CX Passport

2025 1st Class Lounge Holiday Special part 1 – E244

23 Dec 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Welcome to part 1 of the annual CX Passport holiday tradition… the 1st Class Lounge Holiday Special....

The one with the DAF CX – Dr. Liz Okuma E243

16 Dec 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...When you think “endowment foundation,” customer experience probably isn’t the first thing that c...

The One With AI Product Design – Jon Deragon E242

09 Dec 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Jon Deragon brings a global lens to AI product design as the Head of Design at FPT, the sponsor for to...

The One With Where Charging More Grew The Business – Dom Hodgson E242

02 Dec 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Charging more… and growing because of it? Dom Hodgson shows exactly how that works. Recorded in pers...

The one with the kids who never quit – Sara Abbott on CX Passport Live E240

25 Nov 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...What happens when you build a workplace so strong, your talent never quits? CX Passport Live sits down...

The One With Science And Imagination Driving Transformation - Trina Di Giusto E239

18 Nov 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Curiosity from the lab. Creativity from marketing. Transformation across a global pharma giant. Trina ...

The One With Pharma CX – Silvi Haldipur E238

11 Nov 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Pharma and CX… not exactly two words you hear together often. But what happens when customer experie...

The One With Behavior Driven CX - Candy Kothmann E237 Greatest Hits

04 Nov 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...How do you deliver empathy at scale when the stakes are life-changing?In this *Greatest Hits* episode ...

The One With the Retention Revelation – Daniel Granja Baltazar E236

28 Oct 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Why do so many companies chase new customers when the math clearly proves that retention wins every ti...

The One Where Construction Becomes CX – Alyssa Staats E235

21 Oct 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...How can construction and customer experience possibly connect? Alyssa Staats shows us exactly how. Fro...

The One With The Training Clothing - Jannecke Drangert-Hveding E234

14 Oct 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Customer experience isn’t about buzzwords or awards...it’s about creating real value.In this episo...

The One With Brazilian CX Trust - Cami Ferreira E233

07 Oct 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Trust may be Brazil’s CX superpower... but that’s just the start. Cami Ferreira brings more than c...

The One Where We Hitch Our Wagon – Helge Tennø E232

30 Sep 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...How can a small CX team make a big impact inside a giant organization? CX Passport guest Helge Tennø ...

The One With the Brussels Sprout Resolve – Mike Kendall E231

16 Sep 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Some call it doom and gloom for CX. Others say it’s just evolving. But Mike Kendall isn’t giving u...

The One With the Future of Customer Experience - Bill Staikos E230 Greatest Hits

09 Sep 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...What will customer experience actually look like five years from now?In this *Greatest Hits* episode o...

The One With Theater, Hedge Funds, and Guest Journeys – Tori Signorelli E229

02 Sep 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...From the theater to hedge funds to Alaska Airlines... Tori Signorelli’s path to CX isn’t typical....

The One With CX the Customer Would Pay For - Karyn Furstman E228 Greatest Hits

26 Aug 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Would your customer actually *pay* for the experience you’ve designed?In this *Greatest Hits* episod...

The one with the 3 values - Michel Stevens E227

19 Aug 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Michel Stevens believes technology should be boring... and that’s a compliment.In this episode of CX...

The One With the (CX) Pet Shop Boys - Scott Lee Holloway E226 Greatest Hits

12 Aug 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...Can complaints actually be your company’s greatest asset?In this *Greatest Hits* episode of CX Passp...

The One With The Seat At The Table - Kate Guenther E225

05 Aug 2025

Contributed by Lukas

What's on your mind? Let CX Passport know... CX won’t work if the people closest to the customer don’t have a seat at the table.Kate Guenther...

The one with the CX maven - Sarah Hatter E224 Greatest Hits

29 Jul 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...How do you build customer experience around support… not in spite of it?In this *Greatest Hits* epis...

The One With The Neuroscience of Trust - Tim McCleary E223

22 Jul 2025

Contributed by Lukas

What's on your mind? Let CX Passport know... What if you could measure trust in real time?Tim McCleary brings neuroscience, global experience des...

