Cliff Crosbie E26
17 Aug 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Think of a time youâve been able to work with someone really interesting. No I mean REALLY interesti...
"The one where CX is cultivated" Katie Stabler E25
10 Aug 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Great CX isnât just for hospitality and luxury retail. What about industries where you simply wouldn...
"The one with all the CX leadership skills" Jo Boswell E24
03 Aug 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Want to know how to get Customer Experience right? Not just the day to day getting CX right but also m...
"The one with The Magic...Really!...The Orlando Magic!" - Katie Miller E23
27 Jul 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...We just wrapped up an exciting NBA Finals. We saw crowds of fans, both inside and outside the stadiums...
"The one about matching hurry with hurry" - Stephen Grygar E22
20 Jul 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Business frequently focuses on âMatching hurry with hurryâ. Learn what that means from Stephen Gry...
"The one with unexpected experiences for people" - Brian Campbell & Mike Dzura E21
13 Jul 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Show of hands for everyone who opted to start a completely new brand concept in the middle of a pandem...
"The one with great Fan Experience" - Erin Swales E20
06 Jul 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Want to know how to deliver a great fan experience in sports? Curious how someone can start in that ca...
"The one with the CX controversy" - Nic Zeisler E19
29 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Episode S1E19 welcomes Nic Zeisler of Zeisler Consulting http://zeislerconsulting.com/ and heâll hit...
"The one with the Singapore of Africa" - Jonathan Daniels E18
24 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Todayâs guest Jonathan Daniels, the founder of CX Centric, brings us a global customer centricity ap...
"The one with the CX evolution" - Lorena Kurtjian Hernandez E17
22 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...How have airlines changed their approach to customer experience over the last few decades? Whatâs it...
"The one with EQ" - Julie Cockerill E16
17 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...EQ matters. But EQ is poorly understood, especially in the corporate world. CX Passport guest Julie Co...
"The one with #NothingAboutUsWithoutUs" Kate Brouse E15
15 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...According to CX Passport E1 S15 guest, Kate Brouse of NTI, the worldâs largest minority community is...
"The one with the Phoenix Sky Harbor Airport" - Misty Cisneros-Contreras E14
10 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...When do you say you start your vacation? Is it when you leave your home? Is it when you arrive at your...
"The one with Return on EQUALITY" - Todd Sears E13
08 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Why would HSBC change the lights on their famous Hong Kong building for the first time in 37 years?Tod...
"The one where he would walk 500 miles (and did!)" - Will Bachman E12
03 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Starting a business isnât easy. Starting a business as an independent consultant surprised me by how...
"The one where CX is the meat of the Marketing sandwich" - Erik Lautier of Erik & Co E11
01 Jun 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...CX Passport welcomes Erik Lautier of Erik & Co www.erik.co, a seasoned ecommerce and marketing exe...
"The one with the 'experiencia de cliente'" - Sebastien Munar E10
25 May 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...ÂĄVamos PerĂș!Letâs head to PerĂș and talk with Sebastien Munar, CCXP about Customer Experience in S...
"The one with the customer immersion" - Diane Magers E9
18 May 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...We get the chance to bask in the presence of CX wisdom on this episode of CX Passport. Diane Magers of...
"The one with the fingerprints" - Bram De Vos E8
11 May 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...So what is the myth of customer feedback? Why do we always want to focus on the negative parts of our ...
"The one with the milkshake for hire" - Dan Balcauski E7
04 May 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...How are milkshakes, Netflix & Facebook competitors? What is the one big mistake companies make whe...
"The one with the Sunday sickness cure" - Anne Witherspoon E6
27 Apr 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Episode 6 of CX Passport brings us Anne Witherspoon whose super power is "Outside In Thinking&quo...
"The one with the spiral dynamics" - Josh Ramsey E5
20 Apr 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Prepare to have your mind challenged with this episode as Josh Ramsey guests on CX Passport.-Spiral dy...
"The one with the candidate experience" - Nima "The Speaker" Khanghahi E4
13 Apr 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...What if the modernization of one of the oldest industries, Real Estate, were more glacial than expecte...
"The one where retail isn't dead. Boring retail is dead" CX Passport Brooke Bayer E3
06 Apr 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Customer Experience is so much more than just optimizing the digital portion or the human to human ele...
"The one with the great CX turnaround" - CX Passport Sharon Boyd E2
06 Apr 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...A Magic Carpet as a path to optimized travel? An errant Valentine's Day order of grease paper cre...
"The one with the ice cream" - Santhakumaran Atmalingam E1
18 Mar 2021
Contributed by Lukas
What's on your mind? Let CX Passport know...Curious how an ice cream shop can be the passport to developing customer empathy? Listen in to CX Pass...