The One With CX in Ghana - Kojo Hayford E222 Greatest Hits

15 Jul 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...What does customer experience look like in Ghana — and across Africa?In this *Greatest Hits* episode...

The One With The 9X ROI - Dave Seaton E221

08 Jul 2025

Contributed by Lukas

What's on your mind? Let CX Passport know... How do you get real business value from customer experience work?Dave Seaton is a journey mapping ex...

The One With the AgileCX - Lauren Feehrer E220 Greatest Hits

01 Jul 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...How do Agile principles, customer experience, and camper life all fit together? Lauren Feehrer connect...

The One With The Culture Shock Absorber - Eric Stone E219

24 Jun 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...How do you actually build a culture that sticks — one that survives chaos, grows talent, and actuall...

The One With The AI Readiness Truth - Fred Stacey CEO Cloud Tech Gurus E218

27 May 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The One With The AI Readiness Truth” with Fred Stacey CEO Cloud Tech Gurus in CX Passp...

The one with the new studio - Jessica “JP” Posey, Senior Director of CX for Kit E217

20 May 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with the new studio” with Jessica “JP” Posey, Senior Director of CX for Ki...

The one with mean girls - Beth Karawan CoFounder / EVP at Imprint CX E216

13 May 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with mean girls” with Beth Karawan CoFounder / EVP atImprint CX in CX Passport...

REPLAY The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

06 May 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...I’m taking a break so enjoy a very impactful rerun…🎤🎞️What does service recovery look like...

What is Southwest Thinking?! - LinkedIn live replay with Sam Stern E214

29 Apr 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“What is Southwest Thinking?!” REPLAY of earlier LinkedIn live with Sam Stern - CX Pass...

The one with the hierarchy of opportunity - Ian Storm Dir Strategic Solutions at Aspect Software E213

22 Apr 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with the hierarchy of opportunity” Ian Storm Dir Strategic Solutions at episod...

The one with the resilience - Tabitha Dunn E212

15 Apr 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with the resilience” with Tabitha Dunn in CX Passport Episode 212🎧 What’s...

The one where she’s a diplomat - Deanna Stearns E211

08 Apr 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one where she’s a diplomat” with Deanna S...

The one with XLAs - Doug Rabold E210

01 Apr 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧 What’s in the epi...

The one with WFM - Irina Mateeva E209

25 Mar 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with WFM” with Irina Mateeva in CX Passport Episode 209🎧 What’s in the ep...

The one where he Disnefies Customer Retention - Vance Morris E208

18 Mar 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one where he Disnefies Customer Retention” with Vance Morris in CX Passport Episod...

The one with behavior driven CX - Candy Kothmann Call Center Director at Texas Workforce Commission E207

11 Mar 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with behavior driven CX” with Candy Kothmann Call Center Director at Texas Wor...

The one with profits through consistency - Tucker Wakabayashi E206

04 Mar 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one with profits through consistency” with ...

The one with the climate of CX - Jeff Louden Digital Product Manager E205

25 Feb 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with the climate of CX” with Jeff Louden Digital Product Manager at The Baldwi...

The one with the psychology of loyalty - Vinay Parmar E204

18 Feb 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with the psychology of loyalty” with Vinay Parmar Speaker & Consultant in ...

The one with CX the customer would pay for - Karyn Furstman E203

11 Feb 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️ “The one with CX the customer would pay for” Karyn Furstman Founder & CEO Customer...

The one with the posture of learning - Jeff Harrell E202

04 Feb 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one with the posture of learning” with Jeff...

The one with the CX bridge - Sean Cherry Experience Insights at LinkedIn E201

28 Jan 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Create results and bring the worlds together in “The one with the CX bridge” with Sean ...

200!!! The one with the scene setting - Michelle Pascoe E200

21 Jan 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Holy hades! We did it! CX Passport Episode 200! Thank you to the great listeners and viewer...

The one with the shepherds of CX - Rachel Sheriff Chief Customer Officer at Recurly E199

14 Jan 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Guidance. Influence. Results.  “The one with the shepherds of CX” with Rachel Sheriff ...

The one with the biker CX - Rick Malsch E198

07 Jan 2025

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX OpenToWork seeker in “The one with the biker CX” with Rick Malsch in ...

The One with the 2024 First Class Holiday Special part 2 - E197

31 Dec 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤As we close 2024, CX Passport takes a break with the annual tradition of “The One with the 2024 ...

The One with the 2024 First Class Holiday Special part 1 - E196

24 Dec 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤As we close 2024, CX Passport takes a break with the annual tradition of “The One with the 2024 ...

The one with the core principles - Neal Berg CX Strategist at Evolve Partners E195

17 Dec 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️CX evolves AND the core stays the same “The one with the core principles” with Neal Ber...

The one with the storytelling - Andrew Carothers CX OpenToWork E194

10 Dec 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one with the storytelling” with Andrew Car...

The one with the Alaska employee experience - Jaylene Owen Dir HR & Payroll Hames Corporation E193

03 Dec 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Attendance policies that include bear interactions? “The one with the Alaska employee exp...

The one with the skydiving - Dara Kiernan author of “Freefall: Leadership Lessons from the Skies” E192

26 Nov 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️What can a free fall teach us about business? “The one with the skydiving” with Dara Ki...

The one with burrito employee experience - Lacey Davidson, HR Manager at JumBurrito E191

19 Nov 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Get Hungry, Learn about great employee experience AND get a burrito shipped?!?  in “The ...

The one where offboarding matters - Gary Marra CX #OpenToWork E190

12 Nov 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one where offboarding matters” with Gary M...

The one where we stop KPI hunting - Marcus Karlsson Customer Experience Strategist at SEB in CX Passport Episode 189

05 Nov 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Stop doing this! “The one where we stop KPI hunting” with Marcus Karlsson Customer Expe...

The one with the Guatemalan CX - Enrique Saenz CEO & Founder of PercepcionesCX E188

29 Oct 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Another new CX Passport country! “The one with the Guatemalan CX” with Enrique Saenz CE...

The one with the rapid recovery - Celia Fleischaker, CMO & Amberly Dressler, VP Corporate Marketing isolved E187

22 Oct 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️What does service recovery look like even with an approaching hurricane? “The one with th...

The one where she knows what makes us tick - Tamar Cohen CEO/Founder at HaloEffect Management E186

15 Oct 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Beyond behaviors into motivations in “The one where she knows what makes us tick” with ...

The one with the CX nervous system - Jameson McFarland E185

08 Oct 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one with the CX nervous system” with James...

The one with yellow iron CX - Lynn Daniel CEO The Daniel Group E184

01 Oct 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️B2B is just different y’all. It’s not what you think  “The one with yellow iron CX”...

The one where emotions drive experiences - Ariana Bucio COO at BP Gurus E183

24 Sep 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Emotions are the heartbeat of every experience “The one where emotions drive experiences”...

The one with the AgileCX - Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

17 Sep 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️A quicker way to tangible results with Customer Experience “The one with the AgileCX” w...

The one with CX in Ghana - Kojo Hayford, Founder CEO at eSAL E181

27 Aug 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at...

The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

20 Aug 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience”...

The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179

13 Aug 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️How to ACTUALLY create impact  “The one with the catalyst (not crusader)” with Megan B...

The one where he unifies CX - Adam Powers CX #OpenToWork E178

06 Aug 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers ...

The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177

30 Jul 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with S...

The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176

23 Jul 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminit...

The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175

16 Jul 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita ...

The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174

09 Jul 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business i...

The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173

02 Jul 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sar...

The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172

25 Jun 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Ch...

The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171

18 Jun 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer H...

The one where he just fixes it please - David Balko CX #OpenToWork E170

11 Jun 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with Dav...

The one with real CX research - Nicole Kyle Managing Director CMP E169

28 May 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Ma...

The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168

21 May 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen...

The one with the (CX) Pet Shop Boys - Scott Lee Holloway, VOC Manager APS Bank (Malta) E167

14 May 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️MALTA Y’all!!! “The one with the (CX) Pet Shop Boys” with Scott Lee Holloway, VOC Man...

The one with the customer support great day - Jordan Hooker CX #OpenToWork E166

07 May 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” wi...

The one where org design gets in the way - Silvana Buljan Executive Director Bond EMEA E165

30 Apr 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️How can org design affect customer centricity? “The one where org design gets in the way”...

The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164

23 Apr 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - ...

The one with Customer Trust - Ilenia Vidili Customer Centricity Advisor E163

16 Apr 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Find customer centricity in “The one with Customer Trust” with Ilenia Vidili Customer C...

The one with LEGO Serious Play - Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162

09 Apr 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Recover your creativity!  “The one with LEGO Serious Play” with Sirte Pihlaja, CEO and...

The one where she’s feral about support - Ashley Hayslett CX #OpenToWork E161

02 Apr 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Let’s help our next CX #OpenToWork seeker in “The one where she’s feral about support...

The one with the people heroes - Celia Fleischaker CMO at isolved E160

26 Mar 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode ...

The one with mental health and CX - Stephanie Coradin CEO & Founder DEMBO Inc E159

19 Mar 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...“The one with mental health and CX” with Stephanie Coradin CEO & Founder DEMBO Inc in CX Passp...

The one with where she’s OG AI - Alyona Medelyan Co-Founder & CEO Thematic E158

12 Mar 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with where she’s OG AI” with Alyona Medelyan Co-Founder & CEO Thematic i...

The one with outcomes not experiences - Jermaine Edwards B2B Customer Growth Strategist E157

05 Mar 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️ “The one with outcomes not experiences” with Jermaine Edwards B2B Customer Growth Stra...

The one with the customer service Grandma Golden Rule - Emily Stubbs #OpenToWork E156

27 Feb 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Let’s accelerate another #OpenToWork CX Job Seeker Emily Stubbs in “The one with the cu...

The one with the future of Customer Experience - Bill Staikos SVP at Medallia E155

20 Feb 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with the future of Customer Experience” with Bill Staikos SVP at Medallia in C...

The one with the eyes and ears of your brand - Milagros Gonzales, Ambassador Marketing Manager | Gorgias E154

13 Feb 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Want REAL customer insight? “The one with the eyes and ears of your brand” Milagros Gon...

The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153

06 Feb 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Customer Experience at LinkedIn “The one with LinkedIn trust & confidence” with Sam...

The one where we amplify the CX job seeker - Adam Haesler #OpenToWork E152

30 Jan 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Once a month CX Passport stops down and amplifies a CX job seeker. Let’s help build a net...

The one with the CX Procenaissance - Rick Denton Host and Managing Principal at EX4CX E151

23 Jan 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️From CX Reckoning to the CX Procenaissance “The one with the CX Procenaissance” CX Pass...

The one with the CX teenage years - Andrew Carothers Digital CX Leader Cisco Systems E150

16 Jan 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️The 150th episode! “The one with the CX teenage years” with Andrew Carothers CX Leader ...

The one with three customer loyalty tiers | Ali Cudby Co-Founder & CEO Alignmint Growth Strategies E149

09 Jan 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Get customers to climb the loyalty ladder “The one with three customer loyalty tiers” w...

The one with Content, Culture, and CX | Paul Banks Founder & Chief of Different Thinking at Javelin Content Management E148

02 Jan 2024

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️“The one with Content, Culture, and CX” with Paul Banks, Founder & Chief of Differe...

The One with the 2023 First Class Holiday Special part 2 - Various CX Passport Guests E147

26 Dec 2023

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 ...

The One with the 2023 First Class Holiday Special part 1 - Various CX Passport Guests E146

19 Dec 2023

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤As we close 2023, CX Passport takes a break with the annual tradition of “The One with the 2023 ...

The one with Spotify Customer Service - Rajiv Vellodi VP Global Customer Service Spotify E145

12 Dec 2023

Contributed by Lukas

What's on your mind? Let CX Passport know...🎤🎞️Customer Service for one of the world’s most visible brands “The one with Spotify Custo